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“Fantastic service and very friendly!Sara has made me feel like family, I know I can reach out to her whenever and she will always answer my questions I may have!”
“Recently I went to the Franklin Branch MACU after being turned away for a mortgage on a new primary home. I spoke with the loan officer Jake. He was extreamly friendly and professional. He explained that MACU would be able to get that mortgage approved and funded in an unheard of 15 days (short closing). They bent over backwards all the way to the day before closing and got it all done. I can't say enough about MACU and Jake, they are incredible. I got my family and friends to become members of this credit union as a result. I would give them 6 stars!”
“I have been a member of the Connections Credit Union family since 2015. This is by far the best credit union in Idaho, hands down! Everything is so easy when it comes to going in the branch for transactions or to have a problem resolved and it’s just a easy when on the phone or online. The website and app are very user friendly too! The staff are always so friendly, helpful, and amazing! Love Connections Credit Union!!”
“Leah helped us with our deposit and getting us a replacement card. Very friendly and quick with our banking needs. Always impressed with the service at westmark.”
“Meaghan helped my wife and I with an auto loan and made the entire process as pleasant as possible, she was personable and so kind to us and our situation and has helped us to begin our path to financial relief and figuring out how to balance our finances giving us hope for our future. She and clarity were truly amazing to us and we are so thankful for her hard work!”
“Great customer service. They are knowledgeable, thoughtful, and very helpful. Services are straightforward, and they make your options clear and give concise information while using verbiage that is easy for anyone to understand.”
“I've never been disappointed with ICCU. I get that locations/staff may differ. Although this is not my home branch, everyone here was friendly and did their best to serve folks quickly. Some of the poor reviews seem to be about someone on a customer care line, not this actual branch. This branch is large and beautiful inside, and adequately staffed at least when I was there. Great location. Completely satisfied.”
“The staff here are like no other place! They are kind, compassionate, willing to listen, and they help make sure you understand how to make the most out of your accounts. ♥️”
“I found my ICCU experience very pleasant; super easy and convenient.I called, prior to visiting a location near my home, to find out what documentation was needed to establish a new checking account for an estate. The person on the phone had that information readily available and let me know I could either go to one of the branches or I could conveniently make those changes over a video call, in the comfort of my own home. Seriously, THANK YOU ICCU For creating that experience for your customers. BIG shout out to the young lady (KRoss) who helped me on the video chat. She knew what she was doing and she did it efficiently. This was the best experience I’ve ever had with a financial institution, by far. For an embarrassing amount of time, I have intended to move my accounts to a local credit union (WM), but I dreaded the process so I put it off (the finest example of avoidance). Because my experience with establishing the first account was so incredibly painless, I opted to also open a personal account for myself, which is something I likely would not have done with the experience I was expecting to have. Well done ICCU team ??? I’m happy to be on board.”
“Fast and friendly service. Shanna answered all my questions and made me feel appreciated and understood. I recommend going and seeing Shanna at the Meridian branch for any banking needs!”
“such a wonderful experience getting a loan here, highly highly recommended! they were patient and answered all my d*** questions and kept me very informed through the process! everyone I worked with was so great in every way!”
“My experience with Cap Ed today was so very helpful I had the privilege of speaking with an operator by the name of Michael can't remember his last name but he was was amazing ?? thank you for your help Mike good looking out ????”
“Mike was amazing to work with on our mortgage! He took the time to answer all of our questions and made the whole process go much smoother than we expected. Everything was completed in a timely manner, allowing us to close on our house early. Outstanding service and highly recommended!”
“Contrary to every review I’ve read, the service I received at this branch was great! Claudia was very friendly, and extremely helpful with getting my auto loan paid off and closed. Thank you for your excellent customer service!”
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“I visited a nearby MACU to decide what to do with a CD that had matured. I was given options with no pressure to do one thing or another. And all employees have been consistently polite and knowledgeable.”