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April 2024 by Cathy Angold
This place of business is awsome called service couple days before and Zack was great. After getting to the shop, service department very professional staff Andrew, Austin, Zack, Ben and Kyler were very friendly and customer service great and they know the business. We have a W900 with a 156 inch sleeper and there reviews were great that why we called on them for the problem. We will come again if needed. And Thank you for the great service and getting the Truck done and finding the leak. Thank you and we appreciate you.Troy and Cathy Angold with Landstar.
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March 2024 by Pamela Earp
Best price on truck mattress.Helpful parts guys.
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February 2024 by Mary Greear
I have always received excellent service when we put our truck in. They always try their best to get it done as quickly and effectively as they can. There are times they have to have our truck for extended times but it is a shop. There are times they get slammed with work. Even then they are very polite and professional
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February 2024 by kevin grover
Great service. Best in Idaho Falls.
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February 2024 by Jesse Bedke
Very pleased with the team here at Premier! Very nice employees and a great service team. They made me feel like a valuable customer and took care of my truck quick. Their manager Adam has integrity and does a great job here. My service experience was second to none. I'll be back
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December 2023 by Chuck Zich
This is one of the best dealer shops I've used. Truck was having DEF issues and luckily he was nearby, they took him in that night and had him back on the road the next day. The team is transparent, friendly and clear with communication and it was an overall great experience.
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December 2023 by Christopher
The best experience at a Freightliner Dealer I have ever had. Nice driver amenities. Well staffed and keeps the driver updated on progress of repairs.
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December 2023 by John Cameron
Adam and crew are fantastic. They're our one stop parts shop. You can almost assemble a truck with just the parts that they have on hand. If, by chance, something is not in stock, they have the network and sourcing contacts to bring it in quickly. They have great pricing and are extremely friendly and professional.
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December 2023 by ROBERT WIGGINTON
Good dealership really helpful and just a all around good experience..Devin in finance is amazing ..and I bought a peterbuilt lol
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November 2023 by Amber Compton
Kudos Kudos KUDOS!!! If I had the option for more than 5 stars… this facility would get it. My husband and I are OTR drivers and we have dealt with a lot of freightliner shops on the road. This shop in Idaho falls is by far… the best one we have been too. This is the first shop that we walked into and was greeted and felt welcome right away. I wish I knew everyone’s name so that I could address them individually. We take our truck here often. Routine maintenance. Warranty work. These guys here… listen to our concerns. I’m not a mechanic nor do I speak it. So when I go in… I use descriptive words and sound effects. ? never have they made me feel stupid. Never have they just hooked the truck up to a computer and tell me nothing is wrong because it isn’t throwing any codes. These guys here are very knowledgeable and I can tell they like their jobs. They have always known what I am talking about. And fixes the problem. Zach is the guy we deal with most so huge shout out to him. When we pick up our truck the tech who worked on it. Always walks with us out to our truck and explains in detail what was done. They let me know about when we should bring it in next for a look over or routine maintenance. Ok. Now I’m babbaling. Just want whoever to know that these fellows here… you have a great crew and it shows by their hospitality that you take care of your employees. If I can help it… this is the only shop that we like working on our truck that corrects whatever issue we are having the first time around and gets us back on the roads when they say they will. Keep up the good work Idaho falls. You have gained a lifetime loyal costumer with us.Ps. Please thank Zach for us. He saved us a very expensive tow im sure just by taking our call while we were broke down on the side of the freeway. We were able to figure out what happened and what hose came undone. We lost all air pressure. Needed to build air pressure back up so truck would start and go into neutral. He sent us picture as to where we need to look and the simplest way to fet air pressure back unto the tractor. we had everything we needed with us just didnt know how to do it. he talked us through it. Got us back up and running in the matter of like a half hour. Anyways!!! great group of employees you have at this shop freightkiber!!Amber and Erik.
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September 2023 by Paul Wareing
Made an appointment to check and repair cruise control on my 6,000 mile 605 Cummins RV... I also asked since it was there they might as well change the oil even though it wasn't due... Left it there 2 days... they only changed the oil that really didn't even need done, and didn't even touch the cruise... Then said they really don't even take appointments... total waste of money and time!!! Very disappointing... Don't even try to provide good customer service! As you can see below a manager asked for my contact information so he could discuss my concerns... I supplied them and they never responded... So he did that to make people think they care... but they don't... Use another service center... one that will take care of you!
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September 2023 by Dave Fowler
Towed in on a Wednesday, problem was diagnosed on Thursday and parts ordered. One wrong part came in on Friday but these guys found one locally and got my motorhome fixed and ready to go by Friday afternoon. Service reps kept me advised on progress and tech was very knowledgeable and personable.They did all you can expect from a busy truck repair house for an emergency motorhome problem.Would definately reccommend.
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September 2023 by Brian Archer
Clean, new and well organized facility. There is alot of staff there to great you and help you with whatever. I personally know a couple guys in the parts department and there is years and years of combined experience. Prices pretty much match all the other shops in town
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September 2023 by Glen Hand
Earlier this week we had a truck that needed diagnosed with emissions problems. We were told to bring the truck in on Tuesday morning and we'd get right in. Long story short, by Wednesday afternoon the truck was still sitting in the same spot in the lot, my driver and a load waiting on them to even look at the truck and nothing done. My driver reported that every time a Doug Andrus truck or Cedar Point truck rolled in the lot, they moved his packet down the line and put them in first. I understand, completely, taking care of your local customers, but you cannot schedule someone in and then hold their truck captive until you finally feel like working on it. There was no communication between the service writers and my driver or myself, other than my 2 phone calls to see where they were in the repair process. Very dissatisfied with the service we (did not) receive with this dealership. As a side note, I do not like to leave negative reviews. It is not my style, but this is something other customers need to be aware of.
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August 2023 by Royden Mendenhall
RV needed help. One call and they were helping. Got in line and got a diagnosis. Parts flew in and timely work done. They even had a place to park and stay the night. VERY happy to be taken care of by these guys.
