O'Reilly Auto Parts store #4635 in Hailey, Idaho is known for its excellent customer service and knowledgeable staff. Located at 960 South 4th Avenue, this O'Reilly location offers a wide range of auto parts, tools, and accessories, as well as convenient services like free battery testing, alternator & starter testing, wiper blade & bulb installation, fluid & battery recycling, and Check Engine light testing. Reviewers praise the staff's willingness to go above and beyond to assist customers. Michael and Karen were highlighted for their exceptional help, patiently working with a customer to properly install a challenging headlight replacement. Another employee, Francisco, received high praise for his exceptional customer service - not only helping a customer find the needed parts, but also accompanying them to their trailer, helping regrease the trailer hub/bearing, and offering safety advice. The store's parking lot is described as chaotic, but the customer service makes up for it. Reviewers note that some employees are able to provide assistance in both English and Spanish. Overall, customers consistently report fantastic experiences at this O'Reilly Auto Parts location, with one reviewer stating it has the "best service I've ever had at any business ever."
The guys working today were so incredibly helpful to help us with a flat tire! We so appreciate it!
June 2025
Needed a battery. The assistant manager replaced it in about 8 minutes. Great
May 2025
When I had a lot of potentially scary issues with my car, Landy was fantastic. He ran the codes for diagnostics and used his knowledge to help decode them and give his recommendations. He was kind, caring and he improved my rough day!
