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April 2024 by Rachel James
Kyle went above and beyond to help me find the right mattress that worked best for me. Such a pleasant buying experience! Will definitely be back. Cannot wait for the new bed! Thanks again!
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April 2024 by Paul Beckham
the salesman walked away from my wife and I right in the middle of asking questions. I even told him I was going to buy a sleep number bed. So we left and I bought it online.
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March 2024 by Shanna Roff
Kyle was very attentive and knowledgeable.
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January 2024 by Daniel Ramos
Do not throw your money away for these air mattresses. Complete waste of money
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January 2024 by Terri Haines
We walked into the Meridian store, hoping there would be an option for us. The sales person, Leslie, was very knowledgeable, and considerate to our budget. We walked away, purchasing a new bed. Can’t wait to get it!
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January 2024 by Alain Simi
Was treated very well
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December 2023 by Robert Larson
Do not under any circumstances purchase this bed unless you enjoy throwing money away. I have a manufacturing defect that I've told them several times and the supposed to be a 25 year warranty isn't one not even against manufacturing defects. Stitching on mattress has come apart and has cost me money 3 times before now they have told me it will cost 400 out of my pocket after I've shelled out 400 in the past for the same issue. Very poor business practice and just want your money for a overpriced piece of garbage. I dealt with Grace on the web chat. What happened to actually having humans that do their job. If you get paid for a job you applied for then do your job and follow the warranty your idiotic company has set. STAY AWAY FROM SLEEP NUMBER AND BUY ANYTHING ELSE FOR A TENTH OF THE PRICE.
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December 2023 by Kyle Mcgill
Best staff at Sleep Number. If you're looking for a great bed to enjoy the best sleep ever: Get a Sleep Number Bed!
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November 2023 by Bradley Meyer
I'm not a very patient person when it comes to shopping. Especially for a big purchase item like a new bed. Leslie Holiday made our experience very comfortable and informative. She gave my wife and I the information that we needed to feel confident in making a decision. She was patient and allowed us the time that we needed to process information before committing to a purchase. We are excited to receive our new Sleep Number bed. I highly recommend going to learn more from Leslie if you are in the market and in the Meridian area.
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September 2023 by NeverDullSparkle
We have had a horrendous experience. As of now we bought this bed approximately six or seven weeks ago with the delivery happening for weeks ago already the bed is still not connected to the app. The sales rep did a horrible job during the set up and did not merge the two accounts for us to be able to access the bed. My husband has spent over 10 hours on the customer service line, going round and round and round with him about it’s gonna take 3 to 5 days for it to take place and like I said were in week four and our bed is still not connected to make matters worse. I just received the bill that I need to pay my first payment and again the bed is not working I’ve tried to reach corporate, and to no avail.
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August 2023 by Doug Wyatt
1st, Sterns & Foster is supposed to be the best mattresses at $4k - $5K. These Sleep number beds make S & F look like a free week at Disneyland for cost. The store was very nice. Associate was very friendly and helpful and answered all of the wifes concerns. For me, only 5 min will tell if a mattress will work for me. The C10 did make my back feel better after this test. I'm glad they have a 100 night test period. Just be aware. Buying these beds are just like buying a good used car. Sticker shock.
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July 2023 by Melanie
If you are on the fence about a Sleep Number bed, jump off and run the other way. We bought our mattress in May. We were both super excited about the purchase thinking that it was the answer to our mattress woes but it just added more woes. Did you know that if your mattress has a manufacturer or set up defect caused by the delivery, setup, or it is just plain defective you have to troubleshoot the problem first with sleep score numbers in the 30s. Then you wait 10 more days for the part to come in and them to schedule to fix it? Two weeks of terrible sleep is too much to ask a customer to go through because you don't stock replacement parts. They did take the bed back but not without leaving us charged with $947 that I am still fighting with them over. They did refund the pickup fee of $250 but won't refund the delivery fee. They delivered me A DEFECTIVE BED!!!! They are more trouble than they are worth. There are too many parts to worry about breaking or malfunctioning. Stick to shopping at a mattress store that will take returns.
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July 2023 by Steve Haagsma
The Sleep Number salesman (Wayne, also store manager) was very knowledgeable and polished with the information he was instructed to share. My wife and I did buy a mattress and bottom box with Wayne’s help.The entire process went smoothly until the delivery options were presented.Two options were presented to us by Wayne, online stated free delivery and Wayne confirmed free delivery, the options consisted of:#1 $249 their personnel setup and program the newly purchased Sleep Number bed.#2 $99 door step delivery and I (the customer) complete the setup and programming.We (my wife and I) opted to save the $150 and take option #2.When Wayne (salesman) makes the change in the stores computer system he shares with me the new lower price. After hearing the new price I realize the price was only $50 cheaper.When I asked Wayne to repeat the price, he realizes I have caught the discrepancy and he starts with his attempt at an academy award acting performance of surprise as to what happened. Now let’s add additional information at this junction, remember he is the store manager and been working at Sleep Number 20+ years.His response was comical to say the least, here goes his explanation, “apparently since you chose the door step delivery now the system is charging for delivery because you’re located in New Meadows!” Free delivery went away when we decided to handle the setup and programming, amazing….Wayne refused to waive the delivery charge and claimed he was unaware that is how their system handled door step delivery and your in New Meadows, the store is in Meridian.Wayne was aware of where we lived from the beginning and we were requesting delivery to our home. Never was it mentioned we were out of their delivery range.We ended up redoing the paperwork and choosing the #1 option letting them setup the bed and programming.Wasn’t worth it for $50….
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June 2023 by Crystal Loughran
We had a super pleasant experience. Our sales person let us take our time, answer questions and made suggestions but never was pushy.
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June 2023 by Chris T.
I purchased a sleep number bed 2 1/2 years ago. Paid $3,000 bought the cool/heat pad (too slippery). I woke up 2 weeks ago with a stiff neck, I thought I slept wrong. After 3 days my back was killing me I ended up in the ER. I thought my bed felt soft but my remote said it was at my number 50. I was in bed on muscle relaxers and again thought my bed was too soft. I put the bed up to 100 and back down to 50. It was obvoiusly losing air slowly throughtout the night, I called customer service they dignosed it over the phone and was happy to overnight the part but needed a credit card for the $500 part, oh but with my warranty it's $300. NO WAY! I like the bed but now I fear I will be buying parts all the time. I'll be buying a new bed today.
