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April 2024 by Avery Apple
Store does not honor the posted return policy. Bought a 200$ pair of hiking boots that were super uncomfortable. Tried returning them and the saleswoman told me I should’ve tested them while vacuuming my house to insure they were comfortable before using them outside. I personally don’t believe a hiking boot can be properly tested inside. Saleswoman said if I didn’t like their policy to shop at BIG 5 so that’s what I’ll be doing from now on.
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March 2024 by Don Kelly
Great service! Very knowledgeable. We needed a safety check on some bindings. They did work immediately and helped with discussion on the design of a ski boot that was giving us issues.
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January 2024 by Brett D.
Backwoods Mt Sports: Bicycle guys are cool! Stopped into Backwoods (Ketchum)this past summer to replace a rear tubeless tire for my MTB. Talked with a tech right away about tires/sizes and what they had on hand. I left my wheel with them to install the tire/stans and a new valve around 10am and they'd have it ready at the end of the day. Back to the shop late afternoon, paid $140 for all and walked out. Put the wheel on my bike that night only to find it flat the next morning. (No Ride that morning) Brought my bike back in and told them the issue and the response from the bike mechanic "the wheel must need more work". I am not a bike mechanic and this is why I bring my bike into shops for repairs but this response left me literally speechless. He said the spokes or the wheel could have a problem but "needs more work" and they'll look into it. Again, not a mechanic but wouldn't you do give the wheel a once over in the first place to avoid this issue? Totally unsure how I should ask and as a novice not sure if I'm asking correctly but I convinced myself to politely ask him to fix the tire so it DOES hold air and if its going to cost me more money to hold more air, that's OK. I told him I would have paid more in the first place if this was necessary, meanwhile I'm feeling like I'm being talked down to (by a MID AGE BICYCLE mechanic)because these responses from them do not make any sense to me. I leave the bike with them, pick up at the end of the day, pay another $35 and the tire is flat first thing the next day. Missed another morning ride and gave up on Backwoods Mt Sports. I left SV for home with a 3 day ride that coming weekend with no way to get my bike to a shop in time. The guys I ride with all have bike mechanic knowledge and they said they'd work on it. After a few minutes of laughing at the poor workmanship the guys showed me everything that was done improperly. (After the 2nd time Mt Sports "Worked on the wheel")($175 is what I spent with Backwoods for 1 tire) #1 Before taking the tire off my friends noticed a micro fiber piece of the spoke tape wrapped up and on the outside of the wheel. (Funny) #2 Pointed out (2) different areas where tape was bubbling and leaking at the spokes #3 Pointed out that the tape is to never weave up and down the sidewalls of the interior of the rim which it did around the entire rim. My friends put the tire on, I rode for (3) days with no issues and the tire holds air today. It's unfortunate for me to write a negative review as I always look for the best in all situations but this has been grinding on my mind for so many months and it needs to be known. The review was mostly prompted by the mechanics attitude and the other Taller (50's)smug shop owner or employee guy(vigouroulsy tightening a bolt or something on a bike) who had no input or any effort to cordially deescalate, help or make it right in my mind the issue at hand. Go buy a shirt off their wall or a new gadget but my advice would be to question their integrity, technical efforts and non-local hospitality. They're just D-bags, but I'm sure they ride their bicycles really good.
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November 2023 by John Keller
This place is amazing-what a selection!
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October 2023 by davehrox
Knowledgeable about Nordic XC, hiking, camping, canoeing, kayaking and mountain biking.
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August 2023 by SHANNON “GIRLFAST73” COOPER
Staff is very great and willing to help and answer any questions that you have about any of their items
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August 2023 by Greg Packer
Layla was amazing. She spent 2 hours setting my wife up for a hike. She was patient and kind! The whole staff was awesome and welcoming. Great Experience!!
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August 2023 by K Bow
recently purchased a water filtration system for my backpacking needs and Lisa was so knowledgable and helpful without any pressure to purchase. Additionally, days later, Laura assisted me with my purchase of Oboz Sawtooth Mid dry hiking boots. She worked with me until I found exactly the right fit. Her knowledge and genuine interest in finding the right boot for my level of activity was so appreciated. Simultaneously, she trouble shooted two other customers and their technical issues without making me feel rushed or making them wait! What a team!
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July 2023 by Liam Terry
Crazy selection!
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July 2023 by Eric Veal
Lovely store with great selection.
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July 2023 by John Beedenbender
Knowledgeable staff!
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July 2023 by Brad Brickman
Friendly, patient, thoughtful
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June 2023 by Dan M
These guys are great so glad we stopped here with my Trek MB after having some technical difficulties. Luke is the wizard with the wrenches and experience helping me get back on the road the same afternoon ??
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June 2023 by Kathy C.
Great local store. We experienced the best customer service with Shaun! Wow.... he's an employee you want to keep. He greeted us immediately, super knowledgeable on all products (he pointed another customer to a product while helping us), extremely helpful with getting us ready for a raft trip regarding gear and tips for our trip. We came back a few days later, he remembered us and continued his excellent customer service. Super impressed when he started ringing us out at the cash register - ninja skills.
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June 2023 by bp1952
Really good selection of high end outdoor items
