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November 2023 by Megan Thomas-Enloe
Got called by the front desk. Manager was mad because my dog was making noise. Told me I didn't disclose my pet to her so I was given the rules about pets.She wasn't the one to check me in and the guy that did check me in I told I had my pet. Will not stay here
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November 2023 by Krista D.
They suck and steal money from there hard working employees and will have a major law suit heading there way !!!!!!
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October 2023 by Johan van den Heever
Room was dirty (Carpet, cobwebs , window etc). Hotel was undergoing repair/renovations, and also the building smelled of smoke. Staff were friendly, but the experience was sub-par at best.
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October 2023 by K G
The rooms are dated. Blankets and bedspreads have cigarette burns and stains all over sheets. Stains all over walls and dirty switch plates, dust everywhere. Rooms needs a deep clean, but it was
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October 2023 by Erwin Miles
The Hotel is Dirty and the room is dirty and the smell is really bad so i need to request for a room transfer. Towels looks dirty too. For overnight stay, maybe ok but long stay like mine, not recommended. The front desk is ok, it is really the property, looks old and need renovation. I hope they will inspect it for clean and sanitary compliance.
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September 2023 by Joshua Swayne
This was one of the worst hotel experiences I’ve had in a long time. The smell was horrendous a mixture between pet urine, cigarette, smoke and musty water. My family and I had to sleep with the windows open just to make it bearable through the night. We canceled the rest of our reversed nights and move to a new hotel. I would not recommend this hotel to anyone plenty of other budget options in the area.Rooms: Stained carpet and rooms could use fresh paint for sure. Bathroom toilets were child size so anyone that was taller than 5’6”would be using the toilet with their knees in their face.
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September 2023 by Christopher Ebeling
Sure super 8 is a budget hotel, but being a franchise I have previously found it to be a fine functional stay on a road trip. Not here. Run down, dingy, paper thin walls but worst of all when the room next to us turned on their shower it was as loud as a table saw.
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September 2023 by Robin Haslock
Avoid this place at all cost.They canceled my reservation and denied my room.Likely an uncommon situation.Reserved room through Expedia and reviewed that late check in is till 5am.After 12 hrs of driving I walked into the lobby at 3:05am and was denied my room, any room and any assistance.Was told they cancel all reservations at 3am.Poor service here must be common as the desk clerk would not even indicate who the manager is or any advise other then to return later today.
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September 2023 by Kim Papineau
This was a last-minute booking through Expedia and the only reason we booked it, it was advertised as newly renovated. We had also prepaid. We got to the hotel, and it was a dump. We asked about the newly renovated advertisement and was told it had been started. There is a big hole in the yard – that must be the starting. There is caution tape all over the hallway on the dirty carpet. We then went to the rooms, and they were very old and worn. Even the towel – yes one towel and one wash cloth had holes. There was a dead body in the room next to my sister’s room and was being taken out when we arrived at the room. The TV did not work. Trash bags in the hallway that sat overnight -open. The breakfast consisted of toast and waffles but no plates to put them on, empty coffee erns, juice machine was water we left and went to Denny’s. I called Expedia right away after we arrived in the rooms and they said they would contact the hotel and get back with me. They would not offer to relocate us. I have reached out to them several times and they keep telling me that they can’t reach the manager at the hotel. I have tried to reach the manager and I am constantly told that they are not in and that they could not tell me when they would be there nor their name. I know that Expedia has a contract with any hotel that is listed with them and Super 8 is in violation of that contract. Expedia makes a very large percentage of the reservations that are booked through them. We have asked on several occasions to be reimbursed for the stay and we keep getting the run around from Expedia. I will never prepay for another reservation that is not refundable with any booking site. This hotel should be closed, and Super 8/Wyndham should be ashamed that they name is on this hotel.
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September 2023 by Kim P.
This was a last-minute booking through Expedia and the only reason we booked it, it was advertised as newly renovated. We had also prepaid. We got to the hotel, and it was a dump. We asked about the newly renovated advertisement and was told it had been started. There is a big hole in the yard - that must be the starting. There is caution tape all over the hallway on the dirty carpet. We then went to the rooms, and they were very old and worn. Even the towel - yes one towel and one wash cloth had holes. There was a dead body in the room next to my sister's room and was being taken out when we arrived at the room. The TV did not work. Trash bags in the hallway that sat overnight -open. The breakfast consisted of toast and waffles but no plates to put them on, empty coffee erns, juice machine was water we left and went to Denny's. I called Expedia right away after we arrived in the rooms and they said they would contact the hotel and get back with me. They would not offer to relocate us. I have reached out to them several times and they keep telling me that they can't reach the manager at the hotel. I have tried to reach the manager and I am constantly told that they are not in and that they could not tell me when they would be there nor their name. I know that Expedia has a contract with any hotel that is listed with them and Super 8 is in violation of that contract. Expedia makes a very large percentage of the reservations that are booked through them. We have asked on several occasions to be reimbursed for the stay and we keep getting the run around from Expedia. I will never prepay for another reservation that is not refundable with any booking site. This hotel should be closed, and Super 8/Wyndham should be ashamed that they name is on this hotel.
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September 2023 by Lynda W.
This hotel was substandard. Carpets dirty. Ice in 1st floor only.Juice machine out of order for breakfast Staff nice. Room clean. Refrigerator not get cold.Bathroom area so small no room for any toiletries
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August 2023 by Ed Barnes
The girl at the front counter is so rude. Hung up on us twice. We have an email that says we can cancel the reservation by 6pm, we called at 3 was told sorry we have a 24hour policy. I said we made it last night thinking there was going to be a surgery the email says 6pm, she says "oh well call a manager she is off Monday and Tuesday" well card was charged and when I called the next day to talk to her was hung up on again and told oh well. Then I told her her customer service skills were terrible and this wasn't a good way to represent Super 8, gwr response" I'm leaving this job anyway" . Not sure I will ever ever stay at any super 8 again if this is how they allow employees to treat customers.
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August 2023 by Laurie Gibson
Granted Super 8 is a budget hotel however this particular place leaves you feeling dirty and regretful. It's not like the exspectation is high but one should at least expect a clean and safe stay. The room I was in had patches on the ceiling in the bathroom.. left unpainted. Hair on the floor and stained shower. The only chair in the room had a huge stain right in the middle of the seat, so gross! So the only chair to sit in was a broken down office chair. There was a vacuum left in the hall all day and over night. The carpet in my room and in the halls if the hotel were torn and taped down with caution tape which had been there for quite some time. They obviously had some plumbing issue which caused them to have to pull up the floor and carpet.. but they stopped short of completely finishing the fix. All the walls are filthy, the carpets throughout are filthy. Breakfast is a joke! They were completely out of coffee condiments (half and half, lids, sugar etc) ,. No fruit, no muffins nothing like that. They offer cereal but no milk. The orange juice was warm out of the machine so I was afraid to drink it. The waffle irons were filthy.. dryed batter down the sides on the counter and down the front of the cabinet. They offered bread and bagels but you had to reach into the plastic bag to get one, who knows who's hands have touched what reaching in. The tables were dirty, chairs stacked in the corner.. just completely neglected! Ive stay here a few times over the years but this was the last! Just too disgusting! How can anyone trust that the sheets and bedding has even been washed!
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August 2023 by Boho West Co.
Do not trust the photos of this place. This is one of the most disgusting hotels I have stepped foot in. When we pulled in there was a girl running around in her bra in the parking lot. The front desk worker told us that there had been a fight in the hallway, and the cops were called. We brushed that off, that was our mistake. We walk into our non smoking room to find cigarette burns on the comforter, dirty pillows and nightstands. The chair in the room was stained and disgusting. The sinks were rusted. The shower curtain was beyond filthy. Carpets nasty. Hallway carpets looked like they hadn’t been cleaned in years. Just a really tan down place that I would never suggest staying in. This hotel seemed unsafe and just overall disgusting. I’m not sure how it passes inspections. R U N from this place.
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August 2023 by Bruce C.
Few places garner such a low rating by me, however, Super 8 in Idaho Falls is one I would give negative stars if I could. Where to start,,,,,,,, the checkin was where things got off to a bad start. The clerk was either an idiot or stoned out of his mind. Said I could park my bike right in the drive through so long as a car could fit. If you saw the space, you'd cringe. Stained carpets throughout the halls and in the room. Bed was NOT a queen as advertised but a double, very worn out and quite bouncy. The TV was so old the picture was off and grainy and the sound was not synced to the show, on ANY channel. We like to shower after 9 hours of riding, but only had one towel in the room. When asked what it would take to get more, he says they have run out and haven't got their shipment yet(?) WTF. So even tho he said they were completely booked, he would steal a couple from another room. Incredulous! The AC unit was pretty much on its way out, I'm fairly certain that a piece of paper was caught in the fan unit, intermittent noises were coming from it. I'm writing this the same night we checked in so I cannot comment on the breakfast. I really don't see that being any better at this point. The only redeeming thing is that I didn't have to pay more than a 100.00 here. It still wasn't worth the 91.00 that we did pay.
