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August 2024 by Taylor Sundali
Wide paid for service. Went to pick up modem. Got turned away because they couldn’t see that my acct was linked to my wife’s. I tried to reason with them, no chance.
Nothing to do until Starlink is good enough in our area I suppose?
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May 2024 by Gary Hoffman
Ignore Cox's expressions of wanting to help resolve this mess of their own making! I have tried IN THE LOCAL COX OFFICE to get them to drop the ridiculous $75 charge for 'service'. Their own posted statements detail no charges for service calls needed because of failure of their equipment or connections. Yet their visit to my home was prompted by failure of their DVR box to connect to Cox service...this AFTER giving me the WRONG COX DVR TO REPLACE IT. AND FAILURE TO TECH FIX ON LINE. THEY GAVE ME NO NEW EQUIPMENT OR PARTS, JUST A TECH MAKING A PHONE CALL TO NATIONAL TECH HQ. COX HAS Extremely horrible, Awful terrible, Completely no good service!! Cannot get anyone to answer, text, chat, return calls, etc re a total connection failure on their end. This is an uncaring and incompetent group masquerading as a cable company and getting rich in the process. THEY Don't HAVE ENOUGH COMPETITION! One last: the 'manager' at the local Cox business office is patronizing, imperious, indifferent. I am looking at all possible replacement options...you might want to do the same.
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April 2024 by Charlie Fowler
Friendly service!
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February 2024 by Tanya Renee Zaccardi
I'm so glad to see the upgraded facility and staff!! I look forward to doing business them for many years to come.
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February 2024 by Jeff Day
Unhelpful. Snippy.
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January 2024 by debra sarp
Super friendly staff. Knowledgeable and efficient.
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December 2023 by Sandy Z.
Cox should be turned in to the BBB. Their prices, technology and service are all outdated and in decline.You also do NOT want to support the Cox family with your hard-earned money:thefp.com/p/hes-got-250-…
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November 2023 by Trevor D Hitchin
Ben saved the day.
Thank you.
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October 2023 by Lee Koehmstedt
Good customer service
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August 2023 by Ashley Brown
This review is for Cox Business. If I could give zero stars I would. This company is very poorly run. The communication is terrible. I tried to move my services for my business and not only was the move done incorrectly but now, 2 months later, I am still getting the run-around about canceling services at the old location. Departments are unable to communicate with each other. Verizon's business services are much more affordable and better ran. Avoid using Cox Business if you can.
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January 2023 by Stuart Campbell
Went into the store to exchange my modem and had excellent and friendly service from the young woman who helped me.
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November 2022 by james west
Great customer service
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November 2022 by Lolo D
If Cox didn’t have a monopoly on our internet I’d be using them. I think the government taking their investment money back & making this a public utility would make it cheaper & faster. It’s constantly cutting out & wasting my time, money, emotions, & energy. At least if it was a public utility they’d answer to us & not their share holders.
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July 2022 by pater vondiesel
Absolutely the worst internet service I've had of any state I've ever lived in in this country.
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June 2022 by Marie Fogli
Holy moly has this store done a complete 360! Nicely remodeled and with truly outstanding employees. Liliana is on top of it all. Excellent follow-up communication as well. Very impressed :) !
