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December 2023 by Michelle S
Horrible customer service. I was a customer for over 25 years and it did not end well. Go to a bank that won’t charge you fees for every little thing and will actually communicate with you when there is a problem. They are the worst.
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November 2023 by Smileyone
This 5 star review is for Jazlyn who works at this branch. I sent an email with questions, she was very quick to respond back to me with answers. I continued with more questions on a reply to the same email. and each time I received quick responses. Thank you Jazlyn. I appreciate that. You set my mind at ease over the problem I had.
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September 2023 by Daniel Vitacolonna
In the last few months, I've had to get replacement credit cards from this credit union (at least 4) due to them constantly freezing my account for 'fraudulent activity'. These are actually purchases that I'm trying to make, and constantly unable to.At one point I called them and asked how to just remove a charge from my card. The instructions they gave basically reported it as fraud on the card, so I had to get yet another replacement. Upon going to get it, they have the audacity to charge me $10 for the card, despite it being their terrible instructions for why I needed the replacement.Just today, after paying $10 dollars for my card, I again tried to make an online purchase, and they called it fraud. Apparently they're trying a new system where I received a text asking if it was me making the purchase. I responded that it was, yet my card was still locked. I then call card services, because the main branch doesn't have a 24/7 support line. Card services claims they've unlocked the card, but I still can't make my purchase because it's declined. It's also a time-sensitive purchase that I now can't make because they're too incompetent at actually recognizing fraud...I'm very much considering just closing this account and moving. Terrible customer service.
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September 2023 by katie hernandez
Jovanni from the call center has the best customer service! He helped me out so much. We definitely need more people like Jovanni!
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August 2023 by Dallas higley
I've been using this credit union for over 20 years. Through those years, I've used other credit unions and banks for different things, and almost every time, I had some sort of issue while I always remained with this credit union and never left. Even when I moved out of state, I held onto this credit union that everything worked so well. This branch, in particular, has definitely gone above and beyond whenever I call with loan needs. They always leave me smiling at how quickly and efficiently they give me approvals and compete with interest rates to give me the best loan. I do wish the Rexburg loan department was better that each time I reached out to them, it became a hassle and didn't feel they cared. Each time, though, a quick call to this branch and everything is cleaned up and ready in minutes. I could ramble on for hours how great this credit union has been, but I think I've made my point. Cheers!
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July 2023 by Emylee N.
This bank is by far the most customer focused bank I've ever been to. I feel like I'm the only customer every time I come in.
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July 2023 by Emylee Norgaard
We absolutely love using this bank. Their customer service is incredible and the people here just love their jobs. They treat our whole family as their family. Wouldn’t want to bank anywhere else!
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July 2023 by kALi DreAmiN.
HAVE BEEN BANKING HERE SINCE I WAS TOO YOUNG TO TALK ... WHEN THEY WERE STILL KNOWN AS EAST IDAHO CENTRAL CREDIT UNION! WONDERFUL CREDIT UNION. TAKES CARE OF ME, MY MONEY, AND ANY WORRIES ASSOCIATED.THANKS FOR TIME AND TIME AGAIN BEING THE GO TO BANK OF MY FAMILY AND I.KEEP UP THE GOODNESS, EICU!
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July 2023 by Michael La Course
The mobile app is dysfunctional, always putting paychecks that are from an account at EICU into review. When trying to fix it, they literally told me, there is nothing they can do. I used to highly recommend EICU, even getting them new customers. I guess I will be taking my money elsewhere from now on and EICU can go and eat dirt. Stay away, run far, by far the worst customer banking experience I've had since chase bank. I guess my 6 accounts and all my holdings will be liquidated into other accounts on Monday.
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July 2023 by Trev.lane.99
Excellent customer service. Comfortable waiting area with coffee and chilled water. The greeter was very welcoming and fun to talk to!
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June 2023 by Ryker P.
They love to take from the unfortunate.. nothing but bad experiences. They make it super easy to get screwed over every way possible:) Costumer service is pretty good though. Super nice staff just crappy hidden things they don't mention or alert you about. I would avoid unless absolutely necessary.
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June 2023 by Christian “monkey city” Preston
Came in with a tax return check and they instantly helped me out with ease
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June 2023 by David Crasper
We have been banking here for over 25 years. Madison is great teller!
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June 2023 by Kim Bailey
I have been very pleased with their service throughout these past 30+ years.
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June 2023 by Cruz Gutierrez
They are always super nice and pay good attention to their members needs.
