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November 2023 by Jon V.
Horrible customer service. Horrible management. They sell junk and their anti American tRump supporters
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June 2023 by Sally B.
I was reading another review about having a refrigerator delivered. Home Depot online was excellent, being able to text and not wait on hold is a great service they provide. The delivery service they use is horrible, no communication, having to wait on hold and no one answering so I eventually just hung up. I had to get the delivery time through the website text. When the refrigerator was delivered, they couldn't install the water line. Through text, a service call was made to install, which the delivery service cancelled without informing me. I would buy from Home Depot again but not their delivery service.
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May 2023 by Joshua L.
All the employees have been so helpful with the exception of one of the managers who I've gotten a nasty vibe from on a couple occasions. But the employees are so nice that it totally makes up for it and I will definitely be frequenting this store, especially since I'm furnishing my new business with tools and supplies.
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April 2023 by Erik W.
Helpful staff. Low prices. Usually have what I am looking for.
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March 2023 by Breauna F.
Sue was amazing helping us with cutting our blinds for our new house. She was very patient with us as we listed off the many windows we had since we are a new build! She was also extremely fast and equally as proficient. Thank you Sue!
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October 2022 by Candice Johnson
I went into Home Depot (Meridian) on 9/10 and ordered an LG refrigerator. I was given an estimated delivery date of October 7th. I had expected the delivery to be delayed but cleared my work calendar anyway. On 10/6 we got a text and email with our delivery window of 11:30-3:30. At one point when looking at the app, we saw that we were 1 delivery away, this was odd though because it was 9ish am and our window was not until 11:30. At 4:00 I began calling the store because we did not have the refrigerator and had not heard anything. I was told they attempted delivery at 10:02am and now my delivery would be at least a week out. I checked my security camera and saw a Penske truck pull up outside at 10ish (again our window was 11:30-3:30) nobody got out of the truck and it pulled away. I have video proof of this. I went to the store and the manager assured me that he would work on this and call me before he left for the day at 7pm. No call was received. I canceled my order and took my business to Lowes. I will not be going back to this location. The lies and deceitfulness was too much.
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April 2022 by Bernice B.
Never answer the phone. Always act like they are bothered by customers. The management should do something about it but they don't.
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April 2022 by Richard Perez
Just tried to post a review on an lg refrigerator with a craft ice maker. It wasn't a very flattered review and the site would not let me post it.
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February 2022 by Trevor M.
I will never be a customer of Home Depot again, Lows only from now on. I had a return and did not have the receipt. Without notice Home Depot changed its return policy on Feb 7th not allowing returns with out a receipt for store credit. I asked the manager if an exception could be made as i was not aware, did not receive an email notifying me of this policy change, and the item was purchased before the policy was in place. Further it is Feb 13, 6 days after the policy changed. He said no exception would be made and further went on to tell me the Veteran discount program was also massively cut (something like %10 on up to $400 per year), the manager was rolling his eyes when telling me this new veteran discount reduction as he know it was pathetic. Due to both of these factors and the difficulty it was I will now be giving Lows %100 of my business. On average I used to spend around $5,000 per year at Home Depot on house improvement projects, tools, and other items. They just lost a lot of business and the manager didn't seem to care.
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December 2021 by Karl F.
We bought a refrigerator on November 22 to be delivered December 9th. I decided to call (1-877-946-9843) the day before since we didn't get a call that day as promised. I talked to an individual and was on hold for almost an hour when I was disconnected. Next, I called the local Meridian store to explain the situation and was promised I would be called back, this never happened. At that point I called the other number again where I was eventually transferred to another individual where I called (1-833-452-2893) which is Appliance Delivery, there I finally was told the fridge would be delivered December 15th, 6 days after the initial delivery date. The fridge was delivered, it looked good, no visible damage and everything seemed to work, (Water, Ice maker, lights etc) The next morning there was a very loud rattling noise which I eventually found to from under the fridge. While checking this out I discovered the front wheels that support the fridge where loose, not supporting it. Then I called Whirlpool where I was again told I need to talk to Home Depot delivery which I did only to find out I have to wait until January 13th to have someone come out to look at the problem. Researching this I've discovered the fridge should lean to the back slightly which is the opposite of what it does.Overall a VERY disappointing experience with the whole purchase, next time I will be looking elsewhere for any appliance we may need.
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November 2021 by Amber Campbell
Customer service is terrible. We've called or gone in multiple times to try and resolve a door being ordered in the wrong size. Keep being told we will get a call back and it hasn't happened, first by the door employee Chris, and now management hasn't called back either. One of the managers called us Saturday night after talking to us in store, but said another manager needed to look into it and would call us Monday or Tuesday at the latest. It's now Wednesday and we still haven't gotten a call. As someone who has worked in customer service managment before this is extremely unacceptable. Corporate needs to get involved and train their employees to do better.
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November 2021 by Sophia M.
I find everyone to be very helpful, especially in paint center. I was there yesterday and a woman and older gentleman were so knowledgeable. The women went over and above to help me out. I will always get my paint there now because of them.
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October 2021 by Ariel G.
I wanted to thank Roscoe that helped me at the S. Progress store in Meridian. I needed to pick out a different grout color for our kitchen project and Roscoe was very generous with his time in narrowing down the right color. He gave me good advice and answered all my questions. The project turned out looking exactly how I had hoped!It is very hard to find great customer service these days, so thanks again Roscoe for going above and beyond!!
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September 2021 by Laurie Black
I was in home Depot today..(Meridian)
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September 2021 by Dan Omas
They were going to charge me an extra $75 for returning sod cutter with this little bit of dirt on it. The minimum is almost double tates but I guess your going to need that extra 2 hrs to get it detailed before bringing it back