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September 2023 by DonNell Ellsworth
Kurt is wonderful and always helpful. I wish the rest of the staff was even half as helpful.
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August 2023 by Mike Powers
Just spent 15 minutes trying to gather up the nuts in the bolts that I would need to complete my project. I bring them up to the front, and the man tells me that I need to put them in bags and mark the prices down. I go back to where I started, and I don't see any bags or anything to mark down prices on the bags. So, to make things as easy as possible for the checker, I take pictures of all the barcodes so he can just scan them in. I go back to the front. He tells me he can't scan anything even though he's sitting there holding the laser. By this time, I'm frustrated enough that I decide I'm going to get my nuts and bolts somewhere else. I hope this community has at least one other place where they can buy Hardware.
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April 2023 by Sherry Huff
The staff is helpful, the stock is limited
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August 2022 by sandra bingman
I moved to Plummer 2 years ago, & am pleasantly surprised at the wide variety of items carried here. Staff has always been very courteous, helpful, and really patient with my lack of knowledge on hardware & yard items. I have been there dozens of time; they always find exactly what will work. It's my go-to store! Plus, they never laugh at my questions ?.
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August 2022 by Angela Maxey
Got 6 of same thing for .79 each and they charged me over $2 for 2 of them and the kid just said I dont lnow what's going on. He also did NOTHING to fix it. What a joke!
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July 2022 by Carlin Comm
I stopped to find some parts to improvise a repair on my bike trailer before going out on the Trail of the Coeur d'Alenes, and was able to find what I needed. I noticed that the store did stock a few bike tires, but not a big selection. Still, consider the size of the town, the store was well stocked.
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June 2022 by Kirk Fisher
Wasn't impressed with help received.
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May 2022 by Matt H
Excellent service, helpful and knowledgeable
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March 2022 by Nick P.
Plumbing "department" consists of two aisles of bins, about of which are empty. The remaining are full of mixed parts which have clearly not been sorted in months, maybe longer. If you ask for help, the employees just say they don't know anything about plumbing. My guess is they don't know much about ANYTHING in this Ace Hardware. Why even bother if you're going to run the store this way? Get rid of it all, and either re-space the aisles, or get in other products that are poorly stocked that your employees don't know anything about. This store is a JOKE.
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January 2022 by Kim Fleming
Always have something out of the ordinary that gets my attention.
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October 2021 by Michael Claassen
Small store but good things.
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August 2021 by Jeff W.
The store gives Ace Hardware a bad name. To me, ace is known for always having the stuff I need, whether that's a small part or a larger piece of merch. A majority of the staff are lazy and poorly trained. The store is often out of stock of many staple items. They rarely answer the phone, and it has gotten to the point that I feel it's a waste of time to even try and shop there. 9 times out of 10 I'm just better off driving to Coeur d'Alene (40 min drive) or buying off of Amazon. When they do have items in stock, caveat emptor (buyer beware) they have a no-excuses, forget about even asking, the answer is NO return policy. They will try to blame this on covid, but the fact is this was their policy for a long time before. This store should lose the Ace Hardware franchise name and just be a crappy independent store. I hate to say it but this place just sucks.
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August 2021 by sheri mosier
its a small store lots of stuff but not very roomy inside
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July 2021 by Natalia Harris
The selection was alright, but the lack of service was very unhelpful and dismissive. I went in looking for an item, was told, "nope we dont have that"... I went searching through the aisle myself and found a similar replacement. It was not a very nice custom experience.
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July 2021 by Jim Sullivan
nice folks there very helpful an got everything I need all the time
