-
September 2023 by Lana Johnston
Salesperson was very knowledgeable about the different brands as sunglasses as well as the shape that would compliment my face. Thank you so much for your help!
-
June 2023 by Austin Maupin
Staff wasn’t very helpful
-
January 2023 by Laina Thomson
the sun glasses are nice but spendy but also look cheap but they feel exspensive do not let my comment deter you from bying its just stuff i notised. though the employee was helpful.
-
September 2022 by Sarah Joy
This is the best place! You can tell the manager, Shaun cares a lot! He is super personable and friendly with everyone. If you need glasses, definitely go see Him!! You won't regret it.
-
September 2022 by Emalie Seiller
I always love coming by to see Shaun! He is the best sales men there and always makes sure we leave happy with what we bought
-
June 2022 by Parker Sims
Shaun is the Man! Always helpful and a joy to work with.
-
April 2022 by Katie Buckland
Shaun is the best! Amazing customer service!
-
March 2022 by Jeremy M.
I'm not one to place poor reviews when I feel people are doing their best. I hesitated on this too but read another review involving the same manager, Shaun, and since there is a pattern want to help the next person avoid the same, terrible experience. I purchased a $300 pair of sunglasses because I was told they wouldn't scratch and I could return them within 30 no questions asked. Turns out after just two weeks, a scratch appeared and I now I'm told they're just more likely not to scratch. Even within the allowable return window there's nothing they can do. I expressed my frustration from the misunderstanding and apparent misrepresentation at purchase and the return policies of their competitors and his solution was for me to take my business to them. Ok, I will.
-
January 2022 by Misty Crain
Shaun was super awesome to work with! He processed my return willingly and quickly. I was also there to look at the fun assortment of sunglasses. Shaun suggested some sunglasses that complimented my face shape, color, and sunshade needs. He helped me pick out an awesome pair of sunglasses for a dear friend too. He made my sunglass shopping experience go from, "Ugh, I don't feel like sorting through a bunch of glasses until I find the perfect pair, to, are you kidding me?! This is so much fun!" Shaun made it a great time (and he's incredibly patient). He treated us well on prices too. Love this Sunglass Hut location!
-
September 2021 by Venustiano Arkada
Worst experience ever! Recently my glasses broke so I decided to take them to the store to get them replaced or repaired since they had a warranty, however, when I explained my issue to the owner of the establishment, whose name is Shaun, instead of helping me in a professional manner they outright claimed that the glasses I was showing them were fake, even though I showed them the original receipt from when I purchased them at their own store, furthermore they acted rude and unprofessional as they were verbally attacking me throughout the process. Eventually, another customer came in with the same problem and the owner suggested that they buy the parts for them to repair. I overheard this conversation and asked if I could do the same but I was then surprised by the ridiculous price of the parts which turned out to be nearly half of the price of the glasses themselves! Unfortunately, the owner said that it was the only option so I considered purchasing the parts as I genuinely enjoyed the pair of glasses, however, even after considering buying the overpriced parts, the owner still refused to repair them as he still believed that they were fake despite having no reasonable basis! Overall, I'm disappointed in the conduct of the staff as they acted unprofessional, unhelpful, and frankly rude. This is a major shame as I had better expectations for a store that supposedly sells high quality products yet after today I doubt that I will ever shop there again. When I brought the same issue to the outlet itself in Italy they didn't give me the same amount of arguments or unpleasant behavior. Moral of the story, buy directly from the outlet so you don't have to deal with the bs of the owner.
-
September 2021 by Vennet Garca
Worst experience ever! Recently my glasses broke so I decided to take them to the store to get them replaced or repaired since they had a warranty, however, when I explained my issue to the owner of the establishment, whose name is Shaun, instead of helping me in a professional manner they outright claimed that the glasses I was showing them were fake, even though I showed them the original receipt from when I purchased them at their own store, furthermore they acted rude and unprofessional as they were verbally attacking me throughout the process. Eventually, another customer came in with the same problem and the owner suggested that they buy the parts for them to repair. I overheard this conversation and asked if I could do the same but I was then surprised by the ridiculous price of the parts which turned out to be nearly half of the price of the glasses themselves! Unfortunately, the owner said that it was the only option so I considered purchasing the parts as I genuinely enjoyed the pair of glasses, however, even after considering buying the overpriced parts, the owner still refused to repair them as he still believed that they were fake despite having no reasonable basis! Overall, I'm disappointed in the conduct of the staff as they acted unprofessional, unhelpful, and frankly rude. This is a major shame as I had better expectations for a store that supposedly sells high quality products yet after today I doubt that I will ever shop there again. When I brought the same issue to the outlet itself in Italy they didn't give me the same amount of arguments or unpleasant behavior. Moral of the story, buy directly from the outlet so you don't have to deal with the bs of the owner.
-
August 2021 by Vuelta H.
Worst experience ever! Recently my glasses broke so I decided to take them to the store to get them replaced or repaired since they had a warranty, however, when I explained my issue to the owner of the establishment, whose name is Shaun, instead of helping me in a professional manner they outright claimed that the glasses I was showing them were fake, even though I showed them the original receipt from when I purchased them at their own store, furthermore they acted rude and unprofessional as they were verbally attacking me throughout the process. Eventually, another customer came in with the same problem and the owner suggested that they buy the parts for them to repair. I overheard this conversation and asked if I could do the same but I was then surprised by the ridiculous price of the parts which turned out to be nearly half of the price of the glasses themselves! Unfortunately, the owner said that it was the only option so I considered purchasing the parts as I genuinely enjoyed the pair of glasses, however, even after considering buying the overpriced parts, the owner still refused to repair them as he still believed that they were fake despite having no reasonable basis! Overall, I'm disappointed in the conduct of the staff as they acted unprofessional, unhelpful, and frankly rude. This is a major shame as I had better expectations for a store that supposedly sells high quality products yet after today I doubt that I will ever shop there again. When I brought the same issue to the outlet itself in Italy they didn't give me the same amount of arguments or unpleasant behavior. Moral of the story, buy directly from the outlet so you don't have to deal with the bs of the owner.
-
May 2021 by Brooke Nesbitt
Shaun is super friendly and great at helping you get the best looking sunglasses for your face shape!
-
December 2019 by Been
Terry is an excellent sales person, he spent a good amount of time with me and allowing me to try different styles until we found the one we found to be a perfect fit. Not to mention, free refills on lens cleaner if you buy the kit!
-
December 2019 by Pablo Escobar
The guy that works here is very chill and knows what he's talking about sweet products as well