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February 2024 by Peter S.
I have to be honest, I have always been happy with Westmark. They are always friendly and greet you when you come in the building. We recently went in for an Auto loan at the Eastside branch in Idaho Falls. There was no wait, we got right in to see the loan officer, Pegi. Pegi knows here business and explains everything clearly, We couldn't be happier with the service we received. This is our second car loan through Westmark. Keep up the great work.
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December 2023 by Fynn x
This has been the best banking I have ever had. The staff is always friendly and ready to help. I love how quick and knowledgeable everyone is and is always ready to help me make the most of my money. The app is easy to use and makes my deposits every convenient! I love Westmark Credit Union, and look forward to doing my banking here for many more years! ~ XOXO
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December 2023 by T S
I've been a member here for years and have had 0 issues with westmark. They have some of the best customer service in the area and are always happy to help wherever possible. They always help to bring to my attention the products they offer to make sure I am in the one that best suits my needs.
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December 2023 by Jason Lichtenstein
This branch is beyond a joke with the poor level of customer service. We have never had so many issues with a bank not performing. If I could give negative stars I would on how rude there tellers are and the lack of care from them. I highly recommend not using this banks branch
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September 2023 by frank page
I have worked in customer service for 35 years. Jessie provided the most efficient and pleasant service that I can recall. I enjoyed her responsiveness, concise and detailed instructions, and availability. She demonstrated her expertise in her profession. She was, in short, amazing. I appreciate the friendly culture and service that Westmark continues to provide and it all started with Jessie.
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May 2023 by Michael V.
I was with Westmark for many years. They just became more and more mediocre. I now get exponentially more interest at other financial institutions. Westmark is not the best at anything.... savings, loans, customer service.... nothing. Just a dusty relic of what long ago was a great credit union as Atomic Workers Federal Credit Union. AWFCU turns over in its grave seeing what it has become. Bye Westmark. Don't miss you.
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May 2023 by Traci Phippen
We've have banked here for years and have been extremely happy in all aspects. We were recently in the Channing Way branch inquiring about a truck loan and visited with Melanie about some options and she was so great to work with.I love that Westmark supports our communities here in the area, and because of their generosity Hillcrest High School will now be able to have their own Football Stadium. Thanks Westmark!
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May 2023 by Doug B.
Wanted to write my review here because I know the owner would see. Alex Rodriguez at the Westmark branch on 2160 W Broadway St. did a great job in helping me with some pre-approval questions on some cars I was looking to purchase. Great customer service, I appreciate it.
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April 2023 by Patrick Dodd
We have really appreciated banking with Westmark for nearly 20 years. They have always been responsive to our needs. Jessie has been very kind in helping us navigate several banking issues. We appreciate the personal care they take with whatever it is we might need help with. It's why we chose local.
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April 2023 by Teresa Call
I have banked with Westmark for decades! They are an amazing bank! Today, I saw Teresa and she was very friendly and helpful! In fact I rarely get anyone who isn’t! They have the best rates, are very efficient, helpful, and pleasure to work with! I love their online banking and wouldn’t go anywhere else for my banking needs!
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April 2023 by J R
I have been a member since the very beginning days of Atomic Workers. Westmark is the best credit union in the area. My children have maintained their accounts as they have moved to other areas because of the service they receive here. I used to frequent the First Street Branch but have followed Teresa, Kassidy and Jessie over the the Channing Way office. The tellers are all friendly and I enjoy our visits. Westmark has my business.
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April 2023 by Sabrina Sprenger
I have been trying to stay with Westmark for a while, but it’s being super hard. Their app doesn’t work properly, and mislead us to think we still have money available in our account and when we see we not only have no money but also have a bunch of $31 fees. They say it’s my fault and get mad at me because I ask them to refund the fees. It seems like they do that on purpose, they make you believe you have money in your account to then charge you those ridiculous fees. I have talked to other banks and they have a service where you can stop charges if you run out of money but Westmark doesn’t do that, which just makes me think they really want to just take money from us somehow. I didn’t want to have to go through switching banks but I’m tired of those fees. They have refunded me a few times, but they act like it’s my fault for not watching my account. I do look at it all the time through the app, but it doesn’t work properly, especially since they have updated it. It’s just super frustrating to have to keep paying those fees. $31 is a lot of money to just give to the bank.
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March 2023 by David Snell
Nachelle, made my experience so easy, I had no clue, however she took the time to explain everything to me to get my business banking transaction done. our treasure was out I had to step in she made the transition smooth. Kudos to Nachelle and the crew on Channing.Cheers!
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March 2023 by Rlee field
i went into the First Street branch to open a new account with my new husband.Erica Hobley was so kind and patient through the whole process. She listened to our needs and helped us with our account needs.Every time we go into the branch everyone is so kind and helpful.
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March 2023 by Norma Davis
I have been doing my banking at Westmark for a long time. Everyone gets to know you by name. I like talking to Cecilia at the drive thru. She is so nice and kind. Everyone is. I trust then with my money. I recommend them to people I know
