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January 2022 by Lily Young
A month ago, my 16 yr old son's car engine went out on his 2008 Subaru Legacy. The previous owner had sold him a lemon and refused to make it right even though we had only had it for a few months. We ended up getting it towed to Subaru to get it evaluated. The service team was AMAZING! They were kind, caring, and compassionate. They were straight forward and resourceful. We had answers quickly and options for the cost of the repair in a timely fashion. I felt the service team was really there for us in our time of need. Keep up the great work Subaru service department! We definitely will be back soon.
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November 2021 by Hayley Y.
If I could rate them lower, I would. I bought my first Subaru here (2015 forester) and had it serviced at the dealership the entire time. This model had more recalled parts than any other car I have owned. One part being the break light switch. The dealership replaced the part and the car ran very rough afterward. I took it back in within 2-3 weeks and they told me that I needed to replace the transmission which would cost me $8k. They said they would do me a favor and bring in an old transmission from a car that was totaled and only had 60k miles on it. They charged me $3k. The car was only about 4 years old, 100k miles. The following week I took the car solo camping and became stranded. While driving the car, I would press the gas pedal but the car would break to almost a complete stop. Image driving down the highway going 60 mph and the car breaks leaving the driver with no control over the speed. To this day I don't know how no one ran into me. I took the car into another dealership to have them look at it and they found that the break light switch had been installed incorrectly (at an angle) which caused the rough idle and breaking uncontrollably. So basically the dealership screwed up the break light switch installation which then made the car run bad and they misdiagnosed it and sold me a used transmission instead of fixing their mistake. They refused to take any responsibility and double kept insisting they gave me a good deal on a used transmission that I never really needed. Avoid them like the plague.
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September 2021 by Carol C.
Our 2019 Subaru Ascent started acting up during a long road trip. We drove into this dealership at 4:50pm ( they close service at 5pm) and they agreed to look at the SUV. It appeared to be a transmission issue and even tho they were booked, they agreed to work on the car the next day. The part needed to be ordered from out of state but they promised that it would be fixed by the end of the next day. The transmission came later than expected and the installation took some time. But, the technicians stayed late on a Friday night and had the car ready for us by 7:30 PM. That's good service. They knew we were staying in a hotel with 3 dogs and had a 1000 mile journey ahead of us and went above and beyond. I highly recommend them for any service needs!Also, they have a dog park on the property so your dogs can have fun while you wait. Only suggestion would be to have a bench or some chairs in the dog area for the humans waiting.
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May 2021 by Kat H.
I have taken 2 cars here. We had to go to someone else to fix the job they have done. They don't catch small problems before they become an issue. Their service is slow. Days just to calibrate for a new windshield? I now drive to Pocatello for all service if I'm able.
