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December 2023 by Joan Brady
Dr Ruff as well as her entire staff are all amazing! I’m so happy with the kindness and attentive caring they all give both of our dogs. Thank you Dr Ruff and team for all you do for our pups Zoey & Shelby!
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November 2023 by Derek Brackett
Great team of caring professionals. Very competitively priced as well.
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November 2023 by Angelique Mckeiver
Pretty pathetic can't even get a dog in that probably is dying she has a distended gut and a tumor on her arm and they don't even have time to even suggest a place for her to go wouldn't suggest taking your animals here
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November 2023 by Brooke J. Burns
You can’t get a better vet than Dr. Ruff! The staff is also amazing! Satisfied customers! ❤️❤️❤️❤️
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September 2023 by Ava Martin
It takes at least 6 months to get in for a routine appointment unless you want to pay for an emergency visit. The care also isn't the best, I've had to take my dog to another vet on emergency after TWO appointments with Southway telling us he was fine (he was not). Definitely recommend Rustebakke or Riverview.RE: I understand Southway only has one doctor but if its going to be this messy please replace Ard and continue with 2 veterinarians as before.
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September 2023 by Gavin LePage
The staff at Southway Animal Clinic always treat me and my pets with respect and provide exceptional care. I feel very lucky to have more time with my cat thanks to Dr. Ruff’s diagnosis and treatment. Thank you for your tireless efforts and the sacrifices you make to serve your clients!
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September 2023 by cjpanda ridenour
We called for a emergency care for our dog. They won't except new clients. What kind of er is this. So sad can't get care for a very sick dog.
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September 2023 by Johnny Peacock
Was a customer for 20 years, always paid my bills, brought them loads of lucrative visits owning six active German Shorthairs, and when they had some disagreement with another family member, which I wasn't aware of nor had anything at all to do with, they simply turned me away when I had an emergency injured dog, not even willing to offer trying the next day. They also botched a cheet grass surgery on one of my dogs, had to return 3 times before they finally got it all removed, charging three times for something they messed up, not me, and dismissively acted like the blame was mine when they didn't realize someone else was nearby and watched and heard it while I was in one the patient rooms. Had a great deal of respect for the prior owner, even though I could tell he didn't think highly of me, because my father had been friends with him for years. And while the new vets taking over were never rude, turning away someone who paid thousands of dollars over decades, treating him like his pets injuries weren't their problem anymore, because my family member had had enough of their very unhelpful attitudes when her dog was near death that she probably could've handled better but was also processing another recent family death, is simply callous unacceptable behavior. And finding out how different, and how much more professional treatment has been across the bridge at Riverview, who can remove cheet without making a wound any bigger than a dot, not that unsuccessful slicing open a whole leg three times to actually get it right, made walking away from Southway, the only place I ever went, very easy if incredibly disappointing. Nor do I think someone who prefers vaccinating every few years, versus money stuffing annual visits that aren't necessary, should be treated like they aren't the preferred customer who gave them gobs of money over the decades, who is also one of the most conscientious pet owners you'll ever meet. Know they have unending business to replace me, but integrity matters, treating people responsible enough to always rush their dogs in when injured like they aren't is repugnant, and I hope no other long-time customers face the same ridiculous behavior, because being treated that way by a service you've been loyal to for decades just plain hurts; and simply turning away an emergency of a long time, responsible customer who has always been respectful and paid his bills is just plain despicable. German Shorthairs can be very reckless, and six of them can often seem like a rotating vet door when they're young, which in no way should mean being treated like you're irresponsible. Oh well, it certainly didn't hurt my six dogs, who are receiving better care. And if you cannot find the name in your files it obviously was erased, but I assure between my mom and me, my dad when he was still here, there's huge accounting file of proof.
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September 2023 by Renee Coulthard
I took one of my kids' cat in since she had another appointment. They were kind, thorough and very caring. Great place.
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September 2023 by David Hoffman
I may not live in Lewiston but I will never recommend this clinic to anyone. I was refused help for my little Snickers and told they were just to busy. River View Animal Clinic got me in even though they were busy and helped us in our time of need.
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August 2023 by Ktb D.
Only ever used Southway for heart disease diagnosis and perscription refills. The doctor said she would change the mg of the pill and therefore the daily dosage/instruction. They ended up keeping the same mg (which I was oblivious to), but I was still given the new instructions by word of mouth from the assistant. I shouldn't have trusted what she said and went with the label instructions, I ended up shorting my dog on her pimo. After all that confusion, I realized I should have asked for clarification, but it was clear that the tech was misunderstood as well (or, she was miscommunicating something fierce.)
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June 2023 by J.R. Woods
Didn't seem too concerned about my cats condition over the phone, also wouldn't give me any advice or cared what I had to say about my cats health. The lady just was after money telling me only too just bring him in for an exam . People disgust me sometimes. Also were booked out for a whole week. So if it were really serious my cat wouldn't have had a chance in hell.
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June 2023 by Carrie Greer
It was time to put my dog down. Southway Animal Clinic isn't my normal vet. Yet they are one of the few that do cremations. The staff was very compassionate. Treating my dogs remains with great respect.
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June 2023 by Susan Woods
At our hardest moment when we had to let our Bella go, Southway had us bring her in. She had not been seen by them for a couple of years, but they treated her with dignity and respect as well as her humans. Then today we received a card from them with Bella’s paw print…we have found our clinic for all our babies.
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June 2023 by Mary Brown
Great service had a sick puppy and they got her right in
