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February 2024 by Karin Bryant
Ordered products on line for pick up in store because I had a grooming appointment the same evening.
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January 2024 by Dee Amlin
Employees are rude
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January 2024 by Bruce & Ginger Morgan
They got the best clothes for our fur babies
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January 2024 by Heidi Goff
So many options!
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January 2024 by John Young
Great selection and friendly service!
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January 2024 by Matthew K
Excellent customer service
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January 2024 by Anonymous
The employees are awesome, and usually have good stock in pets. Haven't had issues here until last weekend. (Dec 8) got a few new fish to split between 2 tanks, and the water pets I brought home ended up having ich that spread rapidly in both tanks, and possibly more/internal parasites as i now have fish that wont eat and are sitting at the bottom, will likely loose those ones. These are tanks that have had no health issues in the last year +. Sucks but will be more careful in the future. Wish I had a quarantine tank
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January 2024 by Erin Leach
A good place to purchase your pets food, pet toys, etc. You can even adopt pets there.
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January 2024 by Abel Santana
If you have a new puppy or an older dog. The staff at PetSmart are ready to help. I have a new puppy and the staff at this location and the Nampa location went above and beyond to help me find everything I needed.
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December 2023 by Amanda Albert G.
Butchered my dogs grooming. Not only did they buzz him completely (he's a Sheepadoodle) he came home with so many razor burn cuts that we have been dealing with for over a week on trying to heal especially on his private area. He's never had his tail shaved and they completed shaved it off. While doing this it keeps bleeding on every single thing he hits it on. I'm assuming they either rushed his grooming or they don't know what they are doing. If you want to deal with after care for your dog for their poor grooming skills. This is it. Terrible
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December 2023 by Kat Zwaanstra
This store will forever be my favorite pet store! Every single one of the staff members I’ve worked with have been super friendly and knowledgeable. We got our snake there a year ago and wanted to upgrade him to a larger terrarium. We had an issue with the first one we brought home as the door was broken, but we called the store and they said to bring it back to switch it out. When we arrived, they had a new one waiting for us at the front and the exchange went perfectly. I will never shop at another pet store!
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October 2023 by Jazmine Yvone
Paid for training classes but was only able to attend one before I had to travel for work so I’d miss two classes. I called many times to talk about rescheduling or to make sure I can still get the classes I paid for but the trainer seems to always be away and I have yet to contact her and it’s been over a month. So I wasted $300
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October 2023 by Jim Kealing
Well stocked with pet products. Helpful associates if you have questions
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September 2023 by blackmamba
My daughter and I are here what feels like 4 times a week. We shop for our cats but also just love coming in to spend time with the animals. We feel, based on what we have seen that these animals aren’t treated as they should be. The cats could be tended to more often (litter boxes, food bowls etc) they all look sad and desperate to get out. As for the dogs, we witnessed first hand a woman with French braided blonde hair working in the grooming department abusing the dog she was grooming. We watched her for a good amount of time in pure disgust. It was a very small dog that could clearly feel her toxic energy and was trying to get away and she kept jerking on this dogs face and collar very aggressively to the point the dog was terrified. She was yelling at him and continued to abuse him until she caught eye contact with us and then she somewhat stopped. We talked to the sales associate about this and she said “oh no, not again!” So this employee has been caught doing this before and wasn’t fired immediately. I talked to the manager on duty and she said she would look into it. That woman should be fired. Period. I feel so bad for these animals. The staff aren’t great at all. Not sure how you can come to work everyday and not provide the best service possible while being overly respectful and loving to all of these animals.
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September 2023 by David Gifford
I recommend any PetSmart in the valley! Needed to find a ball python for my daughter for her bday and one was at the Nampa store but when I went to buy on payday it was already sold. So in a panic, I went to Petco and they wanted THREE times as much...But seen across the street there was a PetSmart in Boise by the mall. Guy from the Nampa store was working and I talked to him about pythons but they were also sold out but he took the time to look up other stores to see if they had any and they just happened to have one in the Meridian store. Staff there was just as friendly and helpful and turned my last minute panic into reality. Not only did they educate me on its health and maintenance and all the in betweens, they were very excited for me and my daughter to have a new addition to the home. They made sure I was satisfied til the end of the transaction and also gave me assurance that if anything happens beyond their policies they'd still help me make sure I was good and the snake was good! Will never recommend Petco to anyone, PetSmart is the store for me and all my families pet's! You guys rock!
