Sam's Club is a warehouse store offering groceries, pharmacy, optical, home furnishings, office supplies, and TVs. Members find both exceptional values and disappointing prices, with some noting lower pricing than competitors and others finding meat, cheese, produce, and fruit to be pricey. Packages are large, which can be overwhelming, and selection choices are sometimes limited. The display of products is described as rather boring. Customer service experiences vary greatly. Some report great, helpful, friendly, and kind staff who treat people with respect and go out of their way to help, even with features like Scan and Go. Others state customer service is basically nonexistent, with long waits and staff ignoring customers. The in-club restaurant area is noted as being very slow. Services include Prescheduled Club Pickup starting at 7 a.m., with orders typically accurate. However, shipping now has a minimum dollar amount. Membership and discounts are managed online, which some find risky. The Scan and Go feature for checkout is widely loved for saving time.
