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December 2023 by Andy Pham
I impressed with bank teller Laura at this location. She helped me with a burdensome transaction even when the branch was extremely busy. 2 thumbs up awesome customer service. Give her a raise.
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September 2023 by Gricel Dobbins
I just left this branch, I have a suggestion, if a teller is servicing a customer that decides it's social time and decides to have a conversation entirely unrelated to the business at hand at the counter, and with the next customer in line, the teller should have tried asking a waiting customer if they had a quick transaction, such as asking for check registers. I know that the tellers are not responsible to clueless customers but they should be better trained on how to handle this situation. The teller then tried to make excuses for the situation which then is adding insult to injury.
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March 2023 by Kendra Lednicky
We have banked with US Bank for a very long time and recently opened a new business account with them. Brandi has been so incredibly helpful and friendly!
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January 2023 by viviana Najar
Ari M. Was so wonderful. She was very patient with me explained my different options for checking accounts and even tho I have a low credit score she treated me like I was an 800 credit score member when I asked about credit cards. She was very patient with me and I truly appreciated her time and genuine kindness. Wonderful experience
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January 2023 by Ev Inaba
Opened a checking account online. Had a few hiccups wth the process, but everything worked out okay. Have another checking account with Wells Fargo for 40 years, but since moving to Idaho, wanted to try a local bank. What a mistake. Read reviews about U.S. Bank and one of the high points is their customer service and often you can speak to a person, not a computer.As soon as I started making deposits (both direct and via ATM), they held them up where I did not have access. I called my local branch to find out why and they could not give me a reason. Didn't take it out on the branch employee, she really tried to get to the bottom of it. After talking to a manager, they released my funds, but still could not tell me why it happened. Fast forward, few weeks later and it happened again. Called local branch (got the same employee who assisted me before - she remembered me) and this time she was instructed to give me the corporate 800 number and an extension for the Fraud Department.I can't even remember how many times I had to call and recall that number because the computer-guided system would not give me an option to talk to a person or use the extension number I was provided. Round and round and back to the main menu. Talked to 3 different individuals and none could give me a reason for why my money was being held.Finally get connected to the Fraud Department and am told, they can't help me because this is not fraud. No kidding jack. He couldn't even recommend another department to help me. So, I inquired if the deposit holds are because I am a newer customer (opened the account 2-1/2 months prior). He said, most likely, yes. Okay, a for real answer. I asked, "How long am I considered a 'new' customer? 3 months, 6 months, a year?" He couldn't say, but the system says the check is being held for 7 days.So, today is the 7th day mark and STILL my deposit is not available. I need to make rent. Idaho doesn't have many banks to choose from - obviously I chose the wrong bank. Stay away from this bank.UPDATE: The bank responded to my review (see below). I followed their instructions, called the bank again - and STILL my funds are on hold and they can not tell my why. Next step is filing with the Better Business Bureau. I have been patient, fair and open to this point. I am done.
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January 2023 by Timothy Andra
The older lady that has worked here forever is a rock star but the young dark haired kid is an absolute punk. When you are working you show some respect no matter what the order of business. I have conducted business with your bank for as long as you have been alive; go back to the basement if you can't handle talking to the general public.
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May 2021 by Chandika Adhikari
I have been a customer at US-Bank for many years. I changed my name, so I need to make a change to my account. I set up an appointment here. I have submitted all the documents that are required by the bank and the banker said that the changes have been reflected. I put other questions to the banker. Does that reflect the same changes in my credit account? The banker's response was “yes”. This answer yes happens to be invalid after I received a credit card in about three weeks with my previous name. I phoned the credit card service and was told that it was the error of your local branch. This US bank has said the same as the credit card services respond and recommends me to contact the credit card department. In connection with the above background, I have learned that US-Bank and the US-Bank Credit Department are two separate independent companies. In my conversation with the credit card department, they said they were going to send me another paperwork in the mail to complete the name change process. The service center says I'll get these papers within ten days. Finally, I expect that these changes will be reflected in the next few months. This is extremely annoying and embarrassing! Please make it better in near day…
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March 2021 by Jen Castillo
Went in today and had the sweetest teller, Kim C excellent service. My new favorite branch.
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December 2016 by Summer G.
I have been with this bank for years, since 2008. I did not realize i needed to have a balance of over $1k to not be charged a maint fee. I was charged 2. I am going through a rough month financially and asked if i could have those refunded. (not once in the 9 years ive been with you have I once asked for a credit) I explained i was not aware of the fee and could use those $20. Instead I was called by Michelle from the albertsons ten mile/cherry lane branch who coldly tells me that I was told 8 years ago about the fee and they would not be issuing a refund as a courtesy. I called the center and cancelled my account. Horrible way to treat a long term, low maintenance client. I hope something can be done to rectify or at least to make current and future clients experience a little better....
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November 2007 by Lisa A.
Looking for a good bank? Keep looking if you have thought about US Bank. I have used US Bank for a year and in that time is has been one headache after another. They have inconsistent polices and have this nice way of posting items to maximize their fees. They have this program called Five Star Guaranteed Service but I wouldn't even give them a half a star. The customer service is terrible! I have actually worked for Banks and by far this is the worst Bank I have ever dealt with. If you are looking for aggravation and to lose money then open an account if not then keep looking.