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January 2024 by Nate Dietrich
Stay away!!! Far better credit unions out there. This place needs to get up to speed
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January 2024 by Thomas Sorensen
They have closed the one down on the river costing me extra to do any banking. Might have to change credit union
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December 2023 by Ethan Martin
I’ve been a member at lookout from the time Scenic Falls switched. Today, I’m leaving. Lookout’s staffing issues, branch closures, and customer service have significantly decreased in the last 6 months. You can no longer enter a lobby in an Idaho Falls branch and expect quick service. There are no member representatives available to immediately help. With lobby closures I thought going through the drive through would help, I was wrong. On two separate occasions I’ve waited between 12 and 16 minutes in the drive through just to get told that “Someone will be with me in a moment.” All community sponsored events are in Pocatello, it’s rare to see an event in Idaho Falls. Yet, Lookout has tons of members in Idaho Falls, and they can’t even do anything for them. If you want a credit union that looks great on the outside, go for Lookout. If you want a credit union that works for you and your money, go with literally any other establishment. You’ll be much happier.
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December 2023 by Christina Helgeson
My family loves Lookout! The Sunnyside Brach staff is amazing. They always know us by name and are so kind and knowledgeable. We are not fans of the call center but the brach is phenomenal. If we have any questions we just go to the branch. They are the best!
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December 2023 by Cindy S,
I have been banking with ISU/Lookout for maybe going on 20? 25? years now. They are responsive and they follow through on requests and loan applications in a timely manner. AND they are local!
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December 2023 by Laurel Briggs
We've been members thru Scenic to ISU and to Lookout. When ISU took ove they closed some locations. And now Lookout on Memorial drive closes the lobby and now the whole thing is closed. So now only 1 location in Idaho Falls.
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September 2023 by Steve Dierkes
I dealt with Taylor from out of state on a used car purchase. He did the loan seamlessly and make it a pleasant experience, it’s probably the best banking service I’ve ever had. Hard to find nowadays… something to be said about dealing within a small town, more personable!
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September 2023 by Kirsti Layton
Love this bank. Such a smooth transition after being with east Idaho for the last 10 years.
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September 2023 by Gianni Ciciliot
Love this Credit union!Great People, Dedicated and friendly.
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July 2023 by Tyson Sprenger
If you have any concerns or need any help whatsoever talk to Chayo! Not only is he incredibly knowledgeable he’s also very nice. Great place to do business.
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July 2023 by Millie Garza
Richel was so helpful and patient with us, she made sure we got everything we needed done while keeping such a positive attitude the whole time!
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July 2023 by Steven Rodriguez
Richel made the whole setup process totally painless and made sure we had everything we needed for future updates! Grateful for the friendly staff and their patience
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November 2022 by Jacob Schuldt
The App is not user friendly or accurate. I went off the app information for my credit card payment due date and it was wrong. They reported a late payment and when I went to the credit union to talk to them, they said it was not their fault (even though the app said it wasnt due yet)and they wouldn't do anything about it. They only said to go off of the statements instead of the App.
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September 2022 by gerry kimery
Lookout Credit Union is the absolute worst bank I have ever used. They can’t make a simple car payment after the payment is deposited. I get calls from them all the time stating that the car payment has not been made, when in fact the money is in the account. I switched from having Lookout Credit Union drafting my other bank since they lost all my banking information to draft the payment. Now I am set up with bill pay at my other bank, but Lookout again messed it up and did not pay my car payment, so I was 15 days late this month. I am beyond frustrated with this bank.
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July 2022 by Jim Olson
Best credit union in town. People are friendly. They treat you like your a member of the family.
