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July 2022 by Jenelle Linn
These guys don’t just fix TVs, they are LG certified technicians and fixed my washing machine in Wilson, WY. Bill and Ron were kind, courteous, prompt, affordable, and excellent repairmen. The issue was actually something different than LG thought it was, but Bill was prepared and had the other needed part on hand (which as a bonus was covered by my warranty) and he had my washing machine up and running in no time. I couldn’t recommend these guys more highly!
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August 2021 by Byron Stommel
Very helpful. Solved my problem.
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June 2021 by Ashleigh Miller
Thank you so much Steve for going above and beyond for our family by helping us purchase a new tv and helping us with our warranty. 10/10 recommend! All future purchases will be made through Merlins! Thank you again Steve!
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October 2019 by Keith Wilson
Ron, the guy that runs this place is authentic as can be! He is the salt of the earth kind of guy you can hear it when he picks up the phone.
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August 2019 by Daniel Grossmann
This place has a terrible service. The person at this store is so rude and impolite. LG sent me an email of confirmation of appointment for the service for today from 8 thru 12:00 pm. Someone was supposed to come from this store here at my home. However, no one showed up here. I cancelled everything that I had today and have been waiting for its service until now. I tried call many times to this store, including the owner s cell phone, and he has never answered me back. So, I called to lg customer service to complain about this service center, and the agent at LG told me that this service center had cancelled the appointment for today. I was not notified by this service center, which has a terrible service, and even by LG that my appointment had been canceled. Please, do not use the service at this center which has a so terrible service to the client.
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March 2019 by Mike Barriga
They charged right around $60 to pick up out tv which had the backlights go out. They had the tv for several days and said they could no longer buy the parts. I did a quick internet search and found the last remaining backlights and forwarded them the link and they replied that yes indeed those were the right parts. They were to order the parts. A few weeks went by and still not done. They had dropped the ball and forgot to order the parts and the last of them had sold. Now I have an $800 paper weight and they kept my money. There is another company called Merlin's in town and that's who I thought I called. Do not have these guys work on your expensive electronics.
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July 2018 by Harold Heydt
Friendly helpful staff that goes the distance to get you what you want
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May 2018 by Sara McHugh
Their repairman Troy is awesome!, which is prob why he's so busy. His schedule is usually pretty full.
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December 2017 by Heather Maynes
Did warranty work on my dishwasher. Customer service was awesome! Responsive and respectful! Needing appliance repairs? You will not regret calling these guys!
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October 2017 by Ben Page
They took a 20 dollar deposit they said would be applied to my bill should I choose to fix after inspection. They call up and say it will be 150 to fix. I go to pick up and the guy says it's 176. I ask about the quote and he said he had no idea why I was told that but it's 176. Fine. Later I notice they charged 20 plus the 176 so they never applied the deposit to the bill. The TV works fine now ... just frustrating experience.
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August 2017 by Justin E
Great. Came out and fixed my tv no problems. Very polite and professional.
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July 2017 by Jessica Larsen
We bought a tv just over 12 mos ago and the smart hub was going out. The manager over sales treated the situation with an attitude of that's to bad. Asked me to load the 74" up and bring it in. Really?? Well the reason this is getting a five star rating isn't because of sales it's because of service. I called the service repair and spoke with Phil and he was so awesome to deal with and compassionate. He took my information over the phone, called Samsung himself, handled the situation, and was able to get the part under warranty! He even drove out after hours and fixed the tv! Now that's a guy who deserves a bonus!
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November 2016 by Peggy Christensen
A terrible experience. I would give them no stars if I could. Took a TV in and was told it would take two weeks because the part needed to be ordered, Two months later no TV, I called and they hadn't even ordered the part. Then proceeded to tell me that it would be better to buy a new one at Walmart for the price of the part. There were no tvs at that price. I will never recommend them for anything.
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July 2016 by Dan Mathews
My 50" LED tv quit on me and I took it to Merlin's to have them look at it. They were very quick to reply to my e-mails, and were helpful when answering my questions. The time it took for the repair was excellent. My tv works like it's brand new again, and I'll be sure to go back with any future issues that I may have.
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April 2016 by Melissa H.
Merlins delivered a sectional at 4:45pm on a Saturday (the store closes at 5pm, closed on Sunday) The sectional overwhelmed the room and I mentioned it to the delivery person, he said take a day to see if you can get used to it. I called first thing Monday morning when they opened and was given a cost of $250.00 for cleaning the one section of the sectional. It would have less then 24 hours notice.
