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January 2024 by Vicki E.
I have banked with Pioneer Federal Credit Union for many years and have been very happy with their service. Customer service is outstanding.
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January 2024 by Jason J.
This comes from Jason Juker "the friendly stalker". (Attn Melissa T.) Meridian branch rocks!
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January 2024 by BLP
So I went into Pioneer FCU's Meridian Branch location to take advantage of their co-op relationship with my FCU in order to get a cashier's check to buy a car. Maria was incredibly friendly and helpful and even spoke with the representative from my FCU over the phone in order to make sure everything was approved and went smoothly with issuing my check since it was a larger than average check amount. Maria and her coworkers were very patient and knowledgeable during this process and made this transaction very easy and free from headache. I would definitely recommend Pioneer FCU (specifically the Meridian Branch) for banking needs! Thanks again!
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January 2024 by Austin Forrest
Ruby Closson helped me with an auto loan and was very kind and helpful. I highly recommend pioneer federal credit union for your auto loan needs!
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November 2023 by Orion Celusta
Absolutely terrible customer service. I was charged fees for not updating my address recently, but I was not notified that there was an issue, so I only found out when I noticed that they took money from my account. When I tried to fix the issue, I found that there is no utility for changing my address on their website. When I reached out for help I was connected to a chat bot that asked way too much personal information, like reaching back decades. I felt like I was being scammed, like they were conducting a phishing scheme directly on their website. No doubt they are actively trying to make updating my information as difficult as possible so they can keep charging fees as long as they can. DO NOT BOTHER WITH THIS PLACE IF YOU WANT HONEST CUSTOMER SERVICE!
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September 2023 by Ty Ketlinski
I have business accounts at this bank. The people IN the Meridian branch were very nice and helpful. However, if you try to call for help, it's impossible -- long call wait times. If you try to chat with people online, it's unhelpful.
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May 2023 by Ruby Garza
Just had a great experience w/ Miss Maria Mendez! She was very friendly and very interactive with me. Made me feel very comfortable and was able to get me in and out quick! She’s a sweetheart and you will love her too!
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May 2023 by Kenna Reynolds
After my husband went into the Meridian branch to get a stop payment on a check, the “banker” that assisted him gave out all of his personal information (full SS #, address, email, and phone number) to her next client. They did call to let us know of the error- but did very little to correct this issue. They simply offered to give us $12 for the ID theft protection that was already being used…. Not a good environment if you would like your identity to stay secure..
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March 2023 by M Kincke
I have been with Pioneer for a bit now and they have been very accommodating, informative, and easy to reach. Whether it be a fraud issue or a new loan, everyone is extremely friendly and helpful. Most recently, I worked with Stephanie White on a loan, and she went above and beyond her duties. Her response time was impeccable and she is so polite. Stephanie also provided service that was unexpected, like following up on things not in her department. I really appreciated everything Stephanie did to make the whole process easier. Pioneer is lucky to have her.
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March 2023 by Marjorie Reed
They have been super helpful and i love that you can get your debit card printed in just a few minutes instead of waiting days or weeks for it to come in the mail. So far im loving being a member here.
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March 2023 by Evelyn
Caitlin was an absolute gem and a pleasure to work with! This branch is always so friendly and professional, I'm very happy to be banking with Pioneer Federal :)
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January 2023 by Levi Decker
Overall my experience generally with Pioneer has been great, never had any hassles at any branch much less this one. I have been using this branch frequently as of late and they’ve been immensely helpful. Buffy has gotten me several times and has always been friendly and patient in spite of my lack of knowledge and strange banking questions.
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January 2023 by Ruby Closson
Cesi, from the Meridian Branch, provided one of the easiest loan processes ever! She was quick to respond, professional and very friendly. I love working for a company where I am confident that they will help me meet my financial goals.
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January 2023 by Claire Janes
The service at the Broadway branch was outstanding. It was very easy to open a checking account. I also got a new card within minutes! Thank you so much Amy for all of your wonderful help!
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January 2023 by faith casey
Hannah at the Main branch is amazing! She has helped me with all my loans and always makes the time for me when needed.
