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November 2023 by Ethan 22
Got an amazing deal on a 5' by 5' storage unit the leasing process was very streamlined and efficient. Bethany did an amazing job of answering all my questions and showing me my unit before I finished signing the contracts. She was very kind, friendly and had a very welcoming warm smile. The facility is also really nice and clean which is something I like a lot. Definitely a great place for anyone's storage needs!
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November 2023 by Brian Sangster
The staff at Extra Space Storage were great to work with and made sure everything ran smoothly storing our stuff. Perfect example was I added a box to my unit and forgot to secure the lock and a short time later I got a call that my unit was found unlocked with a lock check and went right down and made sure it was locked. Did not know they did that but glad to know they do. That's above and beyond, IMHO.
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November 2023 by Ktwo W
I had a wonderful experience with Extra Space Storage! I recently moved over the summer, which required closing one storage unit in one state and opening another unit in a different state. Both units were with Extra Space Storage, and the staff made everything so easy throughout the entire process. In particular, Chari and Bethany were fantastic! They helped me with an error I had in one of my reservations and were able to help me find another unit to suit my needs. They were friendly, approachable, easy to speak with, and they took took the time to answer all of my questions while helping me reserve a new unit. I was only in town for a few days, and they helped me make the most of my time. I ended up with a unit at a nearby ESS location, and the staff there were great, as well! Thank you!
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November 2023 by Seth Burnett
Extra space storage was great. Simple and easy. Only interacted with one person at the very end. Couldn’t remember who helped me at the end. Chari or Bethany. Very nice. When I was applying for the storage unit, they were also very nice and helpful
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November 2023 by Danny Gillette
Greetings! I wish that I could find the word's to express the satisfaction that I have for this establishment.From Colorado to Idaho Extra Space Storage has ALWAYS treated me with the utmost courtesy and respect. And although I live some distance from the Meridian location, I'm more than happy & willing to drive that extra distance because of the Management (Chari). Chari ( along with every employee) will give you a smile, fulfill your needs & provide a level of security that will leave you and your property at peace. WONDERFUL PEOPLE! And I would HIGHLY recommend this establishment to protect your belongings.
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October 2023 by Susan P.
Great service from beginning to end! I live out of state, so I was very impressed with their customer service and support during this transition. The day of my move, the Supervisor went above and beyond to help me with a tight time that I had with vendors. Truly exceptional customer service!!!I would recommend this company for storage needs.
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September 2023 by Brenda Barnard
Of all the storage unit places I’ve dealt with Extra Space is by far and large the best. Sherri in Meridian provided us with excellent customer service. Highly recommend them!
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September 2023 by John Minnon
Chari and Bethany have gone above and beyond for me. Their level of service has been professional and courteous. Unfortunately, we had to move to another storage company because their corporate office raised the rent too high without consideration for market value. If it wasn’t for bad business decisions from corporate, they would get 5 stars.
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August 2023 by Melissa England
First of all, you have amazing people working for you, especially Chari. She has been so helpful with trying to help me with my current storage unit situation. Unfortunately, the fact that you ALMOST DOUBLED the price of my storage unit after a few months is unacceptable and I will choose to take my business elsewhere. The fact that this came as a total surprise is the worst part. The agreement is very misleading so therefore I am forced to give your business a very low review. If I would have known that the price of my unit would be going up by ALMOST DOUBLE I would have made a different decision and not chose you at all. I just ask for transparency, just let your customers know what your end game is. You guys know what you’re doing and you understand that most people will feel stuck and just take the extremely higher rate. That is bad business.
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July 2023 by FreedomSeeker
Chari and her team are always more than willing to help with all your needs and make you feel at peace leaving your dearest possessions under their care. The facility is always clean. On several occasions I have stopped by my using only to see the staff cleaning floors, walls and doors of both the buildings and units. ?
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July 2023 by Jason Lloyd
The set up was super simple online and/or over the phone. The office personnel were very courteous, professional, and very welcoming. The facilities themselves were very secure, well lit, and clean. Lots of space and a cart was provided. I would definitely recommend.
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July 2023 by Steven Gallatin
This is an excellent place for storage. Competitive prices, clean and air conditioned facilities, and very friendly, helpful staff. Our experience was short as we found a new place to live, but my family all is still storing their valuables here and I would highly recommend this facility if you need the same.
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July 2023 by Sky
Had a wonderful experience getting a short term storage unit today! The ladies up front made the process simple and got me the best deal:) I have stored items at other facilities previously and this has by far been the most pleasant & seamless encounter. Phenomenal customer service!
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July 2023 by Samantha Krick
Very quick and easy online process to sign up for a unit. Chari was extremely helpful and so kind!! The storage unit and facility itself is super clean and well kept up!
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June 2023 by Darren Souter
The ladies that run this place (including Angelica and Chari) are really nice people who are actually trying to assist people in their process instead of just phoning it in. Before I even moved into the new facility they were calling me and giving me updates on the units I was needing to rent in my move from Chicago to Idaho. I really appreciated that follow-up. And they gave me lots of other tips as well. Just good people!
