Harry Ritchie's Jewelers Lewiston is a welcoming and friendly store known for its excellent customer service. The staff, including managers like Codi and Krystal, are helpful, patient, and attentive to customers’ needs. Codi went above and beyond to help replace a stolen wedding band, providing reassurance and regular updates throughout the process. Krystal was praised for her thoroughness and care when resizing a wedding ring, and customers appreciate the free services, such as cleaning, diamond replacement, and repairs, which are tracked across all stores. The staff also assist in selecting meaningful gifts, making shopping a fun and personable experience. Customers value the staff’s kindness and their willingness to find special pieces or fix jewelry, often going the extra mile to ensure satisfaction. Overall, the store maintains a high standard of service, making customers feel cared for and appreciated, whether they are fixing old rings or choosing new jewelry.
The manager Codi helped get my wedding band replaced. It was stolen. I was a basket case. She was so reassuring that it would all work out. She sent us messages every step of the process. I can't thank her enough!
May 2024
I love that they are real people. They are always very nice!
April 2024
Krystal helped me find a very special gift for my mother. It was everything I wanted for her. The staff was friendly and very personable. Good conversation!
