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October 2023 by Saedi Oldham
I’ve had my Retsel Grain mill for over 20 years now and it’s incredible! My mother in law bought one for each of her 10 kids because she loved hers so much and we all use them faithfully and love them so much! If you’re looking for a mill that will last a lifetime, this is it!!!
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April 2023 by Scott Harding
NEVER SEND THEM CHECKS! It has been 2 years and they respond every 6 to 12 months and after saying the item ordered was on the way in 2 to 3 weeks they have decided that I never sent the check. They cleared the check and even stated I payed multiple times. Totally a scam! I am still contacting them fruitlessly. They never answer calls either. Waste of time and money.
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April 2023 by Scott H.
SCAM! Over 2 years since order placed. They will never respond to calls or emails or anything. Stay far away!
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July 2022 by Scott
Placed an order in March, still have yet to receive in June. Company stated it would be delivered in 3 weeks. Zero chance of contacting them via phone. Only respond to every 50th email. Already setting up court proceedings as there hasn't been any communication in 2 months. I will never consider them for future purchases, you should do the same.
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June 2022 by Albert Y.
I bought the mill about 8 years ago. Been too busy to set it up because I had to build a custom stand that used a 1/4 hp motor that I already had. Just get their motor. So I'm just starting to use it. Cracked corn for the chickens....works great. And I ran 5 gallons of winter wheat straight from our combine. I'm sifting the flour for some sawmill gravy. The course particles go with the crack corn chicken feed. I see Amazon & Walmart have an electric sifter for under $200. Plus about $35 each for different mesh pans. Too bad the company has bad reviews on customer service. So I won't bother to call. Don't vote dumocrat!
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May 2022 by Adam Johnson
Ordered over 10 months ago and they wouldn't respond via email or voice message... imaging trying to get parts from these people! Stay away!
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April 2022 by andy cooper
Best Retsel grain mill I have ever purchased. We received ours in just two weeks. I would never trade it in a million years. Thank you for making such a quality American made product. This one is designed as a tank and will last me a lifetime. A. Cooper
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March 2022 by amy mcdonald
I love my Retsel electric. I stayed in touch with them every month and the nice lady always responded to my inquiries. I did not mind waiting a while (6 months) for ours during this crazy pandemic. It was well worth the wait and I would wait another 6 months with ease for this quality, American made product. I got the color I wanted and the quality far exceeded my expectations. If you are rude and mean please go somewhere else to post derogatory remarks. It does not do any good to anyone. There is already way too much ill will and fake reviews on the Internet. God Bless to you all.
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March 2022 by jared gruber
Best place to buy grain mills and wheat from . We picked up our merchandise at his warehouse in McCammon after we made appointment. The best grain mills and food processors in the world, no doubt about it. This is our family's second generation grain mill.The waiting period was two months due to the backlog but it was worth the wait. I would highly recommend this business to anyone. Jared
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March 2022 by erin leipzig
Excellent products and service. We bought a electric grain mill, received it in under 4 weeks from their warehouse. Best investment in my life. Could not ask for a better price and service. Thank you so much for staying in business for all these years. Your experience and 60 years of expertise speaks for itself. Erin
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March 2022 by angel humprey
Best products for home milling around. Purchased 6 Retsel hand mills for all my family members through Amazon two weeks ago in three different colors. It arrived all neatly and carefully packaged one week later. Could not be more pleased with the product and speed of service. Love our little Retsel!!! Angel
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March 2022 by jash nuart
Excellent experience with this company. Ordered a product online, send a check in for discount, four weeks later received two electric grain mills and 300 pound of wheat for emergency. Best Christmas present ever. Thank you Retsel.
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December 2021 by Darren Payne
CROOKED COMPANY, STAY AWAY!!!!! I ordered a mill in December last year, paid in full. 11 months later, still no mill. Last communication from them was in March. They said my mill would be shipped out in 2 weeks. I even went so far as to offer to pick it up from them in "McCammon, ID" but if you google the address it is just an auto shop and not a manufacturing site and the Corp office is a PO box in Pocatello. If you give them any money, be prepared to lose it all. Better yet, send your money to me, I'll at least email you back and tell you how I spent it.
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November 2021 by Mike Byers
It took months of emails to finally get a response with the total cost including shipping. I was told everything was in stock and they processed my payment on 3/31/2021. It's now 8/9/2021, I still haven't received my order. I've sent several emails and none of their phone numbers are being answered. Do yourself a huge favor and do business ANYWHERE else but here. They are shady people doing shady business and using COVID as a cheap copout. You can answer email and phone calls from anywhere with any smartphone. There's no valid reason for such poor customer service.Update: 10/30/20218/16 I finally filed a complaint with the Better Business Bureau. The next day, I received 3 emails from the company, all saying that they were waiting for the check that they had deposited 5 months earlier. I sent bank images of the check including their bank information confirming that deposit. 8/17 they acknowledged the 3/31 payment and listed my order as "processing". Since then, I have not heard anything from them, not received my order, and not been able to reach anyone at their company. I will be updating my complaint with the Better Business Bureau on 11/1/2021.DO YOURSELF A FAVOR, NEVER DO BUSINESS WITH THIS SHADY, GARBAGE COMPANY! Over a year later they have my money and I have nothing.
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August 2021 by Lord of the Night Watch
Not bad.. I was in dire need for a tire repair on my truck or I’d be stuck camping out somewhere on some public land near McCammon with local crazies.. The Manager Mike went out of his way to extend the hours for my sake to service my truck could be on my merry way to American Falls, Idaho where I need to be at an Important meeting. Less than hour, everything was fixed and good to go. Not bad for two person workshop they have going on there. Pricing was standard and environment was a bit cluttered which appeared they had some other side gigs goin on the shop. I got what I wanted and came out a happy camper on time to my destination.