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April 2024 by TK Allen
I was helped by Jose with getting my new phone transferred over from my old phone. He was so helpful and friendly and he helped me even when I showed up late when he was about to close shop. I would highly recommend!
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March 2024 by Lisa Scott
I was able to add a phone to my friends account without her being present. The phone broke in 7 days. I was given a warranty reference and instructed to return the phone via ups. A new phone would then be sent to her address listed on the account. Meanwhile I was able to add a replacement phone to my friends account. When I got to ups they would not accept the broken phone because I’m not the name on the account. I’m saving 10$. Never again will I use cricket.
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July 2023 by Jason Hooks
Just doesn't have a big selection
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June 2023 by Rebecca Strange
Was told one thing over the phone just to come into the store and be told something completely different
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May 2023 by Auwal D Mohammed
I'm so excited my broken heart has been restored my man is back after he left me for another woman. i was so happy to meet doctor how he help many people to bring back their happiness so i contacted him to help me too. that was how he help me to bring back my man.. A big Thanks to you because I never thought my man will be back to me so quickly. He is such a nice man
Click ? https://www.facebook.com/Doctorlapolbi
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April 2023 by Lewis Williams
Selling information on others account untrustworthy .
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January 2023 by Mirka J.
Great customer service. Went to the store in December 2022, the gentleman who helped us was knowledgeable made recommendations was polite and efficient.
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December 2022 by Rebecca Leavitt
Was told one thing over the phone just to come into the store and be told something completely different
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December 2022 by Cryforyou
This place is we're to go if you have issues with your cricket phone. My phone never worked correctly until last week I was ready to throw it in the river until they fixed it for me.
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September 2022 by Josh Clayborn
I was in here today and the gal that helped me was amazing she's why I'm a customer and will always ve one
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August 2022 by Cindy Peterson
I returned a phone and they didn't give me back my upgrade fee or activation fee. Also they never told me online the activation is free. And I called them and I was told they dont do that. So I never got my upgrade fee returned to me when it clearly states that an upgrade fee should be refunded when you have a return. They would not give me my refund....
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February 2022 by Misty
Enrique was on the phone with total wireless for over an hour trying to get us switched. He got it done. He was awesome!! Thank you ? I've always had great customer service at this location on Utah!!
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December 2021 by Mar De Venegas
The sale associates are more then helpful they take thier time answering your questions, making sure that they do their best in solving any issues you may have with your service, device or accessories ..
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September 2021 by James Ricks
Charged extra fees they did not disclose. When I told them to cancel autopay and end the service on my hotspot they didn’t do it.I went in the day the charge was made and asked for a refund.Despite the service starting the next day the lady said “we already have the money” so we cant do anything, despite the main guy Enrique insuring we can end the service anytime, as we had told him several times on two occasions that we only needed it for two months, and wanted to cancel September 12, when we got a permanent wifi solution. So they made a prepaid charge of $55 for a month where we are not using the hotspot service once.We were planning on switching our phone plan to them, because the actual phone part worked fine, but when I looked at my initial reciept there were a bunch of little “service initiation fee” and “setup fees” fo $10 and $25. They did not tell us about this so it just leaves a bad taste in my mouth.Just an overall unpleasant experience here, there is only one employee there at a time, and they often have a long line as well.
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September 2021 by MzMar208 De Venegas (MzMar)
The sale associates are more then helpful they take thier time answering your questions, making sure that they do their best in solving any issues you may have with your service, device or accessories ..
