-
February 2024 by David R.
Called Best Buy-Idaho Falls and made an appointment to replace an IPhone battery. Sales associate said the replacement would take 20 minutes. Drove 50 miles to the store and the Geek Squad clerk said "did they tell you on the phone we might not have the battery in-stock? Let me check. Oh, I'm really sorry, we don't have that battery." Wasted time and gas money. Won't shop there ever again.
-
February 2024 by Julie F.
From sales, to customer service, to management, I experienced huge disappointment. When you explain to these people that you can't understand the thick accents through the ineffective call center, Best Buy chooses to cancel the customer. Cancel Culture/WOKE at its worst.
-
February 2024 by Braden Smith
Had what I needed
-
February 2024 by Barry P
Walked in, Employee met me at the door, Mark, with one leg on a dollie ? no less, asked if I need A TV I said yes actually I do! From there to taking excellent care and listening to my wants and needs, I was out the door happy as a lark with a new big screen SMART TV! Mark! TYVM!Great buying experience! Watching the Superbowl in style tomorrow!!
-
February 2024 by Larry Kohler
Very helpful and friendly. They did not keep me waiting. Very satisfied.
-
February 2024 by nolan Wheeler
If you want help do not call the number, even if it says it's for the Idaho Falls store it will direct you to people that don't speak very good English. also it is so hard to understand them. I will never purchase anything from Best Buy I will go with anyone else to get what I need.
-
January 2024 by Brandon G.
Calling in they have an AI that is designed to direct your call. The process is long and annoying and I was redirected to the wrong person. I just wanted to call the store and ask if they had a specific part. The AI differed me first to some remote diagnostic tool which has nothing to do with my problem. Then I recalled and told the AI different answers to try to get to real person but it sent me it the IT department. Once again not what I need. They told me they cannot connect me with the store but could schedule a callback. I don't need a phone appointment I just need a person to check an inventory list. So I called a third time and just told the AI I want to speak to an employee. It refused multiple times and forced me to choose a department, then finally connected me to a line where I sat waiting with the worst most annoying ringback music I have heard until I just gave up on the place. I do not recommend this business. This just illustrates the problem large businesses have with trying to automate their front end. Terrible experience.
-
January 2024 by Preston
Didn't have legos 0/10 will visit again
-
January 2024 by Dana Stiffler
Good selection of items
-
January 2024 by Zach
So I recently had a mishap with my flat screen tv and let’s just say it needed replacing. So I decided to just replace it. All and all we got a new bigger screen and a surround sound system and a wall mount for the same price as we got the other tv for about a year ago. I was very pleased with the purchase and it took a few hours to get everything done but it wasn’t too hard, heavy but sturdy.
-
January 2024 by Dan Petty
They are discontinuing reasons I visit
-
January 2024 by JD
Multiple attempts to call the local Best Buy all got the same treatment: transfer to call centers in the Philippines or other country who are no help whatsoever. None, nada, zilch, ZERO1 I will not try again, and neither should you!
-
January 2024 by Ammon Neal
awful return experience. Was not allowed a return that the app directed me to complete. Was told not in the return window despite the app saying there was still time. Don’t deal with this location at all
-
January 2024 by Moesly 101
Went in to get a PC. They had none in stock at all except a 1000 dollar one. Spent 10 minutes waiting before some one helped cause I had to ask. Been there before and it seemed like customer service wasnt great. Don't feel like overpaying. Not gonna go here anymore.
-
January 2024 by Justin Murray
Great customer service
