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“Been banking with Westmark over 40 years and can't imagine banking anywhere else. Best rates available and service is tops at all the branches, but this branch just off Sunnyside is the best. Big shout outs to Suzanne (manager), the two Sarah's (tellers), and Kathy (loan officer). These ladies do their best to give me great service. For financial advise, Jayme is the guy I go talk to. Great people, great banking institution!”
“My husband and I have been members for over 50 years and my parents were members before that! I absolutely love the exceptional service and the friendly staff at the Fremont Avenue branch. I am always greeted promptly as I enter and the staff is knowledgeable and has always been able to answer my questions. Recently I had questions about my debit card and they helped me out. They even called me with additional information after I had left. I really appreciate their attention to detail and their customer service. I highly recommend them!”
“I’d love to give a huge shout out to Shannon!! Incredible loan officer that helped me get into my new truck with an incredible interest rate and amazing monthly payment. Reach out to Shannon when you are looking for your next loan!”
“Westmark Credit Union is a credit union that is part of the history of Idaho Falls and local to south eastern Idaho. My experience is that they have some great people who work here that seem to care about their clients. I have banked here since I was about 9 years old. They have great loan rates and act just like a local credit union should. Other than all of the benefits, I have a couple of things that end up being on the annoying side: they close at 5:00 PM most days. So, if you have banking activities you need to do after work, well… you’re just not. They are still lagging a bit on technology and have always been the “late adopters” which is a little frustrating. However, overall, they’ve been a good bank here in Idaho Falls.”
“I was working with Sara for my business and she is amazing! She got my account opened quickly and was able to get me logged into the online banking and got my card to me same day she is awesome!”
“I have been a customer since it was ISU and always received exceptional service. When my son died the staff members went out of their way to help me take care of all the necessary things that had to be done with his banking business.”
“We had a great experience working with Westmark, specifically Jessie Todd, on a recent car loan. We had some complications due to funds not arriving on time that we were using for a down payment, but they reviewed the history in my account and determined that I was a longtime/valued customer and they did some “magic” and got everything done on time. Shout out to a job well done!”
“I usually come through the drive through and always forget my loan payment coupon. The tellers have been polite and helpful EVERY time. They also give my dog cookies, which is very appreciated.”
“We have always been treated very well at Mpcu. Josh has always helped us out and we plan on doing business with them for many years to come. Thanks again for your outstanding service.”
“Settting up a checking, savings, and credit card account was simple and straightforward. The staff have been polite, courteous, and energetic to work with. Facility is well kept and well maintained.I have been doing business with ICCU for the past two months; I have had no issues with viewing my balances via web portal, and transferring funds have been hassle-free.I'll update this review if anything changes, but so far I've been very happy with the service provided!”
“16 years I have gone through ICCU and today was a horrible experience in the branch. Jaci saved the day and gets the 5 stars. Isabel gets negative stars. I have a credit card that was new and the card would work, but the number kept saying it was bad. Jaci called card services, asked me some questions, finally they could see nothing wrong and said the only thing that might help is getting a new card. At this moment as I was showing Jaci what happened Isabel came over in the middle of it and tried to problem solve with things I knew wouldn’t work and card services understood would not work. As she continues I finally had to stop her as she was not even trying to listen or understand me. I finally decided to get a new card. Well guess what? It worked very good for what I needed. I have probably sent over 50 people to get accounts in my time and today I seriously began looking at others place to have my money. Poor management nearly lost the day.”
“This 5 star review is for Jazlyn who works at this branch. I sent an email with questions, she was very quick to respond back to me with answers. I continued with more questions on a reply to the same email. and each time I received quick responses. Thank you Jazlyn. I appreciate that. You set my mind at ease over the problem I had.”
“Let's be honest, the bank can be a very stressful and dreaded place to have to go to. Luckily the staff here are so helpful and kind with whatever issue you may have, no matter which person you get. I had a chance to speak with one of the specialists this morning (at least I think it was at this branch) and she was so super kind and patient! Her name was Maren Ward I believe and I hope she gets some recognition for her work and great customer service. I wish I could remember the name of the man I spoke with before her but he was also very kind and helpful. As stressed and tired as I was they quickly helped me solve my problem and made my day just a little better. Would definitely recommend this bank :)”
“I really have not had any issues with EICU. I have been with them for 3 years. I really like that they're opening a branch in Pocatello and that they have one branch in Shelley. I used the Ammon branch a lot and I've never had issues.”
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“My dad (Tim) banked with Westmark for over 30 years and could not recommend them more! He says that Angie & Tina are the best and that he sincerely appreciates them.”