-
July 2024 by Melissa Goetz
I've never had a better shopping experience. I visited Madewell in The Village yesterday and I left feeling so darn confident. I'm a bigger gal and don't usually have a good shopping experience. I was greeted warmly by all associates but Ellie, the stylist really went above and beyond. She spent about 45 minutes helping me to find the right fit and style. She made me feel beautiful! The week prior to this I was in Bohme and those associates literally turned their back to me and ignored me, so having this experience brought me to happy tears. Thank you so much, Ellie, if you see this. You have no idea the difference you made for me.
-
July 2024 by Sara Kayyali
I want to start by saying, I went to the gym and decided to go shop because I like spending money on myself. I didn't "look" decent when I walked in but that should not matter. I should still get a warm welcome not a stare down by the manager like I was some loser or bum off the streets. Not a fan of her energy and lack of helping. I did however meet a kind human being by the name of Adelle. She saw me struggling holding about 1k worth of clothing and while the manager to my surprise saw me didn't bother helping me, Adelle did. I actually thought Adelle was the manager. Her quickness, calming energy pushed me to buy almost everything in my hand. I have been in business for 15 years as someone who owns rentals, and a growing business, customer service is crucial and never judge a book by its cover because the people who might not look like they have money to spend do..... You work there to serve people with kindness and respect and you lack in that department. I have built teams and in my years of living, energy, attention to detail and attitude goes a long way.
If you dislike your job, hand that position over to Adelle. I would hire her and place her in management immediately. That woman is not being seen for her capabilities. Not happy about service with the manager, very happy with Adelle. Would come back just to see her again.
Five ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ for Adelle
Thumbs down ? to management.
-
February 2024 by H T
Good selection of women's clothes
-
November 2023 by Briar Seegmiller
Very helpful employees when jeans hunting
-
August 2023 by Hope Lee Seegmiller
Very helpful employees when jeans hunting
-
April 2023 by Marney Freeman
Love this store. They have great basics and fun clothes. The fabrics are so nice. Staff is always friendly and helpful.
-
April 2023 by M Freeman
Love this store. They have great basics and fun clothes. The fabrics are so nice. Staff is always friendly and helpful.
-
September 2022 by Jessie Shocklee
The store and the employees are absolutely fantastic. The clothes however, are not made well. The materials feel thin and rough but they do look cute in the dressing room. Bought the clothes anyways. If you want your expensive Madewell clothes to last, hand wash everything even if the tag says you can machine wash. I have never had issues with the gentle cycle until I bought clothes from Madewell. Instantly ruined. You could argue that its my fault, but hand washing clothes on a busy work schedule is not practical for me. Won't be shopping there for shirts and skirts. Might try and see how the jeans go.
-
May 2022 by Hannah Endyke
I had been searching for jeans that fit my body type for months with no success and was feeling discouraged. Someone online recommended Madewell so I popped in hopeful for a solution. Sarah helped me and gave me different pairs and styles to try and I went home with three wonderful pairs of jeans that fit just right. She has no idea how much she helped me and made my day! Thank you Sarah!
-
November 2021 by A. M.M.
I have 2 pair of Madewell jeans that fit like a dream, hold their shape and look *fantastic* on! I have a sweater I bought from them as well that has pilled up so badly it's almost unwearable and certainly not worth the price I paid. Maybe stick to their jeans I guess.
-
October 2021 by Catherine Merritt
profiling customers is belittling, discriminating, and downright prejudice. blair should be better trained to NOT treat customers in this way.
-
December 2020 by Ashley Martin
I have 2 pair of Madewell jeans that fit like a dream, hold their shape and look *fantastic* on! I have a sweater I bought from them as well that has pilled up so badly it's almost unwearable and certainly not worth the price I paid. Maybe stick to their jeans I guess.
-
November 2019 by Emma Lock
I have been shopping at Madewell for a few years now and I’m always super impressed with the quality of their clothing and how often sales occur. The thing that pushed me to write this review, though, was the customer service. Any time I have an odd question, they are always more than happy to help me, and never make me feel like I should already know or am bothering them. Sometimes it’s hard time find great customer service in retail, but Madewell certainly knows how to do it! It makes me happy to be supporting such a great brand both clothing wise and customer service wise.
-
November 2019 by T Pham
I've always loved shopping at madewell for their cute clothes, outstanding customer service, and awesome members only events, and this location is no exception. The ladies were super patient and helpful in getting both my online and in-store order amidst the chaos. Will be coming back again!
-
October 2019 by Lauren Rygh
Beautiful store, very helpful and attentive staff, amazing experience overall!
