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June 2023 by Pamela Natho
Never delivers on time. When you call to ask where your delivery is, they dont know!!! But they will lie to you to get you off the phone! Hate to buy ANYTHING I you it's coming by FedEx!
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June 2023 by Brandy Atzbach
Absolutely horrible service!! I will never ever order anything online that requires FedEx delivery!!! I posted a complaint online and they're was 42 more complaints!!!
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May 2023 by brock farrell
I have never gotten my package on the “expected date”. Just change it to “when ups would deliver it” not expected.
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December 2022 by jerry volyn
Deplorable. Said left at gated driveway, but never came down our road, no gates exist. Left in snow bank overnight. I walked the 1/4 mile to road entrance and dug my and neighbors parcels from under the snow. UPS delivers regularly to my door without a problem. Never told of drop and phone at Fed always busy. If phone works it is probably unhappy customers.
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November 2022 by
I’ve had a package out for delivery, day 5. I still haven’t received it due to operational delays. Can’t get help to see what the issue is!
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July 2022 by Elissa Neaves
Regularly delivers to the wrong address, not even the right street name. My last package was supposedly delivered at 4:09, when we watched the driver pull in the driveway at 5:30, open his door, then proceed to drive away without delivering a package. It was a 50lb bag of dog food, it's hard to misplace that. Frustrated is an understatement!
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July 2022 by Robert Rustebakke
I was employed as a package handler in Clarkston, Washington and it was a living nightmare and outright missery. My boss was condescending, mean and he committed some crimes. My largest problem was the time where my father broke his back and several minor injuries. I went to my boss, explained what was going on and why I needed time off. He said no you cannot. Don't ever work for for this horrible company
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June 2022 by david landgren
Ok so UPS gets are stuff here no problem. FedEx one out of 4 packages get here when tracking says it will be here 2 out of 4 never arrive yet say delivered.We try to get retailers to use UPS but some have contract with FedEx. The troutdale facility on the west coast is famous for loosing our damaging our out right theft of your parcel. In my opinion.
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May 2022 by Paulina
I get it, it’s a big delivery area. But can’t a driver spend 2 minutes on a map service looking through their route before they leave the shipping hub? I would rather pay for shipping via UPS than have another parcel shipped to me via FedEx. I’ve been completely soured to FedEx for years. We live rural, and Google Maps can’t find our street address, but my phone number and an alternate address to enter into GPS is on each package, and a driver or manager could call ahead rather than waste a trip to my neighbor’s house or another town with similar street names 50 miles away, and then have my neighbor bring a package over to me, or hear from neighbors that this is just “typical FedEx”, and they continue to tell me their package was left in a truck bed in front of a random house in town.Just to give an example of ONE recent Walmart order; they lost one package that was “delivered”, then took its replacement to my neighbor’s 1/4 mile away. Surprisingly one driver found our house with one stack of packages and asked me what our address is before he left the boxes here. Next package was “delivered, left at garage”. We don’t have a garage. I tried to call FedEx but it only goes to the national number, not the local shipping center. Three days later the neighbor brought my last package over when they realized none of their tenants had ordered another bunk bed.It doesn’t take a logistics major to figure how to plan a driver’s route. I used to do that for a living. How come only FedEx messes this up so royally? USPS and UPS have no issues.
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February 2022 by Brian Keller
Package has been sitting in Lewiston for 5 days now because of "operational delays". I think that means they have no clue what they're doing. Impossible to reach customer service. If zero was an option that's what I would give them. I will only use UPS from now on. They're on time every time
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January 2022 by Arnold Caines
I'm adding to the chorus of dissatisfied customers. I ordered two items from Home Depot that were supposed to be delivered together or at least close to together. Got one package... When the other didn't arrive, I looked on the tracking info. According to the tracker, it was here in town, then 4 days later, it was in Arlington TX. Now, it's supposedly out for delivery. We'll see.
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January 2022 by George Pauley
I have an item shipping via Fedex ground that has been stuck in Lewiston for 8 days, and they're saying it won't be delivered for at least 4 more days. During 2 days, they claimed weather prevented delivery and it was overcast with scant precip. Don't use them if you need delivery anytime soon.
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January 2022 by Luke Davis
Had a package "delivered" last September - only it showed up at the end of November. Costco orders with perishable foods marked for overnight or 2-day delivery.... show up days after they've gone bad.Currently dealing with another FedEx package that was "delivered" yesterday 1/17/2022, without actually being delivered, with yesterday being a week late when expedited shipping was paid for and it should've been here a week ago. Item took an extra 1,000 mile roundtrip from Spokane to Portland before arriving at this facility. Oddly enough, a package from the same location by the same company sent via USPS showed up well before FedEx. IF FedEx even shows up at all. Submitted an investigation on this package, FedEx "Customer Support" (loose terminology considering how absolutely awful it is) was supposed to call 1/18/2022 at 8AM with details, called 1/18/22 at 5:49AM and promptly hung up on us.In the future if a company ships via FedEx I will not be doing business with them. They can select a carrier that actually does their jobs: UPS or USPS.
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January 2022 by Bridjett Bushey
Items still haven’t arrived. They have been in FedEx possession for 24 days! FedEx tracking sent it all around the country. Finally it arrived in a nearby town but says delayed due to weather. Why is it the UPS has been here several times yet FedEx hasn’t even attempted delivery? The last package they delivered was dropped off at a neighbors house who wasn’t living there at the time. Since I happened to see FedEx drive down there, I went down to check. I’m sure it looked suspicious as I took my order off their deck. It was also and pain to load two large bookshelves into my little Subaru Outback.
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January 2022 by Laura Sorenson
I would give them 0 if I could. I have a freezer coming that was suppose to be here on the 5th, but due to I-84 being closed it was stuck for 2 days in Troutdale. It made it to Lewiston Idaho and was supposed to be delivered to Hatpster Idaho. Lewiston fedex claimed there was a delay due to bad road conditions. Roads from Harpster to Lewiston were good, as I traveled them everyday except for yesterday Jan. 6th. Now they want me to come into Lewiston and pickup my package but didn't tell me where it is located. I am reporting them to Walmart, as they paid the shipping to my house.
