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October 2023 by John K.
I had a rear tire blow out and did some pretty good damage on my 2015 Springdale camper. I made an appointment to get an estimate at the request of the tire company. R&R RV Service Center in Lewiston is so disorganized I am not sure how they stay in business. I had an appointment for 10:00 am and I did not get help until 10:30. I was told I would need to drop the camper off so the technician could be thorough with repair costs and I would have it back that afternoon. A service rep came out to just take pictures. I was told it would take a week or so for someone at a different location to write up my repairs. I was thinking while my camper would be in for repairs I would have a new awning with lights installed. They immediately sent me a statement for me to sign saying I will use them for repairs or pay a service fee. They needed it returned promptly and it's been crickets ever since. My appointment was on the 29th of Sept and here I am almost a month later with no response or estimate. I have yet to receive a written estimate for the damage from the tire nor an estimate to install a new awning with lights. The service agent is damn near impossible to reach and she does not respond to emails. Go someone else for repairs. They do not value you, your time, or your business.
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August 2023 by LK Davis Mittendorf
On the road landing back in our hometown and needed slideout repairs. RNR shop busted their butts and got us better than new in time to continue our visits with family and friends in Lewiston area. Thank you Jeff, Marc, Jerico and Michelle. Thank you so much!!!
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May 2023 by Edward Sather
I just love them in Lewiston. I am living on the road and they work with my situation. They communicate well. I bought my rv from the liberty lake store. They gave me terrible service so much I drive for Spokane to Lewiston to get the service I need. I can’t say enough about their great service. 48,000 miles on my trailer in two years. And I’ll use Lewiston rnr rv always
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May 2023 by Dee Cooley
They are good but there is a lot of parts they do not stock they get them from Spokane or Post falls or there other distributors they are fairly high price though compared to other RV parts suppliers in Lewiston Idaho Area
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October 2022 by A Kelleher
Dean was amazing. My husband and I were considering our first major purchase, a Geo Pro. He took time to meet with us twice, to answer our many, many, many questions. He waited patiently while we climbed in and out, then under and on top. Then, after we finalized the amazing deal he facilitated, he helped us with the paperwork to smoothly get our new toy registered!!! Dean. You. Rock!
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October 2022 by Tom Blocker
I purchased a new Keystone Montana from RVR. Every time I call RVR for questions or service I am told that the person I need to talk to is not available. I'm promised a callback that never happens. There's been twice that we've had immediate problems. Once when leveling system failed and jacks stuck in extended position. I needed immediate help, but didn't get it from RVR.Another problem... My trailer has a Norcold 2118 fridge. It's huge and beautiful, and turned all the way up on 9 it struggles to maintain temps. I've had fridge temps 50degrees and freezer temps 20 degrees. DON'T buy a unit that has this fridge! I called RVR about this. I was promised someone would contact me. Never happened.I also created a list of little issues that I wanted addressed. Once again, RVR made promises and then forgot the promises.Don't buy from RVR. There is NO service after the sale.I spent over 90k for a unit that basically has no warranty. On paper it has a warranty, but it's useless if you can get service.
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August 2022 by JL Hughes
Website describes as a new and used trailer dealer but there not. But, a gentleman dealer that tried helping me directed me with a business card in a direction that may be able to give assistance.
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May 2022 by Dom Difiore
Very rude on the phone, both the service and parts people were very rude and not helpful. I’d take your business elsewhere.
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January 2022 by Ray Ledgerwood
Great service with a new roof installed on our Jayco Eagle. The entire service crew was outstanding. Michelle and Jasen helped with repair report & information needed for insurance, and coordination of the repair including adding technicians to the job for timely repair. Kevin took time to explain each step of the roof installation the day we picked the unit up including having us wear protective booties when walking on the new roof! Highly recommend this service department!
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December 2021 by Melanie Barrett
Friendly service.Great products to pick fromEasy to work with.
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August 2021 by Gwen Schwemmer
We have had our RV for a year now and I cannot thank Gary Burleson for all the help and support he gave us trying to find the perfect rv for us and then all the support with all the questions I had being a new rv owner. Gary is the best so if you are looking to buy/sell/trade go to RnR and ask for Gary. I also need to give a shout-out to the service department and the patience they have had with me.
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May 2021 by Zack Smith
Great service and a variety of good product to pick from I would suggest to ask for Cameron he done my family well on the choice of camper trailer to choose from thank you Cameron.
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May 2021 by Nancy Souther Bretz
We recently had a repair done at RnR in Lewiston and we can’t say enough good about the entire service department. We were treated with extreme courtesy by everyone and since they knew we live in our fifth wheel, they went above and beyond to get it finished for us in two days. They did an excellent job on the repair!
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March 2021 by John Phillips
Went to there parts dept for toilet parts.was charged 53 dollars for the part when I got home package had there label and a price of 40 dollars.i went back to parts dept next day to question them was told it was not on the shelf but in back room so they would not honor the price on the package they will never see me again stay clear unless you want ripped off should have known better was warned about them.
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July 2020 by Stephanie Blachly
We worked with Kevin. He was nice and easy to work with. We will definitely send our friends and family here.
