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June 2023 by Adam D.
Terrible and unprofessional. We ordered a kitchen set at around 4000 dollars in January. We were told it was a 4-6 week backorder. We could deal with that. It is now past mid-June and nothing. In fact, these people haven't reached out to me ONE time with a status update. And the 4 times I've called, I've heard the exact same thing. "It should be there the 1st week of April.....oh" (this was in may). A half-hearted apology followed with a promise to reach out and get an updated delivery time....none of which happened. It's obvious these people couldn't care less if you get your furniture after the initial sale. I've never experienced a business so bad. Will never be coming back. Buyer beware. Steer clear of this place!
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May 2022 by Jeanie Boyd
The salesman Nick was wonderful. Very knowledgeable.
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February 2022 by Kelly Brown Varelmann
Very helpful, knowledgeable and friendly staff:)
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December 2021 by Beverly Cable
Worked with Angie at the Idaho Falls location. Angie was great to work with. Our requirements were difficult to find; light color, leather, non-reclining, sofa with a chaise. Angie was able to find one that fit our requirements, we have it on order and it will be delivered in a few weeks. Can only verify that the service was excellent and that Angie is a great person to work with. Based on that I highly recommend Idaho Falls Furniture Row.
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September 2021 by Angie Whiteley
DO NOT go here for your couches! They are poor quality and won’t last more than 2 years. We shopped around for a solid year trying to find the perfect sectional. When we spent a good chunk of money and bought one at Furniture Row, the one we received looked the exact same, but was taller and VERY uncomfortable from the beginning. The recliners made a clunking sound and struggle when opening and closing them. COVID happened and the world shut down. When I was finally able to
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September 2021 by Sheryl Koon
Wonderful service. No pressure to buy.
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August 2021 by Kristin Barrus
Quality furniture, large inventory, decent sale prices and excellent service.
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May 2021 by Guztavo Alvarez
Very Nice
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April 2021 by Jeff Smith
Great selection of cool quality furniture. Seth Russell in the Idaho Falls showroom was very helpful and patient with us. Highly recommended!
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April 2021 by Cathy Zini Bradberry
Whoop whoop.... Loved Shauna she was awesome..we have been looking for bedroom set for scotty forevvveerrrr... and she was great with him.. customer service and just her personality were awesome...
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January 2021 by Kelly Matthews
Just bought a new loveseat and couch set from Byron at Furniture Row in Idaho Falls. He was super friendly, no pressure and very helpful and knowledgeable. I highly recommend this place.
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November 2020 by Travis Jones
It was a great experience. Had a great selection to choose from. Byron was amazing!!!
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September 2020 by Frank Lemmo
Bryon is the best salesman I ever dealt with, he was so honest with us, and we will be back. Frank Lemmo
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September 2020 by Julie Risinger
Very friendly . Byron is awesome!!!
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April 2020 by Trevin Swensen
Terrible customer service!
