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August 2024 by Tyson Cooper
Fantastic to work with and were willing to deal with me. I was working with a few dealerships to find the best deal and Sayer was by far with responsiveness and willingness to work out a deal that worked for everyone. We will be back again next time we are shopping. Shout out to Madelyn, Zak and Dusty for the great service!
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August 2024 by EVH
will not take a vehicle to them, anymore. they had told me the one price. then changed there mind about prices. the orignal price was 1643.00 then changed to 2659.78. would stronge agree talking with management and what you, signed. its was a dramatic change. to say least. please beware of this, place.
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August 2024 by Todd449 “Toad449”
Never take your vehicle to get serviced here! Zero integrity!
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August 2024 by Julie Owens
Took my 2019 Jeep Cherokee for an oil change the first week of May. Was informed that we had a bunch of leaks and estimate was 3000 dollars. We left it there and filed a claim through our insurance carrier to cover the cost. In the meantime they did not order any parts until it was approved. Either way it needed to be fixed so that wasted at least 2 weeks. Never had a phone call from service advisor. Try to contact GM with no response. Because of all of there mistakes did not get car until the end of June. After we picked it up we noticed sounds coming from under the car. We then made an appointment at Oswalds because did not trust Ron Sayer. After another 3 weeks of not being able to use car it turns out it was loose bolts. Their opinion is that it was undoubtedly from last repair. Finally today I will get my car back. Will never step foot in Ron Sayer again. The worst customer service in my entire life by far. So a follow-up. To fix what Sayers service department it was 300 hundred dollars. Husband sent bill and email to GM Sayer and told him about what they had done. His response was that he would talk to his service department and wished us luck. Couldn't have cared less. It's too bad the Sayers have gotten rich on there customers and now they don't care.
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August 2024 by Jordan Simmons
We had a great experience at Ron Sayer Dodge! Tyler found us a great car and a deal we couldn’t pass up. Their facility is wonderful and all the employees were so kind! We will definitely be returning to Ron Sayer Dodge to purchase our next vehicle!
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August 2024 by Breck Moody
Dusty and rod installed a tonneau cover for my truck. Service was so busy and they couldn't quite get me in which is understandable cause I didn't have an appt set. Thank you Dusty and Rod. Also Jeff and Marv got me into a new honda
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August 2024 by Nathan Donaldson
When our new used truck had some issues, Nik and Erik were able to help us out tremendously with communication and a plan right away! Singing their praises
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August 2024 by Amy S
DON’T WASTE YOUR TIME at RON SAYER DODGE
Took my van in for transmission issues under warranty in Aug 2023. They said a transmission flush and service should take care of the problem. Got it back and it worked for 6 months before it started acting up again. Dropped it off on May 4th, 2024. They had my vehicle for until July 16th, 2024. In that time frame, I received ONE phone call.
Most of the time when I called them, no one answered. I worked with Blake, who promised me on June 28th that he would move my vehicle to the front of the line and get it done. Surprise, surprise, I find out a week and a half later that June 28th was Blake’s last day. Alberto said he would take over my case and follow up with me. No calls. I called and called and no answer. Left a voicemail for manager Trevor. NO callback. NOTHING.
Finally decided to go down there on July 11th after multiple unanswered calls. They are a MESS over there. I didn’t see a sense of urgency from anyone. Sitting around, chatting with each other. The service coordinators were on the phone but the manager seemed like he was just chilling on a break.
Alberto had an huge stack of paperwork on his desk, leftover from Blake (and I’m sure some of his own) of what needs to be followed up on. The only way I got any answers was because a corporate rep named Kelly was there to help train or retrain the team. (Another red flag that they can’t do anything without a big wig babysitting them) She gave Alberto step-by-step directions on how to help me and they promised that Alberto would follow up with me within 24 hours. STILL NO CALLBACK OR FOLLOW UP.
I went in on Tuesday, July 16th, 2024 after NO communication for over 48 business hours. We had a teeny bit of progress - my vehicle was actually in the bay. Dirty, obviously not driven as you couldn’t see out of the windshield. Alberto had no answers for me, except that I need a new battery for $300. (Maybe because it was sitting outside, unused for 3 months?) I said no, just jump it and give it back to me. At this point, I don’t trust them to do a damn thing to it. He needed time to charge the battery, blah blah blah. I gave him 2 hours before I drove back. I told him I want my vehicle ready to drive away with the list of what had been done to it.
When I arrived back, Alberto gave me a print out of what had been done, which was nothing. It only had what was done to it before when Stephan was the manager.
It had been sitting on the lot for 10+ weeks with NOTHING done to it. No transmission service, NOTHING. They ordered an alternator to be put it and it was received, but never out into my vehicle. Their program was down for 2 weeks. Apparently they can’t just communicate in person or write things down on paper. They did replace my battery at their cost as a sorry for having my vehicle for so long. I didn’t even have to pay for my warranty deductible because they hadn’t billed Mopar, because again, for 10+ weeks, NOTHING HAD BEEN DONE WITH MY VEHICLE.
They are a huge crap show right now. When I came in before, Stephan always followed up with me. This new manager doesn’t seem to know what is going on at all. I appreciate that Alberto is taking over my case from someone else but I am still not satisfied with the lack of communication. This was a waste. I will be driving my vehicle to Rexburg or Blackfoot or freaking anywhere else to get it taken care of by a competent team.
Here is a photo of how my vehicle was returned to me. You used to go in for an oil change and get a nice car wash to top it off. This was after I used the windshield fluid to wash the windshield so I could see enough to actually drive the vehicle.
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August 2024 by lashae phelps
Dusty was awesome and so sweet. Made our stressful day not so bad.
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August 2024 by Robert Wilson
I took my car in for a recall on my 2015 Chrysler 200, had it scheduled a month in advance, had to take the day off because it took them all day when it was only scheduled for 2 hours(short staffed they said) I picked it up that night put 18 miles on it and it went into limp mode, I called the manager asked for the report and everything they did asked him if they could take a look at it since it just came out of their shop and he told me he would have to charge me for it?! It just came out of the shop, I told them I was coming into to talk to someone and get the report and as I was on my way I got a call from an officer saying if I stepped foot on their property I'd be charged with criminal trespassing! Wow these guys are doing something shady over their, DO NOT RECOMMEND!
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July 2024 by K Miller
When we were in Idaho falls on our family vacation from California, we needed to replace our current vehicle that we towed.
My husband was warmly welcomed at Ron Sayer Jeep and had the pleasure of working with Rodrigo Diaz in sales.
Rod is very personable, listened to my husbands concerns and asked questions to help focus in on a jeep that would meet our needs.
He is a clear and concise communicator , and knows his product well.
He was able to orchestrate installation of towing plates and wiring to match our motor home utilizing our tow plates from our old vehicle. His orientation to our new Jeep was comprehensive and not rushed answering all questions and concerns.
We highly recommend Rod and his dealership if you are looking at Jeeps in the Idaho Falls area.
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July 2024 by Natalie Felt
They are good. They kept me updated on what was happening during the time we were there.
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July 2024 by Michelle Draper
The last three interactions I've had with Sayer Jeep have been the worst experiences since I've moved here. I've been ignored, talked down to and hung up on. Having to pay over $1000 for just labor is ridiculous! Is this to pay for the shiny new building you moved into? I've asked to speak with a manager three times, in person, over email and over the phone. I'm told they call me back when they can. I have never gotten a call or even a text. Your customer service skills walked out the door when you let Stephan go. He knew how to be professional and courteous when dealing with an upset customer, whether they were loyal or new. Your service desk courtesy had gone downhill, and I'm tired of being talked to like I'm an idiot. Needless to say, I won't be bringing my business back, which is extremely disappointing. You used to be top tier. Do better, especially for what you're charging.
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July 2024 by Kris Smith
Was able to get the oil change on a Saturday and only had to wait a short while
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June 2024 by Derek Fife
Update for owner response: I appreciate your desire to reach out to me so you can get further clarification on the safety recall process, but a better source for you to get your clarification would be for you to contact one of the other Dodge Jeep Ram Chrysler dealers in the valley as they conduct the recalls properly and could help you through the process the correct way.
Original: I scheduled an appointment with them to have a safety recall done almost a month in advance of when the service was to be performed, giving them my information and vin number to make sure the service could be performed. I called them a few days before even to make sure everything was still good and had no indication that there would be a problem. I dropped my vehicle off the night before and was then called the next morning and told that they could not perform any services on my vehicle because Chrysler had placed a "red flag" on it. After talking with them and telling them that my vehicle is a rebuilt title, that is when they informed me that was the reason why, and thus they still would not perform the safety recall.
Problem with this is that under the law, a dealership must replace defective parts as long as the vehicle is still driveable (if I understand the law correctly). Anyway, I wasn't going to make them perform the repair, but I'd imagine they could have a major lawsuit against them if they continue to refuse doing safety recalls on rebuilt titles and someone gets in a major accident due to the part failing that they refused to replace.
I wish they had at least checked my vin number a month prior when I first set up the appointment to let me know then that they wouldn't work on my vehicle, as I wasted time and money on fuel on this process because of this.
I took my vehicle to another dealer in the area and they had no problem getting the work done. My recommendation is that if you need service done, especially if you have a rebuilt title vehicle, that you go elsewhere.
