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November 2023 by Gaye Smith
I had my Jeep dropped off there because it would start and immediately shut off. The theft device was kicking in. I didn't have an appointment and was told they would have to work it in. They called the next day and said I could pick it up. It had started for them every time. I said I would and within 5 minutes they called back and said it wouldn't start for them now. I asked them to call me when they figured out what was wrong with it and let me know. I didn't get any more messages or call backs. I called the next week and left a message asking what they had found out. Again no reply. I called again yesterday and it took them almost 10 minutes to figure out who i was and what car I was talking about. They said oh, it's done. You can come get it. I asked what was wrong with it and they said it was the fob. I said no one called me about the car or when it was done and he said, oh, i'm very sorry that happened. When I asked how much they said $495 for it. The dealership in Rexburg had quoted me half that for one. I didn't authorize that or given an option of what I could do. Terrible feedback.
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November 2023 by Matthew A.
My new Ram pickup (purchased from Ron Sayer) had a few recalls in the winter of 22. On top of this, there was a check engine light going on and off for the DEF system. I scheduled an appointment with the service folks (which takes 1-2 months for this dealership) and after telling them what I needed fixed and had my appointment set. After the long wait, i dropped my pickup off at the dealer and went to work. When I got back to the dealer, they told me they were able to fix 1/2-3 recalls and that they could not do anything about the check engine light because "They could see that it had been turning on but couldn't do anything unless it was on at the dealer". The other recalls they told me that RAM only allowed them one part per week and they would have to reschedule me.Note that it didn't matter that they knew i needed these recalls fixed for the months before i was able to get an appointment. I asked them to order the parts and they told me that they would contact me when they were ready. They never called. After learning that the parts were never ordered or that they failed to contact me (it is really unclear because they don't offer any details during conversation), I asked them to order them and again, was never contacted. Around a year later, the check engine light finally stuck on and didn't go off. So, I thought " what a great opportunity to get this fixed under warranty and finally get my parts for the recalls". So, I called, asked them to order the parts, and got an appointment for two months later.As a precaution, I called the day before my appointment to ensure they had ordered the parts for the recall. They had not ordered them.. However, as luck would have it, they had a few extras at the dealership. A day later, i dropped off the truck at the dealer to be fixed. Right when i was getting off work, I was called and informed that they were able to fix the recalls, but that they had to order a part for the DEF system and it would take over a week. They were unable to offer a car for me (they were all being used) and said they were sorry. I was mad, but i knew i had no choice so i said "ok" and used uber for a week. When the day i was ensured i would have my pickup back rolled around, I was called at 4 pm and informed that Ron Sayer had ordered the wrong part, went to fix the pickup, and realized that it was the wrong part. It would take an additional week and a half and again they had no vehicle to offer me. They were sorry. I rented a Ford F-150 and started the process of trying to figure out how to get the rental reimbursed.After a few extra days had passed past the week and a half they promised, I called and asked when i could expect my truck to be ready. They said "the parts department told us it will be here in another week". At this point i was justifiably mad. I called FCA and made a complaint and FCA was surprised by the story and said they would reimburse me for a rental.Then after another 4 days had passed, I called again and was informed it would take another week. Today I called to enquire when they would have the part. They informed me the timeline was going to be extended yet again.. Truck owners are the single most loyal vehicle customers in the market. It takes alot to turn us off our preferred brand. Ron Sayer has accomplished doing that for me. I understand a dealership is valued based off its sales.. probably not that hard for Ron Sayer considering they are the sole dodge/RAM/Jeep/Chrystler dealer in Idaho Falls. But to us owners, the mark of the business is the service we are provided. Ron Sayer is the absolute worst service i have ever experienced from any business. Ever.
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August 2023 by Google user
I've bought a couple of vehicles now from Ron Sayer, and each time has been a pretty great experience. My last vehicle, after purchasing, came to find out (it was slightly used) and had a cracked night vision camera. It was a bit expensive to replace, and I was expecting a bit of a fight to get it fixed since the salesman I bought it from left shortly after. I was mistaken. They promptly ordered the part and squeezed it in and took care of it without any hassle. I couldn't ask for better service when it came to that. I'll definitely make the trip there for all my servicing and future purchases. Oh, and also, their finance person did incredible helping me get a below average interest by going back and forth with them to compete on the rates and landed me at the credit union I wanted. Cheers!
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July 2023 by Ryan T.
Total hustle. Just take your money elsewhere. I bought a BMW from sister dealer and it definitely wasn't for me after just 4 months. Decided to trade for a new Jeep grand Cherokee limited, and let the rip off side show BS Never end. Service department always booked out at least a month, (what's that tell you). Should have known better in the first place actually.
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July 2023 by D. England
Took my vehicle in for an oil change and asked about getting the recall and warranty work completed on my Ram 1500. They said it could be done that day but I’d need to leave the vehicle which I couldn’t do. When I called back a week later to get the work done they said they were completely booked for over two months. Is recall and warranty work this low of a priority? Since the oil change I’ve had several texts asking for a review and email stating that for a perfect score I’d get a $10 gift certificate. I’m guessing this won’t qualify.
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July 2023 by Shelley Kuiper
We found a truck to buy on Friday, and made the deal via texts and a few calls. We drove to Idaho from Montana Saturday to pick it up. Salesman Drew, and finance person McKenzie made the process painless for us, and they filled the tank with gas! Smoothest deal we’ve ever done! Thank you Drew and crew!Dennis and Shelley Kuiper
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July 2023 by Jason D
Long story short. I took my ram promaster in at the beginning of the year. Waited 3.5 months to get the van back due to parts being held or back ordered by Chrysler. All said and done I payed around 7,000 dollars. I drove the van 62 miles and every single code came back. After about 150 miles of driving I had to put 5 quarts total of oil into the van. After taking it to a reputable mechanic. It ended up being a simple part. The crankcase breather cover seal went bad and had a spring stuck in the breather valve so it was stuck open. For a 200ish dollars part the van run great again. The crazy part is, this part is on the timing chain assembly that was supposedly replaced. The mechanic also stated that he does not believe the timing chain had been replaced.I’m post this a bit late because I wanted to know what was wrong. I hope Alberto reads this so he can see how incompetent his service teams has been. If you don’t know how to fix a diesel van At least call Chrysler and ask for help. It’s just crazy to pay around 7,000 to have nothing done or fixed on the van.P.s. you’ll have to call for an update every step of the way. They couldn’t be bothered to tell me the parts was back ordered for a month.
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July 2023 by Melanie Turner
Purchased a new Jeep Grand Cherokee in 2022. Started having issues with the radio and blue tooth connection. It has been a complete nightmare to get resolved. My Jeep has been into the shop no less than 4 times with no resolution. Finally had a clear diagnosis. Waited 3 months to get an actual appointment…. Finally got the parts in to have the Jeep fixed….. just to find out that they don’t have an appointment available until July 7th. And apparently they have to send the radio and parts back…… because July 7th is too late to wait to install. It’s now my responsibility to contact a third party and beg for an extra week or the entire process has to start over. What? Really? In the 35 years of buying cars I have never had worse consumer service. I have attempted to contact someone that seems to care about making their customers happy but have yet to find that person. DO NOT RECOMMEND. Beware of the false claims of good customer satisfaction.As of 7/3/23 the GM Rick has not contacted me as I was told would happen.
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June 2023 by Emma Neilson
All in all the whole staff was super helpful and worked hard to get the vehicle ordered exactly the way I wanted. They got the financing set up with the best interest rate possible with the times we’re in. They made the whole process go as quick as possible and I got my car in just 6 weeks. Only complaint I would have is it didn’t come with a spare tire and I had to negotiate for a jack to be ordered for the car.
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June 2023 by Jordyn Snarr
I recently took my Jeep in for a simple oil change and tire rotation, when I got my car back whoever removed the recommended oil change interval sticker on my windshield blatantly scraped off my tint in an attempt to remove the sticker. My husband called and spoke to the service manager to try and resolve this issue internally and instead of offering a solution or any kind of sympathy for the incident he was very confrontational and unwilling to help or even find a solution to the issue. It got to the point where my husband had to hang the phone up on him to avoid further escalating the situation. We are going to have to pay ourselves to fix what they did and we would not have taken the time to call about the problem if we didn't truly believe it was done during the service. If you want to take your vehicle to a dealership that owns up to their mistakes when they happen I would HIGHLY recommend that you do not bring your vehicle here!
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June 2023 by Jim Hopla
Amazing dealership to work with. I have bought multiple vehicles from them. I keep going back to them because they are professional and knowledgeable. Worked with Marvin Parker for years in Finance. He makes the process easy and I love working with him. I also worked with Drew Draper. He was friendly and did not push us. He knows the vehicles and helped answer questions after the purchase. Huge selection!!
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June 2023 by Kris P.
Don't go here in an emergency! I was traveling home to Montana when my 2021 Wrangler with 11,000 miles was overheating. This is in June. Ron Sayer said they couldn't get me in until August even when it would be warranty work. The near by Toyota dealer not only reached out to Ron Sayer dealership to try and help me(to no avail) they got me in same day. If you need work done immediately, go somewhere else.
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May 2023 by Caden Jenkins
Loved my experience with the Ron Sayer team. They made the buying experience so convenient and easy. I was in and out without having to haggle at all. Their staff is friendly and inviting. They truly do make you feel like a part of their family. Thanks again guys!
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March 2023 by Kristina Linares
Long story semi short. I go in for an oil change, I state hey will y'all (service dept) take a look at my brakes they starting to squeal. They inform me there is a fee to have them looked at in depth, no problem for now they will glance at them surface level while they do oil change. Walk me around my vehicle and point to my brakes saying they are fine so I'm thinking I'm crazy and something is wrong with them since they make noise, i'll pay to have them looked at in depth. Need new tires bought them, leave my car for installation and of course my brakes are metal to metal, now that is a very surface level problem correct? don't need to remove everything to see that. I tell service dept that and they then tell me the person who told me my brakes were fine wasn't qualified. So do we not have qualified employees? Also was promised calls back and nothing, so finally weeks had gone by and I called multiple times and finally talked to GM Rick Wallace, instead of doing his job of customer service he got frustrated and had a yelling match with me. So he agreed to make their mistake right by covering labor fee, instead of doing his job of customer service and talking to me like a decent human being who was wronged he yelled and didn't specify that they would only cover labor fees I would cover parts. I had to come to that conclusion after they handed me a bill. Way to make your customers feel like a sideways handout. In conclusion the worst
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March 2023 by Lisa D.
In October I bought a 2023 Jeep Wagoneer1 with the upgrades of a 2. With in 4 weeks the radio is saying Temporary auto tune mass mode is temporally UNAVAILABLE AND THE RADIO HAS STACIC AND SHUTS DOWN and loses volume. Fast forward to today and several trips to the service dept and leaving it for days at a time. Chris Sayer tells me to come in they have another one they will trade me out and make it right. I drive over there they tell me after about a hour that the payment will stay with in 20.00 . GREAT another 20-30 min later a guys walks out the with a paper and it will only cost me 29,000 to switch to the other jeep Wagoneer 2 that is exactly the same is mine no difference other than color. They are telling that Jeep won't let them replace it and it not their fault they just sell this car. Please beware of this place. I am living a nightmare trying to get a radio fixed. This really should not be this hard.
