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November 2021 by Randy Rice
This is my second time dealing with this location, which used to be Idaho Collision Center, but now looks to be Caliber Collision - One on every corner, owned by a larger corporation (>$2.5B in revenue), of which there are least 10 in this valley alone.First time - Amazing, they were more than helpful offering suggestions and alternatives. I thought I had rated and submitted a 5 star at that time, but don’t see it....that was a 5 star interaction. At that point, they were still ICC I believe. (Note - This was a fix on a Nissan Murano)Second time - We (15 year old daughter) were given an estimate for work to repair her vehicle, an import brand of which they are not an authorized repair shop. My daughter was told there was a chance they wouldn’t do the repairs as they can’t get parts (in case they pull it apart and there is more damage). That’s on us, not them, but then why give me an estimate at all?Opinion - This is considered a risk for Caliber Collision, which again, I can understand corporate policy that needs to be followed.My rating has absolutely nothing to do with the staff working at the location, but more of my disappointment that what used to be a great place you could count on, transitioned into a small cog, with no voice, in a huge wheel. It happens, totally get it, but I reserve the right to be disappointed in their change of camaraderie and direction.In my opinion, had this been a year ago, we would have had the conversation BUT agreed on different terms related to what to fix and what not to fix, depending on the findings while disassembling the vehicle. Again, the manager and support staff are great, they simply work for a company that isn’t what this place used to be.
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November 2021 by Jacoby Jackson
Where do I start? Idaho Collision Centers completely exceeded my expectations after being t-boned in an accident. The wreck caused such emotional stress and the last thing I wanted to think about was trusting a company to make my car "brand new". I had reached out for advice via social media and was responded to by Robert. Robert was very professional and gave very valuable input as well as respecting my opinion. I had researched a few other places and was very unsure where to go and who to trust. I can say without a doubt that Robert was the reason I had chose Idaho Collision Centers. Robert very clearly went above and beyond in his role with ICC. It means so much to me that Robert reached out offering help and guidance in such a difficult time for me. Robert kept in contact with me every step of the way with emails and phone calls. I was given dates on when to expect my car & if not finished by then, given another date. However my car was still done sooner than expected! I had little talk with the insurance company, which I am thankful for. Robert handled all that. Most important of all, my car is STUNNING! Looks better than it did prior to the wreck. I was afraid to drive off in it (my own fear after the wreck) but Idaho Collision Centers guarantee their work. Feel much better knowing I can go back there if any problems. I am so grateful to have come in contact with Robert & having had such an amazing experience with Idaho Collision Centers. If you're reading this review, do not hesitate! Call them today!!Services: Tires
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November 2021 by K Jackson
This place is amazing, Robert was so helpful and kind. I called in looking to get a door replaced on my car and he called me back within 24 hours to let me know he had found a replacement door and could fit me in the next day. Their building is really nice and in a convenient location, if I ever need auto body work again I'm definitely coming back here.
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November 2020 by Allison Simi
We originally took my husbands 2011 lexas here for some body work. They did and amazing job, Robert is amazing at explaining everything and working with the insurance. When my 2019 Honda got hit in a parking lot we did not hesitate to take it back to Idaho collision, my insurance offered me some perfered shops and I said nope I am taking it to Idaho collision. My paint is platinum white so it is sparkly and they did an amazing job at matching it you can't even tell there was an issue. I will never go to another body shop! This is the place to go and Robert is just the nicest guy!
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November 2020 by Amanda Jones
Justin and his staff were amazing! Handled everything with my adjuster from start to finish and kept me updated throughout the process. My truck looks amazing! Would definitely recommend
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November 2020 by Suzanne Landon
Only went in for an estimate thus far - and but the customer service was excellent, they were attentive, prompt, HONEST, and rather clean for a repair center. They also spent some time talking about how the repairs would be done in detail. They were just good, hard-working people that seem to care beyond the buck. Well done ICC.
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November 2020 by Kim Welch
Hi, Kim here. I just picked up my infinity fx35 that’s a decade old. The poor girl was looking old and beat up a few short days ago. But Robert and his great crew gave me back a beautiful shiny new looking sweet ride back! Honestly, I couldn’t be happier. Nice guys and very professional and knowledgeable. Answered all my questions. Thank you!
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November 2020 by Joshua McAdams
This place was fantastic. My wife sent in pics of our mangled bumper. They gave her an estimate. She asked if we could hang onto the car until the parts came in so that we wouldn't be down to just one car for too long. We dropped the car off first thing in the morning, and they called by 4pm that same day for us to pick it up.
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November 2019 by Tyler Avery
Justin is a great guy and does some amazing work. He took great care of me and my situation. I will highly recommend him to all of my family and friends.
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November 2019 by Rachel Palazzo
Justin and his team were nothing but amazing! They fixed my car’s structural issues and made it look brand new. I loved how they kept me updated every step of the way and tried to get me the best deal. I would highly recommend!
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November 2019 by Kelliegh Alexander
Thank you Lovelle and Justin for all the amazing service! We had quite the experience with insurance and Justin went above and beyond to help us. Our vehicle was repaired in a timely manner and looks better than when we bought it! They are two of the nicest people and are always putting the customer first. Thank you guys and we will be back for any future work!
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November 2019 by David A. Jones
When I called my agent after my car accident I was still in shock. How does this process work? What’s my deductible and what does it cover? How am I getting to work? These questions and many more were running through my mind. To say I was a little anxious about the process is an understatement. Then I came across Idaho Collision Center while searching for shops in the area. I gave them a call the receptionist that answered was friendly, caring and offered assistance immediately. Lovelle did a fantastic job of explaining the process and made me feel at ease for the first time since the accident. When I arrived at the shop and met Justin. He was professional, honest, and caring about my situation. Once I dropped the car off they did a great job of updating me the entire time. When I got my car back I was WOWed. My car looked brand new and they even went the extra mile and wash and waxed my baby. They have just earned a customer for life. Anyone in the treasure valley area should bring their truck or car here for any auto body repair or quote. Thanks for making a stressful situation into the best customer experience I’ve ever had!
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November 2019 by Michael Dulhanty
This week I had a very irritating project with my wife’s car and was referred by State Farm to bring our car to Justin and his crew.As soon as I arrived I was blown away. Justin met me outside of his beautiful business with a smile and attitude that instantly made me trust him and his staff.After some digging he instantly located the problem, provided me with a full layout of costs, and parts needed. He showed me the prices of the parts, and let me know he’d keep costs as minimal as they could be.2 Days later I’m picking my wife’s car up in perfect condition, fully fixed, and working just as it should be.Then the bill came, Justin gave me the breakdown, and saved me literally a $1000 dollars compared to any of his competitors.As a business man myself nothing speaks volumes like quality work, and fair pricing.You sir have won over a lifetime client. And I will go out of my way to refer your business and family to any, and every person I know.Thank you for everything!!
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November 2019 by Logan Taylor
I came in with my 98 Ranger after getting a very overpriced estimate from a different body shop in the valley, won’t name any names but, I was not happy with their price. I came in and explained my experience at the other shop, and let them know that I’m a broke college student and can’t afford very much. Justin and his wife were quick to help out in any way that they could. From the get go I could tell Justin really cared about his customers and helping to make sure we could figure something out. The diligence and customer appreciation really stood out. I can’t say enough about these guys, great people and excellent work. I’m back in my Ranger and very satisfied with the result.This is my go-to shop from here on out.
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November 2019 by Jonathan Hardman
Hands down the best service you could ask for. Justin and his team went above and beyond what was expected. They are extremely meticulous, and I’m beyond satisfied with my entire experience. I couldn’t be happier with how my truck turned out. Any paint and auto needs you have, this is the place to go!
