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April 2024 by lynne becker
My experience with Angie at furniture Row in Idaho Falls was excellent. She was courteous and knowledgeable and extremely helpful. She made purchasing a reclining sofa easy and fun. A great employee.
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April 2024 by Ismael Jimenez
Angie provided excellent service and expertise, thank you! She was calm and very helpful to help us file a claim.
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April 2024 by Kelly Neidholt
The gentleman assisting me I believe said his name was Vern. was extremely helpful
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April 2024 by Wanda Sumner
Great service. Very friendly. Answered all my questions and even ordered items to be delivered out of area.Highly recommended
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April 2024 by Rebecca Garcia
Everyone from floor staff to delivery staff. Very pleasant. Will definitely recommend. And definitely will buy from the store agin.
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April 2024 by Gwen Goldsberry
We knew what we wanted so it was quite easy, thanks
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March 2024 by Anne Fortier
Highly recommend. Furniture came in when they said it would. Delivery was made when promised and they let me know exactly when they were going to arrive. Delivery crew had to get item up a difficult set of stairs and they found a way without complaint. Very professional.
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March 2024 by Cyndy Endrizal
Angie, thank you so much for your excellent and individualized service! You made my furniture shopping so easy. I gave you my very specific needs and you met them, with options! I walked away knowing what I wanted with time allowed to think about it. I paid for my order with an easy link and am looking forward to my new living room experience. Thank you!!
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March 2024 by Kaylene Schultz
Awful service! We stopped in the store looking for a bed with a book shelf head board. Very nice salesperson assisted in searching their online inventory and we found one we liked. She put together a quote and I took pictures of the quote and bed. After waiting a month the bed arrived! We get it home and it’s not the correct bed, no book shelf head board! Called the nice sales person and told them the issue. She remembered our conversation and knew the bed I wanted. She mistakenly quoted and ordered a bed with out the book shelf headboard. She totally owned her mistake and was very apologetic. Her manager Vern, on the other hand very unwilling to “make it right” he said I’d have to pay over $600 more but would deliver and set up for free which is worth $300, but would be when they were in my area. When we said we wanted the original bed we ordered and they can absorb the $300 difference for THEIR mistake, he was very rude and said he was not willing to do that. He said we could just bring the bed back then he’d give us our money back. We told him they can come pick it up when they’re in are are. Vern said well if your going to be that way you can bring it back to get your money back. When we ask for his supervisor he said he didn’t have one nor would he provide his last name. We didn’t need to know anymore than Vern. Well Vern no last name you need some customer service courses. Furniture Row lost my business!
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March 2024 by Zach DeMille
Awesome experience, easy payment method, the warehouse manager Scott was super helpful
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March 2024 by charlotte shearer
Excellent service and responses to questions
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March 2024 by miri fildes
Jamie was very helpful and had all the information we needed. The process was simple and efficient.
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March 2024 by Claudia De Barros-Diaz
It was a great experience. James was extremely accommodating and was not pushy at all. He informed us on all the prices and options and told us we can leave and think about it and would save our info so if we called him a few days later he would make the transaction seamless.That is confidence! Allowing us to leave to think about it. Well we just decided to purchase right then and there. It was seamless and extremely accommodating to our delivery needs. Thank you James.
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March 2024 by jurassic Stroller
Angie was very knowledgeable and patient. We got what we wanted!
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March 2024 by Chandel Wirkus
Melissa was a great help and was very quick with everything that I wanted and needed. I am excited for our new sofa!