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January 2024 by Roman Martinez
Well, now they don't have a drive thru. So if you want to do a deposit you have to get inside and wait on line.
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January 2024 by Erik V
Tellers r effective, nice people.
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November 2023 by Lauren Port
Let me play Fortnite on one of their PCs I mean it wasn't the best experience as there wifi kinda sucked but the fact they cheered me on after I got the dub was absolutely amazing. Thanks for helping me with my account great staff.
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October 2022 by lisa dalke
I cannot say enough wonderful things about the help provided by Yuliana and Jessica at the Jerome bank. 10/10 recommend!
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March 2022 by Brynlee Orton
Terrible, yet amazing experience. We came in 2 times to this bank, and both times we were told to reschedule, after having an appointment!! When we came in the 2nd time we were 15 minutes late (my husband had to get off work early and was a little late) and the lady had the audacity to tell us that there was no time to open a joint checking account. Are you kidding me? I get that this lady had an appointment scheduled an hour after us, and she said it takes about an hour to open an account, but it’s the fact that she acted like we were an inconvenience to her, and there was still 45 minutes left. 45 mins is plenty enough time to open a joint checking, especially because we already have accounts through Wells Fargo. Even if we happened to go 10 minutes over the scheduled time frame, that wouldn’t have been as bad as having to reschedule AGAIN, and coming back for the 3rd time—the following week. We are going to the Wells Fargo in Twin Falls because of the ridiculous customer service at the Jerome location. *We called the Twin Falls location and they helped us open an account online, which only took us ONLY 10 MINUTES!!!! Kind of ridiculous. Don’t get me wrong, the bank tellers and other workers were very kind and very helpful (especially Maria)!! But the lady helping us with our accounts was beyond unprofessional. (I believe her name was Sandra.) I 100% recommend this bank & the Jerome location, I would NEVER recommend that employee.
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November 2021 by Randall Shulsen
I hear a lot of complaints from others but Wells Fargo isn't any better or worse than the other banks. My mortgage is serviced by Wells Fargo so I automatically get free checking and my accounts are linked so it's convenient for me to make payments and transfer funds from checking and savings ect.The personnel have always been friendly, helpful and professional with me and speak English as well as anyone else around here.
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June 2021 by Eric T ty eebdbf
Please teach your Hispanic tellers how to spell in English. They cannot. Should be a requirement before letting them print on cashiers checks. Otherwise they cannot be cashed. When dealing with large sums of money you should teach then English. America's first language. The language many if us use and have used, the people that founded made and structured this country. Thank you.
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June 2021 by Hi Its me
Can't get to the bank easy. At all. I'm white and I'd like someone who speaks English as thier first language because the Hispanic girl couldn't communicate with me. Spanish isn't my first language and you need more white people working here to accommodate ALL races not just Hispanics.Shouldn't cost 1 dollar per check and why are money orders 5 buck? Why am I always charged to pay bills???????
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April 2018 by Norma Segura
The tellers are really helpful
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August 2017 by Sharon Obermanantle
Always friendly and helpful. Very professional. Love this bank
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May 2017 by Cesar Espino
Not bad!!
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May 2017 by Luis Lopez
Son muy amables con las personas 😙
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March 2017 by Chris ChrisTilley
Just about every time I went in there I had a problem called the complaint department 2 they don't cash 3rd party checks even if you have an account how crazy is that it's a bank where else would you go this branch is the worst branch that I've ever been in not that the bank is good this whole company sucks stay away if you can and that comes from a banker that works for them
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August 2016 by carlos santos
Customer service is great ! They always treat you with respect and have some lollipops for the kids!
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September 2015 by Monica M.
Loved how Wells Fargo makes me feel welcome. Had a check but was in a former name. They worked w me and all I needed was proof of why it was changed. Gave if 4 stars since there's no drive up arm but otherwise it's a great establishment
