-
January 2024 by Andy Pham
I impressed with bank teller Laura at this location. She helped me with a burdensome transaction even when the branch was extremely busy. 2 thumbs up awesome customer service. Give her a raise.
-
September 2023 by Gricel Dobbins
I just left this branch, I have a suggestion, if a teller is servicing a customer that decides it's social time and decides to have a conversation entirely unrelated to the business at hand at the counter, and with the next customer in line, the teller should have tried asking a waiting customer if they had a quick transaction, such as asking for check registers. I know that the tellers are not responsible to clueless customers but they should be better trained on how to handle this situation. The teller then tried to make excuses for the situation which then is adding insult to injury.
-
June 2023 by Laurel P.
This bank is terrible!! I opened two accounts - a personal one and a business one. The personal one seemed to operate fine. The business one did not. I could make deposits, but the debit card that they issued me was not actually connected to any account. I tried many times - for two months to get this arrangement to work, as US bank is more convenient than my other bank - but I gave up and closed my accounts! It was a mess! Don't wast your time!!
-
February 2023 by Kendra Lednicky
We have banked with US Bank for a very long time and recently opened a new business account with them. Brandi has been so incredibly helpful and friendly!
-
February 2023 by Angie R.
Never use US Bank. My daughter was scammed and instead of helping her and communicationg the bank process of investigating, the closed her account and she has had no access to her funds for over 5 weeks. They still have not released her savings account or the money in her checking account. Customer service just gives her the run around. Ridiculous.
-
July 2022 by Timothy Andra
The older lady that has worked here forever is a rock star but the young dark haired kid is an absolute punk. When you are working you show some respect no matter what the order of business. I have conducted business with your bank for as long as you have been alive; go back to the basement if you can't handle talking to the general public.
-
July 2022 by Siva Kumar
I have visited the cherry lane branch today. Alexia Tooz and other Staff were helpful. I have decided to open an account in this branch.
-
June 2022 by viviana Najar
Ari M. Was so wonderful. She was very patient with me explained my different options for checking accounts and even tho I have a low credit score she treated me like I was an 800 credit score member when I asked about credit cards. She was very patient with me and I truly appreciated her time and genuine kindness. Wonderful experience
-
May 2022 by Ev Inaba
Opened a checking account online. Had a few hiccups wth the process, but everything worked out okay. Have another checking account with Wells Fargo for 40 years, but since moving to Idaho, wanted to try a local bank. What a mistake. Read reviews about U.S. Bank and one of the high points is their customer service and often you can speak to a person, not a computer.As soon as I started making deposits (both direct and via ATM), they held them up where I did not have access. I called my local branch to find out why and they could not give me a reason. Didn't take it out on the branch employee, she really tried to get to the bottom of it. After talking to a manager, they released my funds, but still could not tell me why it happened. Fast forward, few weeks later and it happened again. Called local branch (got the same employee who assisted me before - she remembered me) and this time she was instructed to give me the corporate 800 number and an extension for the Fraud Department.I can't even remember how many times I had to call and recall that number because the computer-guided system would not give me an option to talk to a person or use the extension number I was provided. Round and round and back to the main menu. Talked to 3 different individuals and none could give me a reason for why my money was being held.Finally get connected to the Fraud Department and am told, they can't help me because this is not fraud. No kidding jack. He couldn't even recommend another department to help me. So, I inquired if the deposit holds are because I am a newer customer (opened the account 2-1/2 months prior). He said, most likely, yes. Okay, a for real answer. I asked, "How long am I considered a 'new' customer? 3 months, 6 months, a year?" He couldn't say, but the system says the check is being held for 7 days.So, today is the 7th day mark and STILL my deposit is not available. I need to make rent. Idaho doesn't have many banks to choose from - obviously I chose the wrong bank. Stay away from this bank.UPDATE: The bank responded to my review (see below). I followed their instructions, called the bank again - and STILL my funds are on hold and they can not tell my why. Next step is filing with the Better Business Bureau. I have been patient, fair and open to this point. I am done.
-
May 2022 by Savanna wade
Been tossed through a loop, honestly not had the greatest experience and wish I could've been treated better!
-
May 2021 by Chandika Adhikari
I have been a customer at US-Bank for many years. I changed my name, so I need to make a change to my account. I set up an appointment here. I have submitted all the documents that are required by the bank and the banker said that the changes have been reflected. I put other questions to the banker. Does that reflect the same changes in my credit account? The banker's response was “yes”. This answer yes happens to be invalid after I received a credit card in about three weeks with my previous name. I phoned the credit card service and was told that it was the error of your local branch. This US bank has said the same as the credit card services respond and recommends me to contact the credit card department. In connection with the above background, I have learned that US-Bank and the US-Bank Credit Department are two separate independent companies. In my conversation with the credit card department, they said they were going to send me another paperwork in the mail to complete the name change process. The service center says I'll get these papers within ten days. Finally, I expect that these changes will be reflected in the next few months. This is extremely annoying and embarrassing! Please make it better in near day…
-
May 2021 by Laura Anne
They were so nice and helped a bunch
-
May 2020 by Jen Ruiz
Went in today and had the sweetest teller, Kim C excellent service. My new favorite branch.
-
February 2020 by Jordan Swafford
Went in to dispute overdraft fees and was given detailed piece of paper detailing when the transaction went through. When i asked why the paper's info didnt match my account activity in mobile banking. For example charges were ordered on different dates on the paper vs my online banking account. This could not be explained to me and i was told that it was my own responsibility to keep track of my money and not the responsibility of the bank. Then What is a Bank for???? Never got text even tho account alerts were in place i never got a message about overdraft had to login and see it.
-
April 2019 by Dennise Osborne
I opened my accts at the US Bank on Cherry ln not in Albertsons and everyone has been extremely kind and helpful. I am glad I chose this bank for my accts. I have already used many if their services and every interaction has been great!
