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September 2024 by Andrew Woods
Won’t sell to the public. Enjoy bankruptcy!
Edit in response to owner: there’s nothing you sell I can’t purchase elsewhere. There’s no law requiring I have a license. All you are doing is gate keeping so you can please your HVAC guys. It’s companies like yours that have allowed HVAC companies to charge $10k for a furnace install. Shame on you.
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November 2023 by Thomas Halloran
They don’t have what you need and think they know better than you do. guy sold parts for 10 years never seen or heard of a 5/8th liquid dryer a very common part on HVAC/R equipment.
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May 2022 by Jake Jones
These guys are truly pathetic little baboons. I own an equipment company and I do have an HVAC license. But, these part guys think they’re made of something even though they work behind a parts counter, and they rudely refused to provide a bottle of refrigerant because I didn’t have, or want, an account with them. I needed the refrigerant to repair some medical equipment in town (which I drove from Colorado to do), and these low paid monkeys can’t determine the difference between an air conditioning man an a systems engineer.
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December 2021 by Guy Wilcox
Always willing to help!
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August 2020 by Joseph Stokes
I'm a septuagenarian and this store is the rudest most hateful place of business I have ever seen! They appear joyful to NOT be able to provide a part. It's a truly pitiful place! I wish them luck, but how horrible!
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February 2020 by F J
Wont even give you the time of day if you dont have a account
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November 2019 by Ethan Newsom
Wouldn’t sell me the part I needed. Ended up getting it online. So much for supporting local businesses.
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October 2019 by Nate
Don't waste your time here. Too bad there isn't a zero star rating. Even if you have an account number, they could care less if you did business with them. Horrible customer service!! Go to Anderson's Inc.
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June 2019 by Misty Crain
Johnstone Supply has been an excellent place for me to do business. The employees are great to work with. They are willing and happy to provide pricing and locate difficult to find parts and equipment. Their prices are competitive and affordable. This company is not a Home Depot or Ace Hardware where anyone can pop in and buy HVAC equipment or government regulated parts and gases. It's a supplier for licensed HVAC professionals.
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June 2019 by Nate Dog
Don't waste your time here. Too bad there isn't a zero star rating. Even if you have an account number, they could care less if you did business with them. Horrible customer service!! Go to Anderson's Inc.
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March 2019 by Kris Wright
Absolute worst customer service I've ever seen. The older man at the counter has such a bad attitude! Not helpful and acts like it's an intrusion of his time to try and buy parts there.
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January 2019 by Larry Stegall, Jr.
Good place to get replacement parts. But it's a little expensive.
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December 2018 by Tyler Hall
One of the worst customer service experiences I have ever had. Went in looking for a vent cover, the employee wouldn't even answer my question until I gave him an account #. I told him I didn't have an account, proceeded to treat me like a toddler who had just done something I wasn't supposed to. Asked if they had the product I needed, he told me to check home depot and would not provide any additional information. The employee was very rude, for no reason. I would never trust them with my business. Strongly recommend you look elsewhere for your needs.
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December 2018 by Jake Green
Worst experience I have ever had. I was looking for a air conditioner comb out tool. I could see the tool behind the counter I needed and they wouldn't sell to me because I only have a general contractor license. Is to bad I cannot give them zero stars don't waste your time at this store!
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February 2017 by Travis Stephens
The staff here are amazing and informative unfortunately it's for HVAC professionals only
