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December 2021 by Mike Mendenhall
Went in for three guppies and another little fish. Only to be scolded and told that we were unfit to have any type of fish. We were told we needed 40 gallons per fish which would have been 160 gallons. For four little tiny fish. The associate in the fish department would not sell me anything. He was rude, degrading and honestly demeaning to myself and wife. I immediately took my business to petsmart where they were beyond helpful and helped me get what I needed. Never again will I go to Petco. Tried to call customer service to tell them of my experience but no one ever picked up. Sad store that’s for sure.
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September 2021 by William Harrington
The place is trashed. the whole store gave me the feel that they are closing soon. fish tanks in particular were badly taken care of. you could smell it through the store. used to be my favorite but i cant re3commend it to anyone anymore. will literally only shop here for bettas if i have to.
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September 2021 by Jo Jolley
Lots of selection. They let you bring your pet in with you. ?
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September 2021 by Anita Earl
We managed to find a few things in the bargain bin that rocked. The pup will have a spiffy collar and a new microfiber towel when he goes to the dog wash to help with the bath and blow out. Not sure he will appreciate it but I sure will.
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September 2021 by Cole
Cute variety of animals, got the prettiest Betta and so happy with him :)
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September 2021 by Aaliyah Talbot
The customer service here is terrible. We have been in there three times trying to give them another chance and I leave disappointed every time. The first time the cashier got very snarky with us for not having a phone number set up with the franchise, the second time we went in they gave us the wrong pricing for a goldfish and we’re very rude about it and had no reason the help us fix the problem. The THIRD TIME my boyfriend and his friend were targeted for “harassing an associate” when they were with me the entire time and didn’t see any associates, talked to any associates, no interaction or talked about them at all. The workers automatically blamed them for something they never do and kicked them out of the store but they said I wasn’t apart of the problem yet I was with them the entire time? We have gone to them all the time to give them business and this is the way they treat us? We are in the middle of contacting corporate and we will not be giving them business ever again
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August 2021 by Cassie Secol Hall
bought 7 fish (all same day) from here. One fish died in 3 days, they refused to refund or give store credit. When we purchased it the cashier said they had a 7 day policy. Will make sure to never shop there and will make sure that I let all my friends know to not shop there.
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August 2021 by Nan
This is a great place for pet grooming, pet supplies, and pet food. The staff is genial and willing to help with any questions. My pet (dog) is always greeted kindly, and we've had really good groomers the past few years. It's a good place.
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August 2021 by George Jenkins
To be completely honest I am not to impressed with this store. I am a Saltwater enthusiast and have been for years. This store has saltwater tanks but I would warn against buying anything from them. I have been into this store 3 days in a row and several of there Saltwater tanks have dead and decaying fish in them. There are dead and decaying starfish and several damsels in the same tank. The starfish have all but solidified so you know they have been dead for days. There are dead anemones, and several other creatures in these tanks that are deceased for days and the lady in aquatics is standing around doing nothing or just not helping anyone. I think her name was kayle or something. I have purchased fish there in the past and they always seem to come home with inch and die. Most of the fish look emaciated. This lady thinks she knows everything and doesn't even seem to know that fish you can and can’t put together.
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June 2021 by Monika
This review is for Juan! What a kind, helpful good-hearted employee!Today was my dog's first experience in the store. He was pretty nervous. Juan smiled and waved as we entered the aisles.Nice person, right?Well... he gets nicer.On our way to the register... I had no idea Koa was pooping all the way down the center aisle! ?♀️.When my daughter finally got my attention... I asked a different employee where I could have something to clean it up and that I specifically wanted to and that I was sooo sorry.Juan came up to me and said... I'll take care of it. I told him I didn't want him to have to... he said that we have a beautiful dog. He looked scared. It's very normal. He told me to go to the register and let him take care of it.What a kind hearted soul! I will never forget that interaction!Juan is the kind of person that makes your day! More than polite... truly caring and personable! ?
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June 2021 by D
A good pet store for all kinds of pets. A good selection of top rated dog and cat food.
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June 2021 by John Smith
They have this big write up on the front of a gold fish aquarium explaining why it's so evil to make fish live in a fish bowl, competing it to a human living in a car with the windows rolled up. Then you turn around and there's fish bowls for sale.
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June 2021 by Dan Panks
Friendly customer support along with knowledgeable salespeople and managerial folks also. Prices are not as high as I thought they would be and store was arranged in a way that it is easy to find what you are looking for.
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May 2021 by Spencer Worley
I went there to pick out some fish, and was kindly greeted. The employee in the fish section was very kind and knowledgeable. It's a great place to buy fish
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May 2021 by Eric Tracy
This is the only good pet store in town that I know about. I'm sad that there aren't ferrets anymore. Good fish section with excellent and educated staff.