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February 2024 by Jocelynn P.
Honestly if I could give 0 stars that would be more appropriate for this dealership! I wish I would have read reviews before ever deciding to make a purchase at an auto ranch dealership! I feel takin advantage of and I feel as though they sold me a POS truck. The issues with the vehicle and dealing with them for repairs started the moment I drove it off the lot! The communication sucks and you will always be given the run around!
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November 2023 by Debra C
Have vehicles for sale only bad part is they don't take credit card over the phone which sucks because I was broke down
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August 2023 by Daniel G.
Kept my deposit and finance manger and GV will not answer nor return calls
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July 2023 by Dee A.
Me and the hubby went in to buy a new to us car, and we were approached by Benny. He went far above for finding us the right car for us. We drove about 5 cars with him, he drove us to the other car lot and we found our car thanks to Benny. He was never pushy at all, we had a blast with him. He is a very sweet man to say the least. We made a new friend in him and he's very compassionate about what he does. Thank you again Benny your the best as well as the manager. :)
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November 2022 by Tom W.
Terrible vehicle service. Failed to complete work same day as promised. No communication. I'm a 20 year customer bought many new and used vehicles over the years and numerous service jobs. No more they have lost my business
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February 2022 by Chris B.
DO NOT go to Mountain Home Auto Ranch for service!! I called for an appointment, two weeks out. Drop off my car for service, after a week, they STILL haven't even looked at it!! NOW They say that they are back up, and I have to wait TWO WEEKS after my appointment to get seen!! That the scheduled appointment is only to get put on the queue, NOT for service!! In the meantime, it is just sitting out frond getting door banged and they left it unlocked when they put their service number un the window, so I don't even know what could have been taken out of my car while it sits there waiting for them to have time to look at it!!! I'm NOT continuing to wait just for them to OVERCHARGE me in the end!!! NEVER AGAIN!!!
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April 2021 by Joseph H.
Was looking for a very specific truck and found that this dealership had one on order and it was arriving soon. A few California dealers also had something similar, but they were all being greedy and marking them up $5K to $10K. Called Mountain Home Auto Ranch and spoke to Luis in sales. He confirmed the truck was available so I put a deposit down on it, watiing for it to arrive. Yesterday it arrived, so I flew from CA to ID and took delivery of my new truck. Luis had all the paperwork ready to go when I arrived and Jeremy the sales manager went through all our paperwork in about 20 minutes. Luis helped us set up a few custom things on the truck and within an hour we were driving off. It was a seamless transaction, no high pressure sales, no games. A true hometown dealership that cares about customers and treats them with respect! You can't find this in CA anymore, it was a breath of fresh air to experience this again in Idaho! It was worth the 10 hour drive home!
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September 2020 by Kathleen P.
I was passing through Mountain Home when my car remote battery died. I went into service department to see if they could help. My car was freaking out without remote working properly. They were kind and helpful even though I live 6 hrs away. Thank you for your assistance!
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April 2020 by Dan B.
Very deceptive dealer, bait and switch. Inquired about pricing via email and they wanted $4000 more upon arrival after driving 45 minutes. Buyer beware
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February 2020 by Jeff G.
I bought a vehicle from them a year ago. I have had to have the front end rebuilt, tires replaced (separated after 3000 miles), Exhaust system rotted and fell off, back brakes were on metal and had a random misfire code. I took the jeep back in after 8,000 miles to get a new one and found out they had overcharged me by 10,000 on the original jeep. Now they want to charge me 44k for a jeep with a window sticker that says 33k. Run away find another dealer to work with.
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July 2019 by Hannah F.
This dealership lacked Customer service skills. My husband a couple friends and I drive to go look at a Jeep we've been eyeing for awhile and a lady walks out looking at us like we're absolutely crazy. My husband and his friend walked over to look at the Jeep while me and his wife tried to throw away some trash we had in the car because we wanted to get it appraised. We asked said lady where we can throw our trash away and she just stares at us until she says with the most ATTITUDE "how can I help you?" So I told her my husband wants to look at a Jeep and he's already over there looking at it and we're just looking for a trash can and she's like, "you want to look at a Jeep with trash in it?" With the most snug look on her face. I'm like no I need to throw this away, my husband wants to look at a Jeep you are selling and she looks at the tiniest trash can that is already full and is like well there is one there and walks away. That right there ruined it for me and I knew we would not be buying a car from there. We end up having to put the trash back into our car and walk over to see the Jeep, she is over there as well and my husband asks "is this a firm price?" And she scoffs and is like "well they price them very well" and literally that's it and walks back inside. We all come to the conclusion that we aren't going to be helped and walk back to our car, my husband opens the door to their office looks at her and says "with your attitude you will never sell a car off this lot" I have never been so upset with a company in my life and WOULD NOT RECOMMEND THIS PLACE TO ANYONE!
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July 2019 by Jacqueline F.
One of the shadiest dealerships in the area. My bf and I went in to get him a new truck with limited funds and was told all he needs is a co-signer for a 2005 truck he needs for work since his was wrecked. He went in with HALF DOWN AND A CO-SIGNER yet the dealership still wouldn't sell him the EXACT truck he wanted and needs. Instead they try to get him into something more expensive and NOT WHAT HE ASKED FOR!!! We won't be buying from them ever. Not a good honest place.
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June 2019 by A C.
I tried to overlook the negative reviews. I gave the dealership the benefit of the doubt. I thought to myself, no way they would post a price online for the whole world to see...and then not honor it. Like most of you I am a very busy person. I don't have time in my day to argue with a salesman about the ethics of posting an internet price that not everyone is able to get. They repeatedly tried to convince me that a "conditional price" is only for people who got a special letter in the mail from Ford. So my question is this.. WHY PUT IT ONLINE... what a shady business practice to advertise a price with a little asterisk next to it, just so that you can make an extra couple hundred dollars off of unsuspecting service members such as myself. Very disappointed with both the salesman and the sales manager. They were willing to give up the sale over a difference of $750. Bait and Switch.. Buyer Beware.. Based on what I experienced on the phone today 6/14, I now believe all the negative reviews could have been true. Please do yourself a favor, shop local in Boise or Meridian until the Ranch gets it's act together.
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April 2019 by MO B.
Spent 32k on a truck and received 2 free oil changes with purchase. Schedule the 2nd oil change, as we live 45 mins away. Get there and the service agent was extremely rude and said we would have to wait an hour. We ask why as we set an appointment, she then responds very loudly ITS NOT MY PROBLEM. Ok we will reschedule. We do and arrive before our appointment, again meet with the same horrible attitude as before from Tina Nelson. We hand her our oil change card and she walks away with out saying anything. So we wait at her counter. She comes back and very loudly again yells WE DON"T NEED YOUR BUSINESS, YOU CAN LEAVE AND NEVER COME BACK, We both just stood here for a min as we wen't sure what just happen. She continues to yell at us until we leave. If this is the type of after care service they provide please AVOID AT ALL COST Update: Craig the service Manage reached out and was able to reschedule us for another oil change. He checked us in and was accommodating. Thank you Craig for making things right!!!
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March 2019 by George T.
Came in to purchase a new Chevy yesterday and while we were there one of the sales reps started yelling across to another sales rep about lunch breaks and was having a fit about when she needed to go. Maybe it was just myself but I know my wife stated she felt completely uncomfortable afterwards. Needless to say we ended up not purchasing.
