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November 2023 by akhila reddy
As much as I like Costco this is very disappointing experience for me they dispensed the medications didn’t charge me for one of the medication which is again not my fault maybe they should train well. I was charged for only one medication I just paid and left the Pharmacist was very arrogant questioning me will you pay or not when I came to pickup another medication no apology just arrogant whose mistake is it really I understand you may have a lot of customers but how can you retain if you have such arrogant pharmacists.
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November 2023 by Diana Welker
Very nice people!
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August 2023 by Jennifer Lively
I can’t believe I waited so long to transfer our stuff over! They have been amazing and fast with our needs.
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June 2023 by Julie F
Pharmacy Cashier is out of control! When a customer, who has the right to refuse to speak to the pharmacist, the cashier should respect that and honor it. Not give the customer a lecture on why they should speak to the pharmacist. Please talk to the cashier's and let them know to not lecture, but be respectful to the customer's rights. Just as you expect the customer to be respectful to the cashier.
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May 2023 by Michele R.
Do they hand out 'courteous, friendly and customer focused pills' in the employee breakroom here? Whatever it is that makes it so for everyone who works at this Costco, I wish they could bottle and distribute it to all retailers. I am no Costco fan in general . True story, when I lived in the Bay Area about 35 years ago and was in a Costco for the first time I almost started to hyperventilate from seeing just TOO MUCH of everything and I went outside to wait on my husband to shop. And in the 20 years we lived in Bend (OR), between the crush of tourists (now about 1.5 Million a year to that once little mountain town) and explosive growth the Costco experience was torture for how unpleasant many of the understandably hassled employees were. (I grew to dislike the contingent of rude tourists too. Just sayin'.) I was an ABC, anything but Costco, shopper. SELECTION OF THINGS WE NEED TO BUY + GREAT SERVICE HERE HAS WON ME OVER: and makes even me look forward to our roughly 3 times a year shopping trips. As in today when we left with beautiful organic berries (four kinds), Kleenex, lemons and limes, a bottle of Zinfandel for my dad (he's 91 and it fit our "90+ spectator rating / $20-" ;-) rule for drinking his fav varietal with him ), Beecher's Flagship cheddar, what passes for 'junk food' at our house in the form of Tru-Fru dark chocolate dipped frozen raspberries (seriously, these are SO good) and Milton's brand gluten free frozen veggie pizza (good stuff in its' category) and lots and lots of AA batteries (which is what we went in for). So many that the checker said "I gotta ask?" as he rang them up. Battery operated window shades was my husband's reply. "Ah! Now I get it! ." chuckled this nice guy. As was the young guy, really hustling, who boxed up our purchases, for literally sprinting to the parking lot to tag a customer who left behind vitamins to get them to her before she departed. All of this with a smile. Nice. Very nice.TIMING IS EVERYTHING: here and it is best to avoid the time when, to crib Bill Joel, "the regular crowd shuffles in" to eat the hot dogs and pizza and whatever else at the food service, wait in line and order counter in the front of the store. I do not get it, but clearly I am the oddball here to not appreciate those eats. It is nearly SRO for food service and it adds to the crush of cars in the parking lot that looks huge but is always too small for the number of shoppers. Also if you can get in and out before they start the free samples in the food section, that is swell too for fewer people. And absolutely avoid weekends if you can do that at this store where it seems it is a family affair to bring the kids to Costco for entertainment and let them run around to explore and in particular at the samples stations. Go figure. GAZING IN MY CRYSTALL BALL: We have only been shopping here for a year, it opened maybe 2+ years ago, but seeing more frequent stops in here during this Summer and Fall given they carry the same brand of organic berries of all kinds that we buy at another retailer in the area and the Costco ones were fresher and 30% less. It will not be my fault if a bag of Tru-Fru frozen chocolate covered raspberries jump out of the freezer case into my cart each time too.
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May 2023 by Brendie W.
This Costco is always clean, the staff always goes above and beyond. I find that I can always find someone to help me when I need it. Everything is always stocked and there is never any trash on the ground. The GM is doing a great job at keeping the store clean.
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May 2023 by Robert Mills
The pharmacy at Costco is amazing. My normal pharmacy was back ordered on medication that I use. I checked with Costco and they had it. They called and had the prescription transferred to them. Customer service at its finest. Thank you Costco ?
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January 2023 by Makayla P.
Been to this Costco a few times when I'm in boise and all I can say is the customer service sucks. The gatekeepers profiled me and made me show proof I was the person on my Costco card. Never had this happen before, it was weird.
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January 2023 by Leslie M.
I'm back in love with Costco after a bit of a bumpy road. Of course the prices are crazy as inflation spirals out of control but they seem to be holding them down more than other stores. The employees are always very helpful. For the most part everything was stocked but they did have a limit on eggs.I had a slightly bad experience today but no fault of Costco. They did give me the Intel on the person responsible. The rest of this review is going to be about that in case you experience the same thing I want to let Costco know as well as the other company involved so here goes...Incident number one: pair of shoppers absolutely loading up on dairy products. Average height woman tall thin young man. Never once looked behind them to see that they were blocking everybody from getting to their dairy products and loaded the entire cart and then moved on.Incident number two: same couple decided it was time to rearrange their card and unloaded everything and an aisle intersection opposite their cart blocking all traffic. Never once looked around to see their impact on othersIncident number three: I finally got to check out and was coming down an aisle to find an open register but was also coming up on a sampling card. Same young man dashed around me because I'm disabled and move slower than him I had to pull on my cart which causes a lot of pain with my shoulder injury and back injury but I didn't want to run into the sampling lady. It's pretty much like someone passing on the right and cutting in front of you. I uttered a snarky remark which I didn't expect him to hear which was "don't mind me".Instead of doing what most polite people would do in Boise area and say oh I'm so sorry. He uttered quite loudly "I won't."He probably doesn't know I've had spine surgery. He probably doesn't know that most of the time I'm in the electric cart. What he should know is that he's just not gonna save that much time by racing to the register. In fact he left the store 20 feet in front of me.I inquired at the door about him and it turns out he was an Instacart shopper. So, I'm going to go full Karen mode and contact Instacart to find out if their app tracks their shoppers because that young man was at Costco at 2:30 PM today and he needs to talking to.Sure I shouldn't have said anything but honestly when I'm in pain my filter kind of goes out the window.Just a case of another young person being raised without manners. There was no benefit to all their shenanigans they didn't get out any faster and now that I'm home I've gotta get the ice pack in the meds thanks to that rude young man!(Picture of gray-haired old lady waving her cane yell and get off my lawn!)
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December 2022 by Brett Morris
Spoke to Ashley over the phone about a prescription that had stopped for one reason or another. She couldn’t have been more helpful in getting things sorted. The team is always very friendly when I am in Costco picking up my prescriptions or getting a vaccine.
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November 2022 by Gary C.
Horrible experience. Shopping in this place is COMBAT shopping. I don't know if I saved anything but cancelled the membership and won't go back.
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June 2022 by Susan Heffner
I've had the same extremely expensive prescription for six years. Due to the cost being so high I take advantage of a manufactures coupon in conjunction with my insurance. This is not a narcotic but it is medially necessary not optional. Two separate times in the last year Costco has removed the coupon which triples the price out of pocket. Today they did it again. Ashe was happy to sell me the script at the higher non coupon price but when I said I wanted the coupon price suddenly my prescription was expired. Not out of refills - prescription expired. It was NOT expired ten minutes earlier when she rang me up at the higher price. Extremely atrocious customer service.
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May 2022 by Nathan M.
Remember when you could go get pizza at the Costco food court and not have it suck? It wasn't that long ago. What happened? Now, the pizza is paper thin. Like, thinner than thin crust. Any thinner and you could use it to write your next essay on. And that's it. I came, ordered a pizza, left for home, got home, opened the box, and was disappointed.I wonder if there's a little Caesars around here. Can't get much worse. I know inflation is affecting lots of products, but now I have to fold it in half to resemble anything close to what they used to be.The rest of the store looks good, the rest of the menu looked alright. But this score is for just the pizza. Failure.
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April 2022 by Cody Compton
Better than the Boise pharmacy, never any issues!
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March 2022 by Amanda S.
If you have the option, go to the Cole road Costco rather than this location. Why?This store is noticeably smaller. They carry fewer products. It's also more crowded. This side of Boise is growing, so they built a smaller store in a larger part of town. That totally makes sense. The produce here also doesn't seem to last as long as the other store. I'm not sure if it's not as fresh or what. However, I bought a container of grape tomatoes and they were shriveled and bad after a few days. A bag of Caesar salad was soggy and slimy within three days. Even the muffins that normally last for five days got stale in three, despite being in a Tupperware. I have been so disappointed in the shelf life of all the fresh foods.The groceries that are packaged are normal Costco quality and the prices are fine. I don't really think Costco is cheaper than Winco, but it's cheaper than other grocery stores and Kirkland brand is always a good bet. If you can find things on sale, that can be a good deal. The checkers here are not super friendly and they often don't put purchases in boxes which I find strange. They'll just throw your food in your cart, which leaves you without any way to get it home easily. I've had to repackage all my purchases in boxes after I was rung up a few times. I'm not sure why they don't just box up your groceries as the standard. I can say the service desk is great. When I've had to do returns they are really fast and friendly. The food court is cheap and I love the self service station. I haven't tried the pharmacy or optical center but they seem like good options.
