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October 2024 by Cassondra Harig
Please just start pricing your books individually. My children read a lot and we usually buy books and then return them to you and buy more. You get to sell them more than once and we get to not break the bank. For the first time ever today I was told yes, they were children's books, but each was examined to see how hard it was and anything for my middle schooler was no longer children's book pricing and would be regular book pricing. Why are children's books 99 cents unless they are slightly older young adult books? There was a Newbery award winner in there too, a prize specifically for excellence in Children's literature. At a time where the American family feels squeezed on all sides, Goodwill is going to take donated goods they paid nothing for and then squabble at the register over which book is easy enough to receive the actual Children's book pricing to squeeze every cent they can out of me. Even admitting yes, it's a Children's book, but not an ambiguous 99 cent Children's book. I already prefer Deseret Industries and their cleanliness and organization (and no, I'm not mormon). I'm to the point of not even bothering with Goodwill anymore, despite regularly spending quite a bit each month on books. This was a huge misstep.
**As a reply to the follow up comment from the store, I returned today and chose a few books that were very clearly children's books and 2 or the 5 were rejected. It was the same cashier as a few weeks ago, so I just sighed and left. They were illustrated and clearly not adult books. Personally I think I'm just done with this store. As for the quip about the library, we don't have any libraries we are free to join. We live just outside of bounds. Even if we did, many libraries have purged the classics in favor of what they think people want and as a result, even if we had library access, not all the books we wish to access will be available to us. Hence utilizing thrift stores to find what we want. Goodwill should take a page out of the way Youth Ranch promotes literacy with their reading program.
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October 2024 by ROSE
The staff is so friendly, and the store is well-supplied and clean. Love going here ?
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October 2024 by Elise Maybon
Always has a great selection of things. Store is clean and staff is friendly. Spent an hour looking through clothes only to find I couldn’t try any of them on. I know the clothes are cheap, but I’m not going to purchase anything without knowing I can return it and get my money back if something doesn’t fit. I put everything back and left. If you don’t have dressing rooms for use, you need some sort of return policy where people can get their money back. Not store credit. Even if it’s just a 3 day return policy. Something! If other thrift stores can figure out dressing room use, I’m sure Goodwill could too. Kidz Again. Deseret Industries. Uptown. Plato’s Closet. Kid to kid just to name a few.
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September 2024 by Kelsey Brainard
So, the fitting rooms are now closed. So you can’t try anything on. With a return policy of 7 days - but you can only get in store credit and not actually get a refund. If you’re not going to have fitting rooms and expect people to just buy things blindly, GIVE PEOPLE THEIR MONEY BACK for the return. In store credit is NOT the same as a refund. This is theft, I don’t care how you want to spin it. Your inventory is free. You can give people refunds. This is unethical and super disappointing. Don’t respond with the “we didn’t make this decision lightly,” response about closing the fitting rooms (though it is extremely frustrating to not be able to try on clothes). The issue is the refund policy.
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August 2024 by Jim Travis
Polite staff helps unload your car, nice inventory at a good price
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August 2024 by John Hosey
Rude customer service
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August 2024 by Jared Munson
Found a game boy color in the electronics section they wouldn't sell me. Rude customer service as well. They said someone could've lost it. It was clearly mixed in with OTHER electronics and not placed randomly in the store
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August 2024 by Linda Potts
We had a very good time at the Goodwill store. We weren't looking for anything specific ....just looking around and found some fun things...yarn and a couple of suitcases were the favorite.
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August 2024 by Fynn Erman
The return policy here is quite evil in all honesty. Goodwill recently implemented a "no changing room" rule so you have no clue if what you buy fits until you purchase it. The sign even says "no changing room, but it's okay! We can do returns!" Unfortunately however, you can't get the return money back on your card. RETURNS ARE IN STORE CREDIT ONLY. So, you can't try on clothes before you purchase them, and after you purchase them and they don't fit/look good you aren't given the money back. Made me a little upset :( it's also a hot day out which is making me more emotional.
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July 2024 by Jessica Cox
Better priced than other thrift stores that are closed on Sundays but not as clean and organized. I'm disappointed that they closed the firing rooms but at least they allow returns in seven days. They're probably just banking in people to forget to return in time.
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June 2024 by Sage Lee
They have gotten way over priced for used goods they get for free!!! They also price things separately like a bathing suit top and a bathing suit bottom are both priced at $6.99 each. They take all the cords off the electronics and you have to buy the electronics and then go to their chord section and see if you can find a cord. They were selling the tops of pots and pans separate from the pots and pans. They are are greedy. Also I was going to buy a cup but it was a Starbucks cup so they wanted $7.99 for it because it was a Starbucks cup and they sell for $29 ridiculous for a used plastic cup.
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May 2024 by Ashley Cano
Very disappointed. I rarely leave reviews, but something need’s addressed. have shopped here for years! It’s always been my favorite youth ranch. Prices are so high, use to be one price for pants, one price for shirts etc.. now pricing separately . Then they have shut the changing rooms down. When I asked about returns they said only store credit. The racks are so full you can barely move things around. Please go back to the way it was ran before. These items are donated. Please stop taking advantage of it.
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May 2024 by Chase Riley
Got rid of their dressing rooms. How are people supposed to try on pants. Why??
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April 2024 by Laura Humphreys
*Fitting rooms have been permanently closed, and refunds will only be given as store credit*
Most of the merchandise is clothing, so this mixture of bad policies is especially egregious.
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April 2024 by Tricia Hendrickson
Friendly service
Affordable treas
