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December 2023 by Joie Henington
Worse service ever!! The most Uncaring, unfriendly, rude tellers, every single time i go there!! I now use the branch on 1st Street, in Nampa, where you I am actually treated like a human being!!
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December 2023 by Debbie Maestas
To the " owner" You really shouldn't be saying things like "you're dedicated" and you "care" about us the customers, cuz you really don't! Oh, you care about financial stability, but only your own! These facts can be backed by the quality of the customer service! Maybe you should actually check in every once in a while!!! Just sayin!
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September 2023 by Stephen Dalton
Every time I come in this location I wait anywhere from 15-30 minutes just to talk to someone. I'll stick to the one downtown Nampa. The ladies working in there get people taken care of in less than 5 minutes.
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April 2023 by HeavyGamer 10
This was always my go-to bank when I worked just down the road. Since I changed jobs, the Caldwell branch was just a little closer to home so I started going there. But WOW! Today I used the new ATM to make a deposit and I am sold on this latest technology. I always had to wait till the bank opened to make my deposits. Now I can do it at my convenience after hours. The last time I went inside the bank, the teller's were GREAT as well helping me deposit huge amount of dollar coin I had accumulated. I'm switching back.
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January 2023 by Nico Corral
Tommy helped me over the phone. He helped me reverse a charge while being very kind and patient with me.Deserves a promotion!
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May 2022 by Anita McCONNELL
It was a bit inconvenient maneuvering around construction during remodel but back to normal service and changes are wonderful. Everyone we have dealt with at this branch has been friendly, efficient and very helpful.
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November 2021 by V
30 mins in the drive through line with 3 cars ahead of me! Ridiculous!! Maybe I should put all my money in Pioneer...
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May 2021 by Andres Barragan
If they’re only going to be doing drive thru on Saturdays, they really need to work on their speed, by far the slowest drive thru of any bank I’ve been with
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February 2021 by Tanya Del Toro
I have banked at this branch for over 20 yrs & I have never had a bad experience there ever!! The ladies have always been nice to me and my husband.
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February 2021 by UnNamed Friend
Worst bank ever! Can't do anything right and when you call customer service they are rude and hang up on you. Way unprofessional with a handful of employees I've delt with.
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October 2020 by Justin Merritt
This bank drive thur is so dang slow!!! Go somewhere else !
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September 2020 by Lilian Fierros
Avoid this joke of. A branch. Rachel’s the branch manager is a joke. Literally never there. Staff is unprofessional and they answer when they want to answer and will hang up on you.
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September 2020 by Amy Randall
This branch on the boulevard, in the Karcher mall parking lot, is thee worst! Customer service is horrible! Have had our accounts open for almost 6 months now, took over 20mins to deposit 2 of our normal payroll checks! The company we work for is one of their big accounts! Use a different branch, this branch make us bank look horrible and they aren't! Love us bank but ill never visit this branch again!
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April 2020 by Glenn vander woude
We have banked with US Bank for over 20 years. My wife went to cash a check for my 14 year old daughter. I realize the times we now live in are unique, but this is not an excuse for poor behavior. If you’re the teller who was rude and obnoxious, maybe you should not be the “face” of that branch. Be grateful you have a job. There are many who don’t! We will not be visiting this branch again.
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January 2020 by Frank Rizzo
No joke this is the worst bank you could go to. I've had nothing but excuse after excuse on why im not getting my money. I made a mistake at the atm and my transaction was declined, I was literally depositing money into the atm an error occurred and my money was not put into my account, that was on 12/23/19 they're saying it's gonna be on the tenth at the latest. That's almost 3 weeks to count the money in their atm and put it in my account. Who's counting the money? Honestly don't every choose this bank. The worst decision I've made.
