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December 2023 by Lora Shukerova
I have my 4 years old daughter’s ears pierced today,after all the reviews here I was very worried about it,but I decided to give it a try and I am so glad I did .The girl (Alex) was all by herself running the register and also provided us a great service ,she was so careful with my daughter and did an awesome job .All the cleaning procedures was followed and my daughter didn’t even cry .Thank you
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May 2023 by Ava Carson
The girl in the store was sitting there on her phone. Not asking anyone if they needed help. This place is suppose to be fun to shop to etc. BUT the cashier (who has face tattoos in what’s supposed to be a kids store) was very rude and was dragging her hands everywhere like she was such in a rush to charge us She barely looked up from her phone to check us out!!! and gave Attitude thro out the whole transaction. She needs to work on her customer service if you are going to be a cashier to a fun and friendly place like that.
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May 2023 by C Hjelm
Very clean, organized and stocked with a variety of jewelry for all ages. The staff was super nice and helpful!
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April 2023 by Serenah Hamlin
Cynthia did a fabulous job helping us today. She provided excellent customer service, all while running the store single-handed on a Saturday!
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January 2023 by Sherri Yoder
Got my ears repierced here. Made an appointment but still had to wait. I must have hit a busy time with only one staff person. She was friendly and professional. Great selection of earrings, hair accessories, and others.
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December 2022 by Joni Waldram
The store manager was extremely rude, unhelpful, and terrified my girls with her demeanor and attitude. Not a good fit when your demographic is young girls to teens. I can’t imagine how someone completely exempt of customer service skills could get into management. It certainly doesn’t speak highly for the company or their standards. I will never set foot in the Idaho Falls location again.
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August 2022 by Caitlyn Folkman
Absolutely traumatizing ear piercing experience for my poor little girl. The first one was totally crooked. WAY off the mark. They acted so un concerned about totally botching the job and just asked if we wanted to make the other one match. Ummm NO?! I was absolutely floored. The courage it took to go in there for my girl and then to have half a job done...I am absolutely livid. Listen to all the warnings. Take your kid to a professional. It is not even close to worth the trauma.
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July 2022 by orotherm
Made an appointment and when we showed up the worker said that no one was there to do the ear piercing. We live 2 hours from the location. No one reached out to contact us to inform us that they would need to cancel. Pretty lame and poor customer service.
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March 2022 by Bridget Sheetz
Botched my toddlers ear piercing, one of the girls flinched when she pulled the trigger on the piercing gun. Earring went through the bottom of her earlobe. Other girl did great job, but had to take out that earring, since she was so traumatized. I won't be returning.
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January 2022 by justin johnson
**Only a 5 star so this review will be seen**Please do yourself a favor and get your ears pierced at a actual piercing shop, unless you like the idea of infection and extreme uncomfort. They use piercing guns here, and if you look into it, piercing guns are not safe or clean, using a one time piercing needle as is an industry standard and an actual certified piercer would scoff at the thought of making a safe, easy and fast procedure, dirty unsafe and not even faster. A real certified piercer, will use a one time use hollow needle to make the initial hole and then feed the piercing through it. It doesn't hurt very much and won't leave your ears nearly as sore, you shouldn't go to the mall for piercings, I wouldn't go to a shoe shop asking for them to do yard work. The mall is already dirty.... anyone who gave this place a good review is unfortunately just uneducated, amd I really hope your piercing end up where they originally started and hopefully your ear doesn't fall of from infection caused by dirty equipment.
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November 2021 by Stephanie Marques
called the store to see if they had an item I saw online. Aly was extremely helpful and put the item aside for me. Thanks for the great service !
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October 2021 by T D
Staff went above and beyond! They were so nice and patient. Shout out to Allie for helping me find some things in the back that hadn't got put out yet!
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September 2021 by Audrey Gilstrap
Came in less than 20 minutes ago asking about a specific necklace I saw online and had previously purchased from the store. Only person working was going through jewlery. Did not try to help at all just stood there and said “I don’t know” will not be coming back
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September 2021 by Marla Hill
Clean and bright. Good prices.
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July 2021 by Julia Turner
Good place to get rare TY beanie boos, they’re just more expensive here
