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October 2023 by Corene F.
If I could rate the financial department and the service department separately I would. I absolutely love the financial department and sales. I cannot stand the service department. The people are nice but if you need anything more than basic needs for your vehicle take it somewhere else. Don't have them take it somewhere else. I've constantly been treated like an idiotic girl when I brought my truck back in that I bought from them. The men hardly ever actually listen to what I'm saying. They "did" try but when my vehicle was sent to another place not all my concerns were transferred over. Let's not mention they were letting me drive with an unsafe vehicle with kids. But I did just go in and ask for a loaner, which was given to me no problem! So there are food and bad things. Honestly just really annoying and they shouldn't buy vehicles they can't work on and treat women differently than men.
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December 2021 by Joe F.
Sales folks are super aggressive and pushy, ended up having to block the number.
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May 2021 by Christopher R.
If you're not a local, beware of them upselling you when you have a basic service done. They did what I asked them to do, but I got a long list of recommendations and "urgent repairs" needed when I got the car back. I took this list back to my home dealership and they laughed, said it was pretty common for some places to do this to out-of-towners.Otherwise, the people were nice enough, but it was much less of a friendly vibe than my regular Subaru dealership. Though can you blame them? Work is work, and work sucks. And customers can be ignorant, entitled, and annoying as hell.In short, I liked everyone here, I just hate an industry that encourages preying upon people that (they assume) don't know anything about their own car, just to make a buck.
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March 2021 by Doug C.
When you have one good experience with a new car purchase, you are happy. When you have two, you feel blessed. When you have 4, its a long term relationship built on integrity, loyalty and service. This is the 4th time we have purchased Subaru and Toyota cars from the Rogers family of dealerships in Lewiston. On every occasion, the salesman and management were pros who valued building that long term relationship, not just short term profit. Manager Corey and Salesman Dane at Rogers Subaru not only came in much lower on the deals, but did it without dithering or trying to steer us to a car in inventory. They were upfront, friendly and professional, eschewing the old school method of car sales that can be tedious and insulting at times. In both cases (2021 Crosstrek and Outback) not having the particular car we were looking for was no problem. Their network of dealer relationships got us the exact car we wanted in less than a week, delivered to us in Boise free of charge. Price, choice, service...its the ethic and value mission at Rogers Subaru.
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March 2021 by Julia C.
We've always had subpar experiences here, from taking way longer than expected to poor staff communication to waiting for 3 hours only to have them not have a part they said they had. This visit, I had to google if there even was a mask law in Lewiston, which there is, but there were few in sight at Subaru. Jason had his mask off while helping us and was eating, and the young man who drove my car up when it was done was inside my car, not wearing a mask. Absolutely no concern for COVID restrictions whatsoever. I have a maintenance plan and so my oil changes are paid for already, which I told them upon checking in and they still tried to charge me at the end. Glad it was the last appointment on my maintenance plan so I dont have to go back.