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April 2023 by Tony H.
Terrible service. Had a 20' Truck reserved. when I arrived to the U-Haul, the lady who I think is the owner, said oh, I dropped the ball. I forgot to check in the truck. I had to wait 20 minutes just for them to do that. Seems like they're really not in the business to rent trucks as much as they are to rent storage space.
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February 2022 by Stephen Bannister
So easy to work with the people at the desk. Makayla (sorry if I spelled it wrong) was so quick and easy to work with. She made sure we went through every detail and was fast with answering our questions and getting wrapped up after we dropped off a Uhaul truck. Will be coming back to this location for sure.
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October 2021 by Katie Terry
Really great customer service, just in an odd spot and parking lot is loaded with potholes.
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August 2021 by Lizards for life
I da grandson of the on sight manager
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April 2021 by Katelyn Terry
Really great customer service, just in an odd spot and parking lot is loaded with potholes.
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November 2020 by David Tangan
Dakota was very good to work with. He answered all my question and helped me find the right size storage unit.
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September 2020 by Greg Doffing
Kryslyn was the absolute best! After a bit of a problem with our rental at the starting point of our trip, she expertly fixed the issue at the end of our trip here in Ammon. She is highly recommended. For any other U-Haul needs I have in the future, there isn’t any other place I’ll go! She’s got my business for life.
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August 2020 by Davis Peterson
If you you need anything U-haul related, I highly recommend asking for Sharon - she was so great! We had to make some significant last minute changes to our reservation; Sharon was so courteous and understanding. Her customer service was exceptional and it made for a great customer experience. Highly recommend
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March 2020 by DiAnn Simon
Really nice people to work with.
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November 2019 by Sharon Hall
Best customer service,helpful and courteous.
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October 2019 by Amanda Davis
I called ahead to see the availability for a day rental because I was running short on time and needed to move stuff over within a two hour window. I was told there was a truck available and I let her know I was coming to get it right now. I show up and there’s one person at the counter and she’s doing an interview, a job interview. I waited for about 10 minutes she never greeted me she never asked if I needed any help or pause to assist me and renting a vehicle and continue to do the job interview. I asked her if she could help me and she said you’ll need to wait. I’m not waiting I’m your bread and butter. A customer walks in to your store, especially one that told you she was coming, you pass what you’re doing and help the customer. I will never do business here.
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September 2019 by Amanda Bland
I called ahead to see the availability for a day rental because I was running short on time and needed to move stuff over within a two hour window. I was told there was a truck available and I let her know I was coming to get it right now. I show up and there's one person at the counter and she's doing an interview, a job interview. I waited for about 10 minutes she never greeted me she never asked if I needed any help or pause to assist me and renting a vehicle and continue to do the job interview. I asked her if she could help me and she said you'll need to wait. I'm not waiting I'm your bread and butter. A customer walks in to your store, especially one that told you she was coming, you pass what you're doing and help the customer. I will never do business here.
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April 2019 by Kendra Carter
I was trying to reserve some U-Boxes and was having a hard time online. I went in to the store and Hallie (?) was absolutely wonderful! She helped iu get all set up and get the boxes reserved. She was very friendly! Great customer service!
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August 2018 by Sharon h a l l
Grand Teton has great customer
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May 2018 by Falysha Thompson
NEVER AGAIN! Never called to confirm that the trailer was on site like it says during making the reservation. I HAD TO DO THEIR JOB TO CALL AND FIND OUT IF IT WAS GOING TO BE AVAILABLE OR NOT. Charged my card upon pick up, not a big deal... that was explained... what they FAILED to explain is why they decided two days after it was dropped off to charge my card AGAIN for 4 times the rate that I booked the trailer for! Complete joke, NEVER again mind you that I also had another truck from U-Haul the same day, it was just picked up at another location in town.... I was NEVER charged from that location a different rate for that truck!!!
