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December 2023 by Charles-Martin Ikari
Front staff not to friendly nor cheerful. However, it was a smooth and quick check-inRooms: Rooms are your average hotel room.
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December 2023 by Ruth Alvarez
Our family needed rooms for graduation weekend. I find it insane and infuriating that La Quinta, plus other area hotels, raised their prices 300% for that weekend. We had to pay $440 per room for that weekend. I find this highway robbery, cruel, and unprofessional. In addition to the unfair exorbitant price, the hot tub was down for maintenance (of course!), the stairs had clumps of dried mud on them, with more dried mud in the hallway. For such prices, I would expect clean carpets. The toilet in our room had a yellow ring around it for lack of proper cleaning. The shower had a poor spray, there was no hot water, and the pipes made a shrieking sound. The bathroom also had old crud in the corners of the tub and floor. We had three rooms and NOT ONE of the rooms had soap - no hand soap and no shower soap. Front desk provided it for us only after we asked, and we saw another party also asking for soap. This is unacceptable. The breakfast was barely above the minimum. Biscuits were hard and dry as if stale. The orange juice was rancid. I do not fault the front desk girl, though it would have been nice if she had smiled. She was young and seemed inexperienced and too young to have learned to be professional. I also do not fault the lady serving breakfast, as she is simply doing her job. Please beware of this sub-par hotel. If we had paid typical hotel prices, I would not be surprised at the sub-par conditions. Management, please take note. Thank you.
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December 2023 by Peggy Nash
The service and location are great. The room we have is dark and dreary. The bathroom is more of a dim glow not a real light. I couldn't apply makeup it is so dark. The faucet in the bathroom sink is a forceful sprinkle that gets water everywhere every time you use it and you have to wipe water off the floor.
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December 2023 by Kristin Llewelyn
The hotel was extremely loud. The doors and walls are thin and you can hear the entire hotel getting into their rooms. Breakfast was mediocre, there was a large wet spot in the carpet when I checked in and a stain on the ceiling. I was willing to look past all of this until I got a call notifying me I needed to check out a night early. I was in town for work I made reservations about 9 months in advance, my boss called about 6 months ago to add a day to the reservation, I called 5 min after he did to extend my reservation as well. His was done correctly and apparently my was moved a day early but not extended. I trusted they did it correctly. My reservation kept changing but looked correct. After they called me I rushed to find another room, it was game day in Pullman so somewhat challenging to find a new room last min. I had all my stuff set up in the room for our football and alumni association member activations set up in my room. I was scrambling to find a room and people to cover my football activation and pack up. The team was less than empathetic about their mistake and allowing me to repack and get all my work stuff out of the room. I asked for 10 min and she told me no, I asked for 5 she hesitated and I was like please let me put on my shoes. While she repeated several times she understood, she clearly did not understand or have any empathy for their mistake. Let me know I was keeping the housekeeping staff late. (It was 12:30 in the afternoon) I asked them to allow me to grab my things. She mentioned I could talk to a manager but that was not helpful. When I checked out I explained that I was extremely frustrated to the manager when I checked out and the only response was asking me who I spoke with, I adjusted my reservations 6 months ago who remembers who they spoke with? Also, had if I did have a name it would magically solve the problem. She just said "sorry for the inconvenience" offered no discount pr alternate solution, or even wyndham points. They claimed they were full and had no vacancy, which is why I HAD to leave. But when looking online you could book a room. So they kicked me out for literally no reason, as I was always willing to pay for the extra night. I travel to this area often for work and will not stay here again or recommend it to anyone. Best Western was able to accommodate me and was much more helpful.
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November 2023 by Keith Shaw
Had one of the best stays at a motel. Been traveling a lot, and this motel was very clean, very friendly. People extremely nice soft and comfortable bed. Great breakfast would recommend to anyone.Rooms: The rooms are very clean and the bed was amazingFood & drinks: The continental breakfast was great And they put out fresh baked cookies at night.
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November 2023 by Mishelle Murphy
For starters there was a half inch gap in the hotel room door making the security latch inoperable because it didn’t line up. The AC was unnecessarily on full blast when we walked in on a chilly evening and was very loud. The carpet was filthy and covered in stains (turned my socks black within mins of walking on it). The floor had obviously not been vacuumed as there was debris throughout the room. Greasy handprints all over formica headboard. Huge cobweb going from ceiling to the beat up crooked lampshade, multiple cobwebs on curtains, cobweb in corner ceiling by window. When lights were off the room was lit up from bright lights outside due to the sheer curtains. Bathroom light cover filthy & made an absurdly loud buzz sound. Both mirrors had smears, streaks, and fingerprints all over it. Bathroom sink had a long black hair and whisker debris in it, fresh air return in bathroom covered in dirt and dust. Nowhere to put soap, shampoo or hang a towel while showering. The huge wheel chair access shower, which wasn’t needed had nothing to contain the water so it went all over the main bathroom floor and had to be soaked up with remaining towels. Water that came out of bathroom faucet smelled like feces. Toilet had a thick yellow ring inside the bowl. Desk had streak marks from a dirty, wet sponge. Top of dresser was sticky. TV wouldn’t turn off with remote or manually before we went to bed so we had to put up with a green glow of backlight until my husband physically unplugged at 3:30 am. Fridge ice tray shelf covered in thick freezer burn ice. Ice Machine on third floor broken, husband had to go to first floor to find ice. Cookie crumbs strewn all over the hallways on second floor. Despite there being plenty of rooms available, the front desk girl, Taylor insisted we stay in an ADA room for absolutely no justifiable reason, so everything was unnecessary oversized including the stained up XL chair in the corner. This was a completely different conversation than what we had on the phone an hour prior, where she said we could have a non ADA room if we preferred when we checked in. The 110V plug attached to the bedside lamp was greasy and non functional. After seeing the breakfast offerings, and knowing how filthy our room was, we opted for the bagel shop downtown. My wife was so uncomfortable with the unsanitary conditions of the room, she used two of my clean shirts as makeshift pillow cases around the pillows. I recommend that you seriously consider taking the time to train your maids on the proper way to clean and your front desk personnel on the new computer software. The morning front desk staff member had no clue how to navigate software during checkout in a timely manner, a checkout that was prepaid should not take a half an hour to tell us we’re good to go. Having worked in the industry, I am fully aware of the level of unacceptable this is.
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October 2023 by Gary Terrell
Our stay was okay. Everything was clean and the service was good. There was some maintenance that needed to be done especially on the front door which squeaked loudly every time it opened. The breakfast was also good. I would stay there again if I was in the area.Nearby activities: Nice location near Washington State and the university of Idaho.
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October 2023 by Lisa Scott
The price was astronomical - $500 per night - completely taking advantage of people on a college football weekend. For this price, I got room #104, right at the elevator, cleaning closet and meal room. Room: bathroom mirror had goopy marks that I scrubbed off, 5 large stains in the rug, overhead light at doorway had constant hum when on, TV not programmed and front desk had to assist twice to get it to work.
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October 2023 by Janet D
We had a great stay here at the Moscow LaQuinta. Reservations were easily made on the Wyndham app. We came to town for a college visit at the University of Idaho. Location was convenient to the main road between Pullman and Moscow and it was only a few minutes drive to the UI campus. Breakfast was adequate with several hot options. We were disappointed that there were no gluten free muffins (usually Udi's) in the freezer available upon request as other hotel chains offer. Elevator was very fast. Hotel and our room was clean. Beds a bit on the hard side. All in all a great stay and we would definitely return.
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September 2023 by Kayleigh G
When you feel like you've made a wrong turn you'll find you're in the right place. Probably. The entrance was under construction so it was a little confusing.The bathroom is dark. As far as I could find there is only the light from the mirror and no overhead light. This may have just been my room but gently turn on the sink otherwise you'll get an impromptu shower.Overall a decent stay.
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August 2023 by Andy B
The screen was off the window. So could not open it without mosquitoes coming in. There was candy,food and toys by the pillow and smashed against the wall . Hot tub was not working properly and was gross . Stayed 5 days there. 5 days to long.
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August 2023 by John Mangiantini
They were out of bar soap. They did the best they could with shampoo. It is a clean and well operated hotel overall.
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August 2023 by Heidi Kestrel
I traveled to Moscow ID for a soccer tourney with kiddo. The service we received at La Quinta in Moscow was very good. Grounds and common areas were neat and clean, even though there was construction on site. Our room was comfortable and clean as well. Breakfast offered many options and was served up with a smile. Staff was knowledgeable about the local area and seemed willing to answer questions. I have a Service Dog and I deeply appreciated that all staff we encountered followed the ADA requirements exactly. This was refreshing and I felt safe and welcomed. I would recommend this establishment to anybody traveling for whatever reason. If and when I return to the area, I will likely stay here again.
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August 2023 by Bill Fitzgerald
25% discount is a poor compensation for all of the amenities being closed and there is no peace during the day from all of the construction noise. The manager is a coward who bids in the office and makes the ladies at the front counter run interference. The manager won’t return a phone call. You will be treated like a number here. The rooms are decent, but good luck trying to enjoy any rest around here. At least it isn’t crowded, because after being here you will know why nobody else stays.
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August 2023 by Susan Valentine
No soap available during the entire stay. Really? How do you run out of soap? Why not send a staff member to Walmart next door to get she for your guests? Breakfast was cold eggs, tepid gravy and flies among the biscuits. Will not ever stay here again. Shabby.
