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November 2023 by Gordon Fitzwater
Customer service was excellent, Jeremy was easy to work with and co ered all my questions. Met with Jody in the parts department and she gave me several good ideas for my Bronco. Will definitely be back!
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November 2023 by Tim Schumacher
Excellent customer service. Everyone on staff from service to sales to finance were exceptional. Hats off to Ryan in service, Trevor in sales, and Jason in finance. Joe Hall Ford Lewiston is lucky to have you.
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November 2023 by edgar allen
I am very pleased with Joe Hall Ford and their technicians. I live one hundred miles from the nearest ford service. I was told that I would need to leave my vehicle with them for possible three days for service. That would mean a lot of driving to have someone come pick me up and drive me home. Then the subsequent trips to retrieve. Joe Hall took my vehicle in, preformed the diagnostics and had my truck back that afternoon. Very pleased!
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November 2023 by John Rector
I absolutely love buying from Joe Hall Ford. Being a smaller dealership that sells a lot of cars, they always have a nice inventory to choose from. My Salesman Trevor always gets me a meeting with Mr. Hall himself where I can negotiate pricing below sticker. The parts department now sells Goodyear tires too, one of the best tire shops around. This level of customer service is rare in today's world.John2019 Ford F350 Lariat 4x4 SC2023 Mustang GT premium
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October 2023 by Tracy Ruhs
The folks at Joe Hall Ford took my car right in, checked out my warranty issue-solved it-and fit in a request for a last minute oil change. They then delivered my car back to me! I am super happy and grateful for the excellent service.
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October 2023 by Dee Ellenwood
This was my 2nd time successfully working with Joe Hall Ford Sales Team and I am grateful for their expedient, honest & earnest help in getting a safe, reliable vehicle for my parents! My representative Mitch provided trustworthy information, listened to our needs and shown patience with us. Definitely highly recommend Joe Hall Ford.
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September 2023 by Carol B
I had a recall and McKenzie was the best she tried to get me a loaner car since it was a recall and I was out of a car for 5 days but management wouldn’t approve it. She delivered my car back to me in Moscow on her own time after her work day.
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September 2023 by Jon Thompson
Great guys to work with. They were not pushy and didn't try to oversell extended warranties. I was in and out in 1 hour. Will go back again for sure. If you need a new truck Trevor Rigney is your guy.
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September 2023 by Elisabeth Leonard
We have a 2022 F250. Called Joe Hall to schedule an oil change and figure out why our truck wasn’t starting. We double checked that they would figure out the problem at that appointment due to us living 1.5 hrs away. They confirmed.The oil change was completed, after testing the battery (which they said it passed) they told us to schedule an appointment for a diagnostic to figure out the issue. When we told them that we were told it would be figured out that day they informed us their tech guy was busy.4 weeks later was the earliest day available. Repeatedly having to jump start our truck every day for a month and have to go back (3 hour round trip) and we both work full time. They ran a diagnostic and said it’s the battery……. Least they could do I give us a new battery for the gas it costs us to go back and forth, failure to do as they said and figure out the issue the first time and telling us it wasn’t the battery to turn around and say it’s the battery.Not impressed at all.Only reason it’s a 2 star and not 1 is cause he made a correction on our FordPass points where they double charged us.
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September 2023 by Keith “ShooterWI” Reinert
One of The best new truck buying experience I have had. Very honest and friendly staff.Mitch Holman was the best to work with kept in contact the whole time. He even helped me move my personal stuff over to new truck change my door code and set me all up! I drove from Wisconsin to Idaho here to trade in my truck for a new one. Was worried they would change their mind or low ballMe more when I showed up but nope. Smooth sale and transfer couldn’t ask for more
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August 2023 by Peter Kilner
As usual, great work! I find Joe Hall to be careful, knowledgeable, and thorough. I brought the truck in for an oil change and they managed to find the time for a repair to a door lock and a recall at the same time. That saved me another journey. I live two hours away, but it is worth the travel to come to a dealer I can trust!
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August 2023 by Sam Orozco
Trevor and Jason were excellent to work with. They answered all of our questions and were 100% transparent with us. We got an amazing amount for our trade in and an amazing Ford Explorer. Super happy with working with them!
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August 2023 by Kerri Hawley
Joe Hall sets the bar high for customer service. The service department is well knowledgeable, trustworthy and respectful. Made the mistake of taking my pickup twice to Jess Ford because they were closer to my new relocation. First time my pickup came back with mud covering the floorboard and step side. My concern wasn't resolved after making an attempt to correct it, another concern was with my back up camera but they said "may be covered but they are on backorder anyways." I gave them a second chance but I was met with an extremely rude advisor and treated me as if I was a bother. He also mentioned that his service men "aren't advanced in their careers," and they had limited knowledge. I told him then I don't want them working on my truck. I asked them to back my pickup out of the bay, that I changed my mind. Driving home on the highway noticed my hood wasn't even latched closed. Later that week I took the time off from work to drive 45 minutes to see my shining stars at Joe Hall. Can't get any better customer service than Joe Hall Ford. From my vehicle purchases to service advisors, they are a class-act. Don't waste your time or money going elsewhere.
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July 2023 by Shirley Platz
Tim was super to work with, very knowledgeable, professional and kind. They worked with me to get what I wanted and it didn’t take much time. I enjoyed and appreciated the buying experience at Joe Hall Ford, and I love my new car!
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July 2023 by Linda McGregor
I arrived at Joe Hall Ford with two interior repairs and an oil change that needed to be done. The repairs and oil change were done in less than an hour. They asked if I wanted my car washed and when it was finished my car was as clean as the day I bought it new. We had just returned from a long road trip and my car was exceptionally dirty. The folks at Joe Hall are courteous, knowledgeable, and friendly. They take good care of my car.
