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November 2023 by Caitie Choate
I'm not sure what's going on with this journeys. It's 11:00 and they're still not open. Website says they're supposed to open at 10:00. Maybe there's an emergency or staff shortage or something, I'd like to believe it's a good reason. But based on all the reviews I've read, this is par for the course with this location. We've wandered around the village for an hour waiting for them to open. We are going home now.
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September 2023 by Madeline Files
Walked in and the young lady with glasses that was working was on her phone and barely addressed me. When I made my way around the store she didn’t even bother to move away from the register and then when I went to exit the store she picked her phone back up and began looking at it again. Terrible customer service.
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September 2023 by Savannah Woodard
Great service and got 2 great pairs of shoes ❤️
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April 2023 by Mary Kaiser
If you are looking for shoes, you HAVE to go here. Easily one of the best shoe shopping experiences of my life! Matt was amazing and SO incredibly knowledgeable and helpful. My sister and I left so happy and had such a great time. They also have a great selection of unique styles/colors you don’t see anywhere else. 11/10
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April 2023 by Tea Boursaw
I went to get a pair of shoes I’ve been wanting for a while and they had my size in stock and they were the last pair. Hannah and Matt helped me pick between the high top vans and low top and were very knowledgeable, go check them out at the village!
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April 2023 by Eden Wadsworth
Hannah and Matt were so awesome!! Showed us what all was on sale and we’re super helpful! Would definitely go again!
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April 2023 by Rae Merchan
I bought pink birkenstocks. Jesus was helpful and very friendly. Good costumer service.
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March 2023 by Stephanie Nava
This place has gotten better with new management. Jesus was great and helpful! He took his time helping us and was very nice!
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November 2022 by Brooklynn Hall
Went in to the store for a particular shoe brand/color/size. Jesus went into the back and came right out with really cute socks and other color suggestions as well as style suggestions. He pointed out the sale options and was very attentive while also assisting other customers. I went in for one pair or shoes and he upsaled me two pairs of socks and the stain/water resistant spray. As a customer who was only purchasing one item and knew what the item was I’m not easy to upscale on any additional items typically. I am going to go back when I am interested in some new shoes. Thank you for helping me JesusThank you to matt for helping me with a sale a few days later for three pairs of shoes and a few socks!
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September 2022 by Kevin Cottrell
Awesome customer service today, went above and beyond to help us.
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September 2022 by Voyage
Matt was amazing at helping me find new shoes! HIGHLY RECOMMEND
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September 2022 by Savanna Yack
New management is amazing and the store is so clean and well-organized :)
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September 2022 by Ertold Fleshfiddle
Great staff! Amazing manager!
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September 2022 by Stephanie Lindstrom
This Journeys location has terrible customer service and refuses to accept returns regardless of the circumstances. This has happened twice to us and we will NEVER shop at this location again.The first time we purchased 2 pairs of shoes with a debit card for our daughter for Christmas at the Boise location. They were never worn, we had the receipt, all the packaging, laces were still in tack and not placed on the shoes, and we purchased them with our debit card. We tried to return them at the Meridian Village location since it was closer to our home and they refused to accept them (even though they had the same exact pairs in stock) because they were not "purchased at their location". We went straight to the Boise location and they accepted them no problem - a full refund on our debit card. They point blank told us that they have been having multiple complaints of the same issue from the Meridian store and they would contact corporate.The 2nd time this happened was a couple of weeks ago my daughter purchased a pair of shoes from the actual Meridian location. When she returned them (again, never worn, laces still unwrapped, packaging and receipt) the store manager opened the box, lifted one out and said "I can't take these, they are dirty", closed the box and that was that. My daughter pointed out that they were never worn and that was literally a spec of dust. Evette, the store manager, again said she would not accept them. She literally left the store, went to the Boise location and they accepted them, acknowledged it was clear they never had been worn and they were happy to accept them - they returned the money directly to her debit card the very next day.Maybe the store manager is paid or incentivized based on returns, sales or otherwise but that should never affect customer service. Evette is rude, unprofessional and does not show any care or concern for her customers. Avoid this location. The Boise location is great.
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August 2022 by Andrew W
Does this store not open on time? It’s 11:08 am MST and it says online that they open at 11 am.
