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February 2024 by Madison M.
I normally have terrible experience at Home Depot as I am new to the area. This was the most delightful Home Depot experience I've ever had. We originally went for dog kennels. However, we stumbled upon a beautiful light and a gentleman named Doug who worked there was pleasant enough and kind enough to give us a quick lesson on how to install this light he was very knowledgeable. He was kind .funny and relatable. Please give Doug an amazing raise!!!!He really does deserve it not only that but every single employee was super kind and knowledgeable.
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January 2024 by Alan Beuttel
Great help in ordering carpet
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December 2023 by Google user
Great help in ordering carpet
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June 2023 by Sally B.
I was reading another review about having a refrigerator delivered. Home Depot online was excellent, being able to text and not wait on hold is a great service they provide. The delivery service they use is horrible, no communication, having to wait on hold and no one answering so I eventually just hung up. I had to get the delivery time through the website text. When the refrigerator was delivered, they couldn't install the water line. Through text, a service call was made to install, which the delivery service cancelled without informing me. I would buy from Home Depot again but not their delivery service.
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May 2023 by Joshua L.
All the employees have been so helpful with the exception of one of the managers who I've gotten a nasty vibe from on a couple occasions. But the employees are so nice that it totally makes up for it and I will definitely be frequenting this store, especially since I'm furnishing my new business with tools and supplies.
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April 2023 by Erik W.
Helpful staff. Low prices. Usually have what I am looking for.
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March 2023 by Breauna F.
Sue was amazing helping us with cutting our blinds for our new house. She was very patient with us as we listed off the many windows we had since we are a new build! She was also extremely fast and equally as proficient. Thank you Sue!
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February 2022 by Trevor M.
I will never be a customer of Home Depot again, Lows only from now on. I had a return and did not have the receipt. Without notice Home Depot changed its return policy on Feb 7th not allowing returns with out a receipt for store credit. I asked the manager if an exception could be made as i was not aware, did not receive an email notifying me of this policy change, and the item was purchased before the policy was in place. Further it is Feb 13, 6 days after the policy changed. He said no exception would be made and further went on to tell me the Veteran discount program was also massively cut (something like %10 on up to $400 per year), the manager was rolling his eyes when telling me this new veteran discount reduction as he know it was pathetic. Due to both of these factors and the difficulty it was I will now be giving Lows %100 of my business. On average I used to spend around $5,000 per year at Home Depot on house improvement projects, tools, and other items. They just lost a lot of business and the manager didn't seem to care.
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December 2021 by Karl F.
We bought a refrigerator on November 22 to be delivered December 9th. I decided to call (1-877-946-9843) the day before since we didn't get a call that day as promised. I talked to an individual and was on hold for almost an hour when I was disconnected. Next, I called the local Meridian store to explain the situation and was promised I would be called back, this never happened. At that point I called the other number again where I was eventually transferred to another individual where I called (1-833-452-2893) which is Appliance Delivery, there I finally was told the fridge would be delivered December 15th, 6 days after the initial delivery date. The fridge was delivered, it looked good, no visible damage and everything seemed to work, (Water, Ice maker, lights etc) The next morning there was a very loud rattling noise which I eventually found to from under the fridge. While checking this out I discovered the front wheels that support the fridge where loose, not supporting it. Then I called Whirlpool where I was again told I need to talk to Home Depot delivery which I did only to find out I have to wait until January 13th to have someone come out to look at the problem. Researching this I've discovered the fridge should lean to the back slightly which is the opposite of what it does. Overall a VERY disappointing experience with the whole purchase, next time I will be looking elsewhere for any appliance we may need.
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November 2021 by Amber Campbell
Customer service is terrible. We've called or gone in multiple times to try and resolve a door being ordered in the wrong size. Keep being told we will get a call back and it hasn't happened, first by the door employee Chris, and now management hasn't called back either. One of the managers called us Saturday night after talking to us in store, but said another manager needed to look into it and would call us Monday or Tuesday at the latest. It's now Wednesday and we still haven't gotten a call. As someone who has worked in customer service managment before this is extremely unacceptable. Corporate needs to get involved and train their employees to do better.
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November 2021 by Sophia M.
I find everyone to be very helpful, especially in paint center. I was there yesterday and a woman and older gentleman were so knowledgeable. The women went over and above to help me out. I will always get my paint there now because of them.
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October 2021 by Ariel G.
I wanted to thank Roscoe that helped me at the S. Progress store in Meridian. I needed to pick out a different grout color for our kitchen project and Roscoe was very generous with his time in narrowing down the right color. He gave me good advice and answered all my questions. The project turned out looking exactly how I had hoped! It is very hard to find great customer service these days, so thanks again Roscoe for going above and beyond!!
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September 2021 by Laurie Black
I was in home Depot today..(Meridian)
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June 2021 by Kayla Miller Hebner
We ordered a fridge on on April 17 and paid for it outright. The delivery was scheduled for May 6th. That delivery got rescheduled to May 26th. Our delivery window was 7-11am. At 11:30 they still had not showed so we started calling the delivery line and were told over and over that they were still on their way, just running late. At 7, we called the store to speak to a manager and I was told the deliverers were done for the day and that they had nothing in the notes as to wh
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March 2021 by Cyndi S.
Go elsewhere! Home Depot does not back their products, provides horrible service and ignore complaints. Letters to corporate go unanswered and staff at Meridian Idaho location have no regard for customers or service.