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January 2024 by Thomas Williams
RV repair staff wanted to sell me parts. All I needed was a reset on my slide. I don't recommend this shop
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October 2023 by Kristi F.
Get more than you pay for or not! We took our fifth wheel in to repair 2 slides and get a quote for the roof in June 2023. We went to inspect it several times to see if there was any progress but all we found was that the slides were left partially open letting in rain and dirt. The trailer was also left unlocked and was filthy. After 3 and a half months of little communication from them and many calls from us, the slides were finally repaired. We also had our insurance company trying to work with them, and they had the same experience. When we picked it up, the batteries were completely dead, and there were holes in the pantry door and flooring. The manager told us we couldn't prove it was their fault, and he offered us $100 for repairs. Horrible service!
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October 2023 by Earl Mcmahan
They went went out of their way to get us on the road again. They worked hard for us and I really appreciate it.
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September 2023 by rideordie824
Super helpful shop. I was just passing through on our way to Yellowstone when I noticed one of my newer tires worn badly. I assumed bent axle. I dropped by, they looked at it immediately and gave me all the measurements I needed and several recommendations as to where I may be able to get one in stock. Highly recommend. If I’m ever back in the area and need anything I know who to call.
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August 2023 by Mellisa Siska
I cannot say enough good things about Eagle Rock, they have come through when we needed it most and was very reasonable in price. We had several little things going on with our travel trailer and they were able to get it all done in a timely manner. Thank you!
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July 2023 by Debra Porter
Not to many truck or RV repair shops where we were In Wyoming. Thankfully we were given Eagle Rocks number.We do have an older RV. These people did everything in their power to find a part that we needed, with no luck. Going to have something custom made.Everyone here was very nice and helpful. Even let us use the company truck. This place is busy busy. People in and out all day it seems. I know because we were in their lot for 4 full days. I can't be anymore appreciative of everyone concerned. Thank you so much. It was a pleasure doing business with you all. ?✌️♥️
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July 2023 by Kathy Martin
Be careful using Eagle RockI bought a used motorhome they told us they had checked everything and everything worked. First night it rained the window leaked the the place was flooded when they fixed it they left silicone all down the side. The hot water heater did not work the pump did not work the air conditioner did not work .and many more things the sameFive thousand dollars later we are finally able to enjoy it.
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June 2023 by Daniel Westberg
We were on the road and sprung a leak in the propane line to the refrigerator. A possible disaster. Adam got us right in and we were back on the road within 2 hours. Fantastic service and everyone was helpful. Technician Gary was fast, friendly and proficient. Highly respectful people. They called me sir with every interaction. Also the cost was very fair! We highly recommend them
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April 2023 by Greg N.
Yikes--my AquaHot unit failed during freezing weather. I contacted a half dozen well-rated places in the Salt Lake City area, and only one would service an AH unit. However, that place didn't stock any AH parts, so they said it would take 3-4 weeks all in, which was time I didn't have. I called Eagle Rock RV, an authorized or certified AH center. They stock routine parts and said they could see me in three days. Adam Smith, the Service Manager, cared for me like a VIP. In addition, the whole team was very service-oriented and capable. They did my annual maintenance and repaired my AquaHot 400D the same day. I highly recommend this business and I would go out of my way to visit them again.
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March 2023 by Gary Burtenshaw
OBVIOUS INCOMPETENCEBack in 2021, the air suspension system on my High-end motorhome was no longer manually or automatically leveling so I talked to Adam at Eagle Rock rv to inquire about repair. He assured me they had qualified people to fix it, so after outlining problem, history and recommended factory diagnostic procedures, I left it there for repair.(Now, in defense, they respond with lies. For instance, there never were any electrical wiring diagrams.)After many, many months, lots of frustration, thousands of dollars spent on expensive, unnecessary parts & excess hours charged, they were still unable to properly diagnose or repair problem so I began searching for a more qualified RV technician and fortunately found one locally who said "if I can't fix it there will be no charge".They were able to quickly diagnose & repair problem.All this time motorhome has been unusable, costing me two winter vacations.Also, I feel when it was in Eagle Rock's possession, it sustained substantial body damage ($3-$4000) damage probably because they were moving it around a lot trying to come up with more expensive parts and labor even though they refused to acknowledge it wasn't working. They also denied any responsibility.So, in conclusion, It is so refreshing to find someone capable & fair, unlike Eagle Rock!
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March 2023 by Karmele Bailey
These guys did an amazing job on my LQ Horse Trailer. There were a couple items needing fix and some things I wanted upgraded. They kept me informed every step of the way and explained every step to me so that I could understand how things work.
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February 2023 by Frank Carus
The team at Eagle Rock are straight shooters and properly helped me over the phone with some troubleshooting steps before I made a long drive in for a heater and electrical system repair. They fit me in quickly and performed all work as specified and at a fair price! Two thumbs up.Services: Electrical
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December 2022 by Matthew Evans
I gave Eagle Rock RV a long, detailed list of work I needed done to my camper. They thoroughly and efficiently completed each task with great care. My final bill was very reasonable considering the amount and quality of work done by the Eagle Rock team. I strongly recommend Eagle Rock's services.Services: Body & Trim
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October 2022 by Robert Jones
This business does poor work and charges astronomically high prices. They repacked 4 wheel bearings and did some very minor repairs and charged me over $500. All of the interior repairs failed on our first trip and will have to be repairs by someone else. Steer clear of this business if my experience is at all representative of the quality and cost of repairs.
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October 2022 by Guillermo Garcia-Godoy
This place is the pits. They accepted the job to install a wiring harness to make the Auto Gen Start on our Onan generator work, worked on it for 3 days and said it was done, then charged >$1,700+, but never even checked their work. I DID... IT DIDNT WORK! I should not have trusted them with ANY payment until I made them show me it was done right. As a Cummins Onan Authorized Service Center they have no clue how to repair or do Onan installs. Today is the 6th day and they stillhaven't called to update us on the fix.GIVE THEM ANY RV WORK AT YOUR OWN RISK! Adam Smith, the Service Mgr. couldn't understand why we were upset with them, claiming that "THEY GOT IT 90% (actually more like 75%) CORRECT" since supposedly ONLY the A/Cs weren't working", he said... not considering that such was the main reason for us wanting to add the Auto Gen Start. These folks have no concept of Customer Care, and Greg Duenes, the Store Mgr/Owner would not even come out to talk to us despite seeing us upset with his Service Manager as we were. It would not surprise us if they get their friends & relatives to post good reviews and Thank You notes on their website and bulletin board, to make visitors believe that they are good or care about their customers, when all they seem interested in is their $$$. We even submitted a Letter of Complaint with Cummins Onan Product Support and Service Center Info, at Cummins' request, citing issues with Bill's Service and Repair in Loveland, CO, as well.
